Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to do at this stage as I've only just ordered the item. It probably hasn't even been packed yet. Try again in seven days time, when I can comment on the delivery, the product and the overall service. :-)”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback. It looks as though we’ve sent your review request a little too soon - Sorry. Hope you were happy with your order when it arrived. Many Thanks Prezzybox

Posted 6 years ago

“Brought gift for a birthday and it wasn’t delivered as promised. So no present for the birthday. Very disappointed as promised next day delivery.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. Kind Regards Prezzybox

Posted 6 years ago

“Long delivery date”

Helpful Report

Posted 6 years ago

“I ordered a personalised cookie for £8.99 and delivery for £3.99. Meaning it was on the £12 mark. However, on my bank it charged me a lot more. It charged me £28.92. Not happy, so I cancelled it very quickly after.”

Helpful Report

Posted 6 years ago

“I paid extra money for next day delivery and it has no t arrived yet”

Helpful Report

Posted 6 years ago

Hi Pamela Thanks for your review, this is because your order was placed on a Saturday, our next day system is by working days. So your order was produced and dispatched yesterday for delivery today. Hope this helps! Prezzybox

Posted 6 years ago

“Got a review request as soon as I made my order!!! I’ll review on receipt of goods”

Helpful Report

Posted 6 years ago

Hi Susan Sorry about that! We will look into this, we hope you love your package when you receive! Prezzybox

Posted 6 years ago

“Should have been delivered today, 31/7/2019, I paid £6.99 for Next day and it’s not arrived. Birthday present.......very annoyed.”

Helpful Report

Posted 6 years ago

Hi Jane Thanks for your review, we are sorry to hear your item did not arrive on time, we can see a refund for the express delivery has been issued and you are in correspondence with our customer service team, hopefully this gets resolved as soon as possible for you!

Posted 6 years ago

“Still not received so missed for my brothers birthday- very disappointing”

Helpful Report

Posted 6 years ago

Hi Harry Thanks for your review, looking into your order I can see the items were received on the 29th. Really sorry that there must have been a delay with Hermes, we will issue a refund on your delivery charge which you can expect in a few working days. So sorry again for your items arriving late!

Posted 6 years ago

“The gift I bought arrived melted into a ball and smashed. No effort made by the company to ensure their product arrived as advertised. This was intended as a gift but arrived fit only for the bin. I want my money back.”

Prezzybox 1 star review on 26th July 2019

Helpful Report

Posted 6 years ago

Hi there So sorry to see this melted due to the heatwave we had. We can see you have now been issued a full refund, we are so sorry again for this unfortunate situation! Best regards

Posted 6 years ago

“I didn’t get to use my discount so I had to pay for more than I wanted, and can’t even return”

Helpful Report

Posted 6 years ago

Hi Poppy Looking into your order now I can see that we managed to cancel the order for you. Sorry for your initial inconvenience! All the best, Prezzybox

Posted 6 years ago

“Good Afternoon, Where do I start? Having ordered this poster as a wedding gift and hoping it would be clear and at least legible for my friends to read. Not only do I have to hold the print at least 5 feet away to slightly makeout the image I also need a magnifying glass in an attempt to read, however this is made more difficult by individual words missing or faded away. ( Make your own words up or take a guess of the song) Not what I was expecting! I have had several other prints using this effect with other companies which I have been more than happy with. I will definitely not be using this company again or recommending within my business or circle of friend. Disappointed Customer Pam Jones”

Helpful Report

Posted 6 years ago

Hi Pamela So sorry to hear this, please can you send this complaint along with some photo's of the print and your order number over to csteam@prezzybox.com and a member of our team can get this resolved for you. We look forward to hearing from you Prezzybox

Posted 6 years ago

“Made an order weeks ago and still haven’t recieved item”

Helpful Report

Posted 6 years ago

Hey there! Really sorry to hear this, a member of our Customer Service Team is going to contact you directly. Speak soon!

Posted 6 years ago

“Worried if everything will be in tact”

Helpful Report

Posted 6 years ago

Hi Georgia If anything did arrive not in tact or fault with your order, by all means contact us on csteam@prezzybox.com and we will be able to help you with that. Hope all is well! Prezzybox

Posted 6 years ago

“I paid for a next day delivery but estimated delivery is 4 days after i ordered it so why let me pay for next day delivery”

Helpful Report

Posted 6 years ago

Thanks for your second review-please check your emails for our response to your other review

Posted 6 years ago

“Product still not arrived after paying for next day delivery which should have been yesterday but I'm still sat here with the tracking note saying Hermes waiting for sender to pass it on. Needed it for my friend's birthday today so now I'm turning up empty handed. Thanks”

Helpful Report

Posted 6 years ago

Thanks for your second review-please check your emails for our response to your other review

Posted 6 years ago

“Item arrived incomplete and damaged. Ellen, who was very helpful arranged a full refund. I think the problem lay with the supplier not necessarily Prezzybox. thank you”

Helpful Report

Posted 6 years ago

“NEVER RECIVED MY ORDER”

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Posted 6 years ago

“When it is delivered then asks me.”

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Posted 6 years ago

“Still waiting for it !!”

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Posted 6 years ago

“I got next day delivery and it says it will be here on Tuesday. That is not the next day.”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews