Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant revue this item, because I have not received it yet. Please would you look into this matter. David Mulligan”

Helpful Report

Posted 5 years ago

“Quick and easy too find things”

Helpful Report

Posted 5 years ago

“I paid for next day courier service. Hermes automated system shows they have the order and their phone system reports they will deliver it within the next 3 working days. it is supposed to be delivered today. this is poor control over the delivery which, for a web based company is pretty much the critical part of the whole thing”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see we have already spoken with you and resolved the issue, however, if you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Hasn’t actually arrived yet so not sure why I’m being asked to review it!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We can see your order will be arriving with you soon, We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“Came quickly.but Picture very bleached out, very faded..the original pic i sent did not need to be bleached out like it is..seen far better”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Bit dissappointed didn't realise the sumos were made of card”

Helpful Report

Posted 5 years ago

“Book overpriced for what it is and charging £3.99 for delivery is a disgrace. Avoid.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry to see you are unhappy with your item, Please contact our team on: csteam@prezzybox.com and we can arrange a returns label if you are unhappy with your item, Speak soon! Prezzybox.

Posted 5 years ago

“Wasn’t delivered as expected, ordered in plenty of time, as a result i had no option but to purchase another anniversary present... disappointing”

Helpful Report

Posted 5 years ago

Hi Andrew, Thank you so much for taking the time to write a review! We're so sorry that your order was a little late on this occasion. We can see that a member of our team has been helping you with this and arranged for a replacement to be sent which should now be with you. Thanks again, Prezzybox.

Posted 5 years ago

“It still has not arrived”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry

Posted 5 years ago

“If there was a 0 star rating I would have chose that. Purchased Peter rabbit book ends which were supposed to be personalised with what I choose. Delivery came and not personalised. First time ordering from this site and I won’t ever ever”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“I ordered something to be delivered today and received confirmation that it's bein delivered next Saturday. Emailed to try and raise issue but no response. Now my family member is without a present!! Not impressed”

Helpful Report

Posted 5 years ago

“I was supposed to get a notification that it had been dispatched and I didn’t so i couldn’t let my sister know it was coming, now it’s sitting in the post office for collection which she can’t get to as she doesn’t drive. Also it was supposed to fit in the letterbox? So today’s my nephews birthday and part of my gift hasn’t arrived. Rubbish. Won’t be ordering again, waste of money.”

Helpful Report

Posted 5 years ago

“Rang to inform you that I needed to change my address of where I needed the order to go , which you did but unfortunately my order went to the billing address and not the delivery address so I am not very happy and am now missing a Christmas gift, if this could be rectified and a new gift sent to the correct address I would be very grateful. Thank You Kellie Pease”

Helpful Report

Posted 5 years ago

“Awful. Didnt deliver on day it said. Didn't get whole order even though i didnt get a notification about anything being sold out.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We can see we have spoken with you to help resolve this issue, We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 5 years ago

“I would If I got it!”

Helpful Report

Posted 5 years ago

“We have not received it yet ?”

Helpful Report

Posted 5 years ago

“Well considering I still haven't received the aftershave I have paid for, the delivery date was for 2nd-4th November and the number to call is says it’s busy then just tells you to leave your details and you don’t hear back. I have brought it for a present which is is tomorrow let’s see when/if it turn up. Not a great experience so far”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order, we can see you placed your order with us on the 7th November, no aftershave is showing on this order, however your items are on their way to you, We hope this helps you. Many Thanks Prezzybox

Posted 5 years ago

“I have not received the product which is worrying.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. Your order is dispatched and on the way to you, We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“Being asked to review on an item just purchased and not even received is utter madness!”

Helpful Report

Posted 5 years ago

“cant do a review as haven't received my order yet”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry Many Thanks Prezzybox

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,290 reviews