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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
James Jackson
Verified Buyer
“Item was bought as a present and when it’s arrived it’s all smashed/broken in various places. As it is a gift I am not happy. I emailed (as stated to do so on website) and have so far received no response.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Still haven't got my parcel”
Helpful Report
Posted 6 years ago
Kulbir Samra
Verified Buyer
“Was broken... i have sent you a pic of the broken product but no one has bothered to come back to me... not a good mothers day gift”
Helpful Report
Posted 6 years ago
Marie Woodhead
Verified Buyer
“I ordered the personalised key ring with a photo. Key ring quality was fine but the photo of three of us was all squashed up! NOT HAPPY!! They should show what the actual photo should look like in the key ring. I want my money back 😡”
Helpful Report
Posted 6 years ago
Lee Hamilton
Verified Buyer
“Still waiting on an item!!”
Helpful Report
Posted 6 years ago
Simon Hodson
Verified Buyer
“Parcel wasnt delivered on time for mothers day. Disappointed to say the least. Let's you pay before giving a delivery date”
Helpful Report
Posted 6 years ago
Darren Jones
Verified Buyer
“All I can say is the item was delivered on time as paid for however the item was extremely disappointing.....I’d like to think the supplier would rate any item they sell on their site beforehand.... it’s dire......”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered 2 items 5 days before Mothers Day, one arrived and one did not. Can't fault the quality of the item I received but disappointed the other one didn't arrive in time.”
Helpful Report
Posted 6 years ago
Kylee Langiano
Verified Buyer
“Bought my mum a Mother’s Day gift and had it delivered straight to her. I wanted it to be a surprise. It was a surprise to see she had received a completely different gift to what I had ordered. To make it worse, another person hasn’t received a birthday gift (as it was personalised) I have sent a message on twitter. But I’ve had no reply. I’m not impressed and I would really like the mug I ordered sent out to my mum! I’ve redacted the picture attached however the non edited one is sent to you on twitter.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I was a bit disappointed that my Mother’s Day present didn’t come in time for moths day.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Brought a personalised picture frame but the writing was very feint, so much so I had to buy a permanent marker to go over the writing, if I did not need it for a Mother's Day gift I would have sent it back. Very dissatisfied, will not be purchasing anything from Prezzybox again.”
Helpful Report
Posted 6 years ago
Jon Mullaney
Verified Buyer
“Disgracful .... I haven't received what I have ordered and its mothers day tomorrow!!! It was due for delivery at the latest yesterday. I will telling everyone I know to stay well clear of your website.”
Helpful Report
Posted 6 years ago
ROBERT DUTTON
Verified Buyer
“An engraved item that looked like a child had done it with a hammer and nail”
Helpful Report
Posted 6 years ago
Wayne Darlington
Verified Buyer
“I ordered a small gift to suprise my Mum for Mothers Day. She doesn't live near me so i use you to send gifts. When i got to the section that say's fill in here if delivery address is different to purchasing address i put my mum's address in so she could recieve the gift in time for Mothers Day and you have sent it to me, it's just arrived, Saturday morning, which means i now have no chance of getting it to my mum on time. This is just a real lack of attention to detail and obviously i am not too happy.”
Helpful Report
Posted 6 years ago
Taylor Stevenson
Verified Buyer
“I ordered a present and a card I only received the present”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The slush cup and cherry flavour syrup was a let down. The cherry flavour resembled non of what an actually shop bought slush puppie does...the flavour is weak no matter how much syrup -”
Helpful Report
Posted 6 years ago
Molly Sheppard
Verified Buyer
“Very bad I am still waiting for my package”
Helpful Report
Posted 6 years ago
Kristaps Koselniks
Verified Buyer
“Item that we ordered is not very good quality and not worth the money.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered two items. One item was missing. Unacceptable.”
Helpful Report
Posted 6 years ago
Jannette White
Verified Buyer
“I ordered from this site as I wanted a different gift for my daughter for her 21st. I purchased a balloon bouquet, estimated delivery was 21st to the 25th March but no delivery. My daughters 21st was the 25th March so no gift was not happy and this was their response .............. (copied from the email) Hello, The supplier have contacted me back, he sends his sincere apologies, there has been a delay in sending orders out due to a family death, he sent your order out this morning to arrive tomorrow morning for you. Kind regards I will definitely not be using again or recommending !!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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