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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jamie Hart
Verified Buyer
“It never came. They said it was despatched and it never came. They didn't give any tracking code either, despite saying that would be given on despatch.”
Helpful Report
Posted 6 years ago
Hi Jamie So sorry to hear you have not received!! A member of our Customer Service Team is going to contact you directly shortly, we will get this resolved for you. Prezzybox
Posted 6 years ago
John Darling
Verified Buyer
“I have no idea how to review this as nothing I have ordered has arrived!!!!”
Helpful Report
Posted 6 years ago
Hello John Thank you for taking the time to leave feedback. We have contacted you directly regarding the issue. Many thanks.
Posted 6 years ago
Anonymous
Verified Buyer
“Really low-quality item.”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,
Posted 6 years ago
Huw Culshaw
Verified Buyer
“Very poor quality items not worth the price I payed I’m sorry”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your items. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,
Posted 6 years ago
Catherine Ford
Verified Buyer
“I am deeply dissatisfied with the service I have received regarding my order. This is the first time I have used Prezzybox, I liked the look of your website and the gifts that you had available. I ordered in good time for Mother's Day and after seeing an email saying my order had been dispatched, I thought it had been delivered. I have since found out my mother was left without any mother's day gift and have had to chase you for any reply. I have now been told that gift is out of stock and I am being left with nothing at all. Please immediately refund my money including delivery! I am very disappointed to be offered a 5 pounds gift voucher for your website. I do not think this compensates for my mother being left without as gift and no one even letting me know. I had to ask her, as you can imagine this is upsetting and embarrassing for me. regularly order online and have never just been left without anything delivered and no notification. I will be completing online reviews of your service detailing and explaining exactly what happened and the service that you feel you are able to offer. I don't think a 5 pounds gift voucher would get me any sort of replacement for the 22 pounds gift that never arrived and I will now have to spend at least that or more on another website to make up for the fact that nearly 2 weeks after mother's day my mother has no gift. Based on the service I have received to date, I will not be using your website again or recommending it to any of my friends or family. I also didn't receive particularly helpful or pleasant customer service on the phone when I rang on 11am Tuesday 9th April. Very disappointed indeed!! ”
Helpful Report
Posted 6 years ago
Hi Catherine, Thank you for your feedback and once again, we're very sorry that your order didn't arrive and we were unable to send another for you. I can see that both my colleague and the Customer Service Manager emailed you on the 9th April offering a full refund for the order, which was also actioned for you on the 9th. We also offered you the option to exchange your order for an item of the same cost, so that you were not left without a gift to give. My colleague explained to you during your telephone call that we were happy to refund the full value of the order, along with offering a £5 voucher, to which you declined. You also declined my colleagues offer to explain our refund process to you. Once again, we're very sorry that you were let down on this occasion, however please rest assured that a full refund has been actioned and our Customer Service Manager will be in touch shortly to confirm this again for you. If you have any other queries, please don't hesitate to contact us. ~ Rachel
Posted 6 years ago
Emer McConnell
Verified Buyer
“My order arrived broken. I’ve sent two emails and no one has replied to me. Very disappointed in the service received.”
Helpful Report
Posted 6 years ago
Kim Oconnor
Verified Buyer
“Ordered this item and still not received after a week This was a gift for our daughter very disappointed”
Helpful Report
Posted 6 years ago
Chris Cooper
Verified Buyer
“Never recieved parcel”
Helpful Report
Posted 6 years ago
Matthew Durber
Verified Buyer
“I ordered a present for my mum, and a whole day later, I was told via email that the order was no longer in stock. I have been charged and no refund has yet been issued”
Helpful Report
Posted 6 years ago
Jamie Turnbull
Verified Buyer
“Product broke within 2 minutes due to flimsy hand”
Helpful Report
Posted 6 years ago
Jamie Goodhew
Verified Buyer
“Package did not arrive”
Helpful Report
Posted 6 years ago
Nicola Mansfield
Verified Buyer
“Would love to give a fabulous review however the Mother's day gift has still not been delivered.”
Helpful Report
Posted 6 years ago
Gavin Staples
Verified Buyer
“Was not very happy ordered item on Friday morning paided for it to be delivered sat morning ready for mother’s day didn’t turn up till Monday will not be using this company again”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“My order has still not been delivered”
Helpful Report
Posted 6 years ago
Mark Tonner
Verified Buyer
“Ordered my mum a mother's day gift and selected next day delivery, it said if I ordered before 3pm I would have it on Friday. My email confirmation I got then said I wouldn't receive it until Monday. I emailed customer services and didn't get a reply for 2 days, not a great service to a new customer at all”
Helpful Report
Posted 6 years ago
Kerri Wells
Verified Buyer
“Items dispatched on the 28th still haven't arrived, ruined Mother's Day!”
Helpful Report
Posted 6 years ago
Tomos Wittle-Wiliams
Verified Buyer
“Still not received my item, even though I spent nearly £7 4 days ago for express delivery!!!!!”
Helpful Report
Posted 6 years ago
Haydn Fisher
Verified Buyer
“Not very happy at all. Ordered a gift on Wednesday next day delivery £6.99! The parcel arrived on Monday after emailing me Thursday saying it had been dispatched so was expecting Friday at the very most Saturday. Why give this option if you can’t follow through?”
Helpful Report
Posted 6 years ago
Adam Kelly
Verified Buyer
“As it stands it has been over a week since they have said they would refund me for a product wich was cancelled”
Helpful Report
Posted 6 years ago
Emanoil Becus
Verified Buyer
“I want to make full refounde(it is not safety 0%) not recommended.”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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