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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jenny Marshall
Verified Buyer
“A personalised football calendar I purchased for my grandson was due to be delivered this week. Hasn't been and Ive had no email to say its out for delivery.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Gift ordered on next day delivery and arrived late. Item was a gift and did not arrive in time. No refund given on next day delivery charge.”
Helpful Report
Posted 5 years ago
Amal Hijazi
Verified Buyer
“I made an order and paid for next day delivery however I received it after 5 days when no longer need it 😤😒”
Helpful Report
Posted 5 years ago
Joanne Hammond
Verified Buyer
“Still waiting for my parcel”
Helpful Report
Posted 5 years ago
Mairead Bailey
Verified Buyer
“Delivery service was poor. I paid for next day delivery, and have still not received my items, 5 days later.”
Helpful Report
Posted 5 years ago
Indigo Poole
Verified Buyer
“Absolutely useless, ordered a load of presents as a secret santa, paid extra for speedy delivery to make sure they turned up on time. On the day of secret santa called up to chase as I had still not received anything only to be told they wouldn't arrive in time. At no point did anyone think to get in touch to say they wouldn't arrive on the date I had paid for.”
Helpful Report
Posted 5 years ago
SIOBHAN` STEVENSON
Verified Buyer
“Order was not delivered on time , at this moment in time they still dont know where it was and customer service was nothing short of rude.”
Helpful Report
Posted 5 years ago
Lisa Thornton
Verified Buyer
“I paid for next day delivery but 3 days later and I’m still waiting .....”
Helpful Report
Posted 5 years ago
Zahra Iqbal
Verified Buyer
“Delivery was too late and not received on the advised time.”
Helpful Report
Posted 5 years ago
Liam Gillham
Verified Buyer
“Haven’t received the order yet a day late!”
Helpful Report
Posted 5 years ago
Michael Dingle
Verified Buyer
“The order never arrived”
Helpful Report
Posted 5 years ago
Brad Armitage
Verified Buyer
“In searching for a Secret Santa gift i found Prezzybox. Ordered the items on Tuesday and to my pleasure i got a dispatch email Tuesday evening with delivery due Wed or Thurs. This was ideal because i needed it for Friday for our Christmas / end of year staff party. However when the parcel did not arrive Thurs , i checked the tracking - only to find that Hermes were stating they had not received the parcel from the sender. Basically the parcel is not going to arrive in time for the staff party and the whole experience was rather a waste of time. You failed me , because had i known it would be more than 2 days delivery i would have paid the extra (next day). Try using a reliable courier for your business.”
Helpful Report
Posted 5 years ago
Gemma Crozier
Verified Buyer
“First time ordering. Paid for next day and it still hasn’t arrived. I had to go out and buy another present!!!! After speaking to the team yesterday they advise that you are having issues with your courier. If this is the case you should be removing the next day option from your site. Your employee advised that they would cancel my order, but I have had no notification that this has been done.”
Helpful Report
Posted 5 years ago
Sam Stenson
Verified Buyer
“Delivery predicated to be 17/18 December. It’s now 19 and not Ben with the courier! Present no longer needed as I’ve had to source an alternative.”
Helpful Report
Posted 5 years ago
Jessica Thompson
Verified Buyer
“Fast delivery service and great quality gift, still waiting for one present to Arrive”
Helpful Report
Posted 5 years ago
Bethany Smith
Verified Buyer
“I paid for next day delivery £5.99 on Tuesday morning when I made the order and I still don't have my parcel, its Friday.”
Helpful Report
Posted 5 years ago
Kevin Billett
Verified Buyer
“I ordered from this site partially because the delivery given was 19/12 as my company’s secret Santa was the next day. The gift did not arrive when it said it was going to be delivered, so I had to go out and buy another gift. NOT HAPPY”
Helpful Report
Posted 5 years ago
Mark Jones
Verified Buyer
“Wouldn’t know, not received invoice let alone the item yet the money has been take. From my account”
Helpful Report
Posted 5 years ago
Harriet Turner
Verified Buyer
“My parcel has not arrived yet and has gone over expected delivery date. I placed my order with as you could deliver it on the date I need it for and now I have had to get something else.”
Helpful Report
Posted 5 years ago
Panagiotis Coutoulas
Verified Buyer
“I still have not received feedback on my second parcel.”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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