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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Asks for a review before purchased items arrive. To comment on current experience so far website doesn't seem to work well with mobiles. Cant comment on service as my side as been fulfilled fully and I doubt and company can package and ship their side within 30 minutes.”
Helpful Report
Posted 5 years ago
Hello Thank you for the feedback, we can see your order was dispatched and received on Saturday 2nd November, If you would like any further help please do get back in touch Many Thanks Shelley
Posted 5 years ago
Meghan Thompson
Verified Buyer
“I still have no recieved my order”
Helpful Report
Posted 5 years ago
Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry Many Thanks Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Not got it yet .”
Helpful Report
Posted 5 years ago
Hello, Thank you for your feedback. It looks like this a company review, you will receive a separate email to review your product shortly, Your order is on its way to you, dispatched with the Royal Mail. If there is anything else we can help you with then please do not hesitate to get back in touch, Many Thanks Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Not good value for the price”
Helpful Report
Posted 5 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We appreciate the feedback Many Thanks Prezzybox
Posted 5 years ago
Abbey Mulrooney
Verified Buyer
“Absolutely disgusting that I payed £15 for a tiny box. Ashamed to give my friend it as a present if I’m honest, what a scam. Appalled”
Helpful Report
Posted 5 years ago
Larna Savill
Verified Buyer
“It yet received my order ?”
Helpful Report
Posted 5 years ago
Samantha Charles
Verified Buyer
“Came awfully packaged and damaged and now I have to get another gift not happy”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to review your order, we can see we have spoken to you today about the damaged packaging, we have sent you a replacement item, as requested, however if you would prefer to buy an alternative gift please do let us know so we can arrange a refund for you. Many Thanks Prezzybox
Posted 5 years ago
Carol Grady
Verified Buyer
“I ordered 4 pairs of socks from this website and received 3. I haven’t had my money returned or received the socks. I wouldn’t recommend handling over any money”
Helpful Report
Posted 5 years ago
Hello Carol Thank you for taking the time to review your order, I can see we contacted you on the 17th October directly to help you with the missing pair of socks, we are happy to see you have received three of the items and we are helping you with your replacement 4th pair, Please do call 01827 839041 if you need any further help. Many Thanks
Posted 5 years ago
Sharron Reynolds
Verified Buyer
“Not had this purchased yet..”
Helpful Report
Posted 5 years ago
Hello, Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry. Many Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Why does it say 1-2 days and it's been already 4 days and haven't received a dispatched email.. the person i got this for goes away tomorrow I'm so disappointed it's only a cookie for Christ sake. First and last time buying from this place seriously”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to review your order, we can see from your email confirmation that your delivery is showing as October 15th and is not a late delivery, If you would like to speak to a member of the team we would be happy to chat with you. Many Thanks Prezzybox
Posted 5 years ago
Jean Wadsworth
Verified Buyer
“Arrived damaged send photos u are replacing them”
Helpful Report
Posted 5 years ago
Hello Jean, Thank you for taking the time to write your review. We’re really sorry to hear that your order arrived broken, we are happy to see we have helped you and a replacement is on its way to you soon. If there is anything else we can help you with please do get back in touch Many Thanks Prezzybox
Posted 5 years ago
Julie Meers
Verified Buyer
“Still waiting for it to arrive!”
Helpful Report
Posted 5 years ago
Laura Jones
Verified Buyer
“I have not received my order. I have rang for assistance and they stated it would be at my local post office. Awful service and I need the order or my money returned.9”
Helpful Report
Posted 5 years ago
A Khan
Verified Buyer
“It was a day late n the worst part delivered wrong cookie order . It was for my niece Shanzey but after late delivery they send wrong name on the cookie aswell some Greggor. Very disappointed never using this company again .”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! I have contacted you privately Speak soon!
Posted 5 years ago
Paula Howlett
Verified Buyer
“Poor quality blanket is thin and not as described I would like a refund”
Helpful Report
Posted 5 years ago
Hello Thank you for your review and the product feedback, We can see we have contacted you for more details and will be back in touch soon. Many Thanks, Prezzybox
Posted 5 years ago
G R Donaldson
Verified Buyer
“I ordered 1 x Mar-mite jar on Order Number: 103243806 Order Date: 22nd September 2019 Delivery was shown as Wednesday 25th to Friday 27th. I'M STILL WAITING FOR IT!!!! today the 1st October. Very annoying as it was needed for a birthday party on Sunday 29th. Can't answer the questions below because it has got here!?”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Anonymous
Verified Buyer
“I’m really disappointed - I ordered a little gift as a good luck wish and it did not arrive within the estimated delivery time. This meant that the gift would not be received until after the event, making it pointless. I would not have ordered it if I had known that the delivery estimate was incorrect.”
Helpful Report
Posted 5 years ago
Hello Thank you very much for your review, We can see from your order you attempted to change the address some time after placing the order but your item was already in dispatch, We are really sorry we were unable to help you on this occasion Prezzybox.
Posted 5 years ago
Sara Salyers
Verified Buyer
“The customer service was excellent but the rating of one star is for the quality of the merchandise. The supposedly delicious Belguian chocolate was cheap, nasty and in the words of the recipient ' inedible' though it looked very pretty'. No flavour of strawberries just some nasty sweet red stuff that tasted of sugar. The pampering box would have been nice if the bath items had not been of a size for a doll's bath. At £30 for the two items I expected better. Complete rip-off and a real let fdown when I wanted to treat my sister. Never again.”
Helpful Report
Posted 5 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thank you.
Posted 5 years ago
Anonymous
Verified Buyer
“Firstly, no shipping notification so called and learned item was lost in transit. Prezzy.box requested item be resent and labeled expedited and would arrive the next day which it did not and has not arrived yet so now two days late. Payment has been refunded at our request. In addition, prezzy.box offered no opportunity to write a gift message with the order. Though the company may be well- meaning, it falls far short of normal customer expectations and would not use again.”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your delivery. We appreciate all our customers reviews and we are very sorry for the inconvenience caused on this occasion. Best Regards Prezzybox
Posted 5 years ago
Carlos Trancho
Verified Buyer
“Cant give any real rating as I haven't even received it yet. Guess all the reviews on here are spot on, they say 3 days for delivery but I wouldn't go by this. Ordered it 4 days ago and still haven't even received an email saying it's been dispatched. If you cant ship it in 3 days, just be honest and tell people the realistic times. My girlfriends bday is tomorrow and I have nothing to give..”
Helpful Report
Posted 5 years ago
Hello Thank you for your review, we have taken a look at your order and can see this was posted out to you yesterday and will be with you within the agreed delivery date as shown on your order confirmation. If you wish to discuss this in more detail then please do contact Prezzybox directly and we will be happy to speak with you. Many Thanks Prezzybox
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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