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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
L Biggers
Verified Buyer
“I used Prezzybox and overnight premium delivery for an important birthday gift. The birthday came but the gift didn’t, despite my tracking, calling and emailing. I really wanted to support something other than Amazon Prime but it really ruined a special occasion to try prezzybox, sadly. They use Hermes for delivery.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see we have helped you with this but if you need to speak with us again we are happy to help you. Thanks again, Prezzybox
Posted 5 years ago
Bryn Llewellyn
Verified Reviewer
“Brought this for my brothers 40th birthday 12 days ago. He has now been 40 for a week and still no sign of the gift.”
Helpful Report
Posted 5 years ago
Hello Bryn, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Jessica Atkinson
Verified Buyer
“I placed an order for next day delivery and it still has not arrived 4 days later.”
Helpful Report
Posted 5 years ago
Hello Jessica, Thank you for taking the time to review your order, we have had a look at your delivery, our tracking is showing that the item was delivered on the 25th January via Royal Mail, Please do get back in touch if you need any further information, Many Thanks, Prezzybox
Posted 5 years ago
ISTIAKH CHOWDHURY
Verified Buyer
“I am not happy with my order. Even after specifically saying it's for my friend ND giving her address , the gift was not delivered to her. Not happy with the service.”
Helpful Report
Posted 5 years ago
Hi Istiakh, Your order is on a Standard delivery service and was delivered within its estimated arrival dates. If you'd like to discuss this with the team further, please contact us on: 01827 839041. Thank you!
Posted 5 years ago
Genevieve Shaw
Verified Buyer
“The gift did not arrive”
Helpful Report
Posted 5 years ago
Hi Genevieve, Thank you for your feedback - We're sorry to hear this. We've messaged you directly with your tracking information. Speak soon!
Posted 5 years ago
Amina Graham
Verified Buyer
“Still have not received my item a month later and still no refund”
Helpful Report
Posted 5 years ago
Hello Amina, Thank you for taking the time to review your order, We have had a look into this for you and we are sorry to see your order was returned to us with the Royal Mail, usually a card is left for you to arrange re-delivery or collection with your local sorting office, We can see a member of the team is helping you with this matter and we will be back in touch shortly, Many Thanks, Prezzybox
Posted 5 years ago
Lakshiga Kiruparasa
Verified Buyer
“I’m disappointed with the cookie because the message I wrote when I booked was ‘happy birthday Bhavu’ however on the cookie it was written wrong and I didn’t receive a card with it.”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com with an image of the cookie and we’ll sort this issue for you right away. Speak soon!
Posted 5 years ago
Gillian Harmer
Verified Buyer
“Disappointed due to my items not meeting my delivery dates!”
Helpful Report
Posted 5 years ago
Hello Gillian, Thank you for taking the time to review your order, we are sorry to see your items arrived later than expected, we can see these were dispatched within the delivery timescales, however, occasionally, there are delays with postal services, if you would like to discuss this further please contact 01827 839041 Many Thanks, Prezzybox
Posted 5 years ago
David Garcia
Verified Buyer
“The parcel did not arrive on time. Considering that this company is dedicated to the gift industry is pretty annoying and disappointed when the gift does not arrive on time.”
Helpful Report
Posted 5 years ago
Hello David, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays, we do apologise about this, If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Chris Freville
Verified Reviewer
“They promised the t shirt would be delivered by 24th December and 4 days later I’m still waiting. Very unreliable company and I won’t be using them ever again”
Helpful Report
Posted 5 years ago
Hello Chris, Thanks for your feedback! We’re so sorry to hear there was an issue with your order, We hope you are happy with how the team dealt with this problem for you, All the best, Prezzybox.
Posted 5 years ago
Zara Illahi
Verified Buyer
“Paid for express delivery and order was not posted on time.. I had to ring up to find out where it was as the recipient did not receive it and was told it would have to be chased up from the partner company and I would not have an answer until the following day... really very disappointed! Especially having paid £6 extra for postage!!”
Helpful Report
Posted 5 years ago
Hello Zara, Thank you for your review, we are really sorry you feel unhappy with how we dealt with your query, unfortunately the call we received from you was at 4.55pm, sadly our partner offices were closed, we promised to update you first thing the morning, which we have done, this was explained to you at the time of the call and you accepted this was out of our control, we have contacted you directly this morning with your dispatch details, we can see your order was dispatched on the 14th and is with the Royal Mail. You paid an extra £2 for the express delivery which we have refunded, our standard delivery charge is £3.99, Again we are very sorry you feel unhappy on this occasion, if you would like to discuss this further then please do get back in touch, our contact number is 01827 839041, Many Thanks, Prezzybox
Posted 5 years ago
Amy Blackett
Verified Reviewer
“Hi, I was happy with my purchase, however very unhappy with the delivery! It was a Christmas present and was due to arrive 19/20th December, so I ordered with enough time. Unfortunately, it did not arrive until 29th of December... Quite a few days after Christmas”
Helpful Report
Posted 5 years ago
Hello Amy, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time, your order left dispatch on the 20th December. Unfortunately on rare occasions there are delays in transit. We will be in touch directly, however if you have any further questions we are available at csteam@prezzybox.com Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Never had such appalling service form a courier service. No option other than taking a day off work to wait at home.”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We are really sorry to see you are experiencing an issue with the courier service, We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Gregory Barks
Verified Buyer
“Prefer my order first”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox
Posted 5 years ago
Justin Miller
Verified Reviewer
“Product itself looks nice and good quality, however the company are unreliable and false advertise. You can't write on a product it's guaranteed to arrive before Christmas and then not receiving it till the 28th. I ordered on the 15th December with arrival expected 18th-20th, the product didn't even get dispatched till the 21st after I had to contact the seller regarding where my product was. Paying £4 postage for an item that arrives late and not by the mentioned time on the site is dreadful. Shop elsewhere for this product if you like the look of it.”
Helpful Report
Posted 5 years ago
Hello Justin Thank you for taking the time to review your order, We are very sorry you feel unhappy with the delivery service, we can see your order was dispatched on the 21st to arrive in time for Christmas and was slightly outside of the estimated dispatch date of the 20th December, we do apologise for this. We can see you have contacted us directly but if there is anything else we can help you with then please do not hesitate to get back in touch Kind Regards Prezzybox
Posted 5 years ago
Nicola Wood
Verified Reviewer
“ABSOLUTELY THE WORST CUSTOMER SERVICE”
Helpful Report
Posted 5 years ago
Hello Nicola, Thank you for taking the time to review Prezzybox, we are very sorry to see you are unhappy with the service we provided, we have had a look into this for you. We can see there was a delay in resolving your issue due to our office Christmas shutdown, this was explained to you at the time, however we do appreciate the feedback and again apologise for the delay. Again we are really sorry you feel unhappy with the service you received on this occasion, If there is anything else we can help you with then please do not hesitate to get back in touch with us. Kind Regards, Prezzybox
Posted 5 years ago
Barry Davies
Verified Buyer
“Still haven't received my item - dispatched insanely late, wouldn't recommend.”
Helpful Report
Posted 5 years ago
Hello Barry Thank you for reviewing your order, we are very sorry to see you have experienced an issue with your delivery, we can see this is now resolved, however we are looking into the delay. Again we are very sorry for the inconvenience caused on this occasion Kind Regards Prezzybox
Posted 5 years ago
JESSICA Booth
Verified Reviewer
“I still haven’t received my order! Can you tell me when it has been sent please?”
Helpful Report
Posted 5 years ago
Hello Jessica Thank you for taking the time to review your order, we are very sorry to see your item was lost in transit, a replacement has been issued and should be with you very soon Again we apologise for the inconvenience caused on this occasion Many Thanks Prezzybox
Posted 5 years ago
Jackie Woods
Verified Reviewer
“Really poor service, should have been delivered last week and I'm still waiting. Contacted customer services and they advised they would check where my order is and I'm still waiting for them to reply. This was a birthday gift and now unlikely to arrive on time...very disappointed”
Helpful Report
Posted 5 years ago
Chris Lamb
Verified Buyer
“Shocking service!! Still waiting for delivery also promised Christmas eve.. excellent stuff well done”
Helpful Report
Posted 5 years ago
Hello Chris, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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