Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not delivered and no information on why or when they will be delivered or whether £8 delivery charges will be refunded. Courier web site does not allow update to be asked and prezzie box are unable to help. Doubt I will order from them again”

Helpful Report

Posted 5 years ago

“My order is broken and badly packaged. In the process of getting a refund.”

Helpful Report

Posted 5 years ago

“no tracking information waited for at least two weeks for paid delivery”

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Posted 5 years ago

“I haven't received the order yet that's why it's 1star”

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Posted 5 years ago

“Such a shame this company use Hermes, the worst couriers in the UK. Will not be purchasing from here again.”

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Posted 5 years ago

“Still not receive item and no reply to emails”

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Posted 5 years ago

Hi Steven, I can see by your order that 2 different teams members have responded to both your emails, that you sent in please check your emails and respond back if you have anymore questions about your order. Your order was due to arrive today. I apologise for the delay however this is being delivered by royal mail and they are experiencing some delays as it is the busiest time of year for them. Kind regards Prezzy Box

Posted 5 years ago

Hello Steven Thank you for taking the time to review your order, we can see you have emailed Prezzybox twice on the 13th December and both emails have a reply from the Customer Service office, please do call 01827 839041 if you cannot see these emails so we are able to help you further. Many Thanks , Prezzybox

Posted 5 years ago

“Paid for next day delivery and it’s now been three days and my items still hasn’t turned up. Completely pointless and waste of time buying the present as it was to be used for secret Santa in work”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Disappointed. Paid for next day delivery but didn't arrive until nights later”

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Posted 5 years ago

“Prezzybox never delivered my present for my mum before her birthday today an awful company don't purchase from them”

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Posted 5 years ago

Hello Christopher, Thank you for taking the time to review your order, we are sorry to see you are struggling to find your order, we can confirm the E-Voucher you purchased was sent directly to your email address, however if you need any further assistance with finding this please do call 01827 839041 so we are able to help you, Many Thanks, Prezzybox

Posted 5 years ago

“Has not arrived yet! Ruined my Secret Santa. Very disappointed.”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

“Poor customer service have spent £30 on an item and it has not arrived. I have had no response to 3 separate emails asking for help. Shocking experience and won’t use again if this doesn’t get sorted.”

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Posted 5 years ago

“Cannot give it a higher rating as I have yet to receive it”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you.

Posted 5 years ago

“Late delivery. No reply from customer service”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! I cant see any emails to us in relation to your order. however We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 5 years ago

“Still waiting on my product”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. Kind regards Prezzy box We hope this helps you.

Posted 5 years ago

“I am still waiting for a response and my money back due to receiving a faulty item. I’m really unhappy with the service and won’t be using this company again.”

Helpful Report

Posted 5 years ago

Hi Hannah, It looks like one of our team emailed you back to your complaint on 08/11/2019 08:51:07 this emailed sated We’re really sorry to hear there’s a problem with your personalised item. As your order comes from one of our external partners, we do have to request a photograph of the damage/fault for their records. Could you pop us a photograph over to csteam@prezzybox.com and let us know whether you’d like a refund or a replacement for the item? We’ll get back to you asap. We’re so sorry once again that there’s been a problem on this occasion! Kind regards Prezzy box

Posted 5 years ago

“order taken when not able to full-fill very disappointing as took a while to inform. should not be able to order something that is not available.”

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Posted 5 years ago

Hi Linda, I'm really sorry we couldn't for-fill your order, this was actually being made from a supplier, who didn't tell us they couldn't process your order, until a few days after the order was place. Again were really sorry about this Kind regards Prezzy box

Posted 5 years ago

“My order was supposed to be with me on Friday 6th or Saturday 7th and its still not here and Hermes hasn't taken delivery of it yet. What's going on?”

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Posted 5 years ago

“I ordered a necklace for a xmas pressie last week,the money has come out of my acc an still no necklace!! Could you let me know where it is please???”

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Posted 5 years ago

“Can't really review as the items I've purchased haven't arrived on time”

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Posted 5 years ago

“Still not received order promised 06.12.19 looks like I will have go through the hassle process trying to get money back rubbish service levels”

Helpful Report

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,288 reviews