Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sue Mcconnon
Verified Buyer
“Ordered on Thursday for next day delivery..... Still waiting for it 5 days later. No reply to emails I sent, and no information when order is tracked. This was to be a gift so very disappointed... Did speak to someone today who offered a refund, so good customer service there. But Hermes didn't deliver on time”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. I can see that our customer service team have been in touch with you. All the best, Prezzybox.
Posted 5 years ago
Rachel Topley
Verified Buyer
“I can’t review without receiving my order.”
Helpful Report
Posted 5 years ago
Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry.
Posted 5 years ago
Anonymous
Verified Buyer
“ronak broke up with me”
Helpful Report
Posted 5 years ago
Hello We're really sorry to hear this. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Prezzybox
Posted 5 years ago
Sue Mcconnon
Verified Buyer
“Ordered a present and paid for next day delivery on Thursday.... Still waiting for its arrival. I've emailed but had no reply at all..... Will not be ordering again... Very disappointed”
Helpful Report
Posted 5 years ago
Michelle Broadbent
Verified Buyer
“I have emailed twice now and still no reply, my order is still not here when it says it was despatched on the 6th Sept. I wont be ordering from these again.”
Helpful Report
Posted 5 years ago
Leah Haggart
Verified Buyer
“Nothing wrong with the products themselves, haven’t received one due to the order being sent back to yourselves (I had to follow this up as your company did not update me and would not have known if I did not mention). I have since been told I would have to pay another £3.99 for re delivery. For someone that has worked in customer services for over 10 years, unfortunately I will not be using Prezzy Box in the future nor will I be recommending your company.”
Helpful Report
Posted 6 years ago
Hello Leah We are very sorry you have felt unhappy with Prezzybox. On this occasion your order was sent to the address you provided, unfortunately the address provided was incomplete and the order was returned to us by the Royal Mail, we contacted you on the 9th September and have resent to your new address free of charge. We hope this helps you. Many Thanks Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“Turned up very late”
Helpful Report
Posted 6 years ago
Hello Thank you for taking the time to review Prezzybox. I can see from your order that your delivery was expected between Monday 9th September- Wednesday 11th September. If you wish to discuss this matter with a member of the team please contact csteam@prezzybox.com, we will be happy to help. Many Thanks
Posted 6 years ago
Anonymous
Verified Buyer
“They don’t tell you that next day courier delivery does not apply if the item is bought on the weekend, now I have a birthday present getting to my partner a day late and I paid extra for next day.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than you wanted We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. I can see that you have spoken with someone in our department today, but if you have any other queries please contact us again csteam@prezzybox.com. Thanks, Prezzybox
Posted 6 years ago
Brin Staniforth
Verified Buyer
“Pretty awful. I paid extra for next day delivery, here we are 24 hours later and I don’t even have the order tracking confirmation email never mind the product. Poor.”
Helpful Report
Posted 6 years ago
Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. I can see we have arranged a replacement for you. Again we are really sorry you have experienced this problem. Many Thanks Prezzybox
Posted 6 years ago
Claire Fletcher
Verified Buyer
“I would be delighted to place a review... however i aced the order on friday its now tuesdayno dispatch emIl and no product 🤔”
Helpful Report
Posted 6 years ago
Hello, Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry!
Posted 6 years ago
Susan Al-Haddad
Verified Buyer
“It’s not arrived”
Helpful Report
Posted 6 years ago
Hello, Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry.
Posted 6 years ago
Anonymous
Verified Buyer
“Haven’t received it yet, so don’t know if it’s ok or not !!”
Helpful Report
Posted 6 years ago
Hello, Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry. Your order is on the way and due for arrival on or before the 4th September. We hope this helps!
Posted 6 years ago
Amber-louise Khera
Verified Buyer
“Paid £6.00 for my delivery to come tomorrow and then I get an email saying it’ll be there by next week. 7 days.”
Helpful Report
Posted 6 years ago
Hello I can see we have arranged to amend the delivery for you, if there is anything else we can help you with then please do get back in touch Many Thanks
Posted 6 years ago
Glenda Hughes
Verified Buyer
“I cannot comment as I haven’t received the gift voucher.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. I can see that we have asked for you order to be reissued, hope that found you ok. Many Thanks Prezzybox
Posted 6 years ago
Trudy Dillaway
Verified Buyer
“I haven’t received my order! I only purchased because it promised 1/2day delivery. It was a present for my daughters birthday from her nephew (7) It should’ve been delivered no later than last Friday. It’s now Wednesday the following week, no contact and no apology! I won’t be ordering from here again. I should’ve at least been contacted!”
Helpful Report
Posted 6 years ago
Hello Thank you for your review. I am very sorry to see you have not received your item, however, I can see this was delivered to your address on the 8th August. Please could you call in, at your convenience, so we can have a quick chat about your delivery. Many Thanks
Posted 6 years ago
Caroline Francis
Verified Buyer
“NO STARS AS NO GIFT ARRIVED !!! PAID EXTRA FOR NEXT DAY DELIVERY !!! WHERE MY GIFT ???”
Helpful Report
Posted 6 years ago
Hello Thank you for your review We're really sorry to hear that, we can see that your order was delivered this morning. As this was a little late we have refunded the extra paid for express delivery. Many Thanks Prezzybox
Posted 6 years ago
Mathew Grimes
Verified Buyer
“Item yet to be delivered very dissatisfied missed birthday of friend that gift was intended for.”
Helpful Report
Posted 6 years ago
Hello Thank you for your review We can see you have been in contact with us regarding your order and we can confirm that a new one is on its way to you. Many Thanks Prezzybox
Posted 6 years ago
J Seligman
Verified Buyer
“I never received the item even though I paid extra for next-day delivery.”
Helpful Report
Posted 6 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We can see this was dispatched on the 7th August We will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 6 years ago
Rebecca Lamb
Verified Buyer
“Very poor quality, paid £15 for something I could of got from the pound shop, never again will I use your website.”
Helpful Report
Posted 6 years ago
Hello Thank you for your review. I have messaged you privately Many Thanks Prezzybox
Posted 6 years ago
Mirela Giles
Verified Buyer
“I felt very excited to have found a gift I considered perfect for a birthday. I felt very enthusiastic to have it shipped immediately! The process was very straight forward and easy yet, despite paying for next day delivery, the gift did not make it on time. In the shipping info box it was mentioned delivery date August 9. It's August 29, still no sign of the delivery...This order was supposed to be a surprise birthday gift for someone I love very much...So, ok,deliveries can get delayed, etc, that can happen but 'm feeling disappointed that I received no replies to my messages enquiring where the shipment is. If I had known that it's delayed, I would've made different arrangements...Do lack of communication alone, no matter the situation, constitutes very very poor service to me. Although there are many beautiful gifts on this site, some extremely unique, I will certainly not recommend this service as I no longer trust you can actually deliver your promises. Zero customer satisfaction here...unless the gift makes it to its intended recipient by 8 pm today, August 10...doubt it...perhaps this is a ghost site...that can happen too, sadly... MG”
Helpful Report
Posted 6 years ago
Hello Mirela Thank you for taking the time to review Prezzybox. I can see we have already dealt with the issues raised and again we are really sorry you are unhappy with our service. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you.
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request