Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No fruit part in none of them”

Helpful Report

Posted 6 years ago

Hello, We are sorry to see your 1 star review and that you expected your water bottles to be different. However if you take a look on the website at the product photos and description, these water bottles do not include the compartment to store fruit in. Hope this clears up any confusion and hasn't clouded your view of us! Hope to see you shop with us again in the future, have a nice day! Best wishes, Prezzybox

Posted 6 years ago

“There is no picture on this pillow,i really hope your not sending one without a picture on as i did download one for it!”

Helpful Report

Posted 6 years ago

Hi Victoria Sorry just seen this review after replying to your original one, I thought you had already received it with no photo on! Sometimes personalisations won't show up in confirmation emails to customers depending on the supplier, from what I can see there is a photo there! So you should be absolutely fine, I did think it would have been really strange for them to send out a cushion with no photo! Any issues let us know. Prezzybox

Posted 6 years ago

“Very poor”

Helpful Report

Posted 6 years ago

“Item says despatched within 1-2 days. Ordered on the Monday and it’s Thursday and still no despatch notification. Email confirmation says a longer lead time that is at odds with the website. Gift has missed my anniversary at the weekend as a result. Not on.”

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Posted 6 years ago

“I didn't place any order!”

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Posted 6 years ago

“It's Saturday 1st June; I order and pay for next day delivery. It says that you will DELIVER on the next working day; that's MONDAY! I just received notification your estimated delivery date is TUESDAY!! Tuesday is no good, my daughter's birthday is Monday, which is why I used this service in the first place. I could have sent a card and present using Royal Mail, but chose you because you said you could deliver on the NEXT WORKING DAY!! No explanation will be good enough to explain this.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 6 years ago

“This was delivered really late!”

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Posted 6 years ago

“Very dissapointed. Advertised village hotels but when trying to book. The hotel chain is no available. False advertising.”

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Posted 6 years ago

Hi Balhar, Thank you for your review. Once again, we are very sorry that the location you wanted has now been removed from this experience. Unfortunately all dates and locations are subject to change. We have now cancelled and refunded your voucher for you, which will show in your account within the next few working days. Once again, we apologise that this happened. Kindest regards, Prezzybox.

Posted 6 years ago

“I can not review a service until I have received the goods”

Helpful Report

Posted 6 years ago

Hi Penny, Thanks for your feedback. It seems we've sent your review request email a little too soon, we're sorry for any inconvenience caused! Your order is on the way with Royal Mail and is due for arrival on the 31st at the latest. We hope this helps!

Posted 6 years ago

“Too small for £20, description was poor quality wasn't great”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“The product was small and thin, with only the 3 stories in. I paid £20 roughly and was devestated with how small it was, The quality wasn't bad, pages very thin”

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Posted 6 years ago

“Very disappointed. Just taken receipt of my cup and it's all broken.”

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Posted 6 years ago

“I got a completely different product to what i ordered. this website is a scam”

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Posted 6 years ago

“Delivery states 2-4 working days. Require for Saturday which is 4 days away yet actual delivery date is 20th-22nd May which is 5-7 days away Massively disappointed, will now need to buy another gift for the occasion”

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Posted 6 years ago

“It has not arrived yet”

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Posted 6 years ago

Hello there We can see your parcel is estimated to be with you between Fri, May 10th 2019 - Tue, May 14th 2019, so there is still some time yet for it to arrive. Your order will be arriving with Royal Mail, hope this helps! Best wishes

Posted 6 years ago

“The worst service I have ever had it took 4 days to arrive to late for the birthday present I wanted it for. I paid the highest level of postage for next day delivery bet I won't get a refund. Will not use the company again.”

Helpful Report

Posted 6 years ago

Hi Julie As explained on your previous 1 star review regarding this, your order was placed on a Saturday, your order was not fulfilled until the next working day which was Tuesday (Monday being bank holiday) to then be delivered on next day delivery which was yesterday. If you need anything else please do not hesitate to contact us either through the website or on csteam@prezzybox.com Best regards

Posted 6 years ago

“I still haven’t received my order :(”

Helpful Report

Posted 6 years ago

Hiya Claire We are so sorry to hear this! A member of our customer service team is going to contact you directly. Speak to you soon.

Posted 6 years ago

“I ordered a gift for a friend's birthday and purposely chose the next day delivery at extra cost. As such, I was expecting it to arrive today. This has not happened. According to your email it was shipped, however, Hermes' tracking states that they are still waiting to receive it. Not impressed so far”

Helpful Report

Posted 6 years ago

Hello! As your order was placed on a Saturday, this order would not have been fulfilled until the next working day, which usually would have been Monday, but as this was a bank holiday this week this meant the order was not fulfilled until Tuesday, for next day delivery today. We are sorry that the estimated delivery date did not update to honour bank holiday, but we hope this makes sense and are happy you have now received your item. If you need to speak to us more about this, please email us on csteam@prezzybox.com Best wishes

Posted 6 years ago

“I never got to see my items as the delivery service failed to deliver.”

Helpful Report

Posted 6 years ago

Hey there We are sorry to hear this, a member of our customer service team is going to contact you directly, speak to you soon!

Posted 6 years ago

“Still not received parcel 7 days after ordering and they said it would be 3-5 days. Not impressed as boyfriends birthday present late!”

Helpful Report

Posted 6 years ago

Hi Sasha We are sorry to see your 1 star review, we can see that our customer service team has responded to your latest email to get a resolution on your order, really hope we can sort something out for you :) Best regards

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews