Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Changed the personaltion of the cookie and the card Card came wrong Cookie came and it tasted off Not a happy bunny as it was a surprise for my younger sister who moved away”

Helpful Report

Posted 6 years ago

Hi there! We are really sorry that you've been experiencing some problems with your order, a member of our customer service team has contacted you directly! Best regards

Posted 6 years ago

“I haven’t even received my parcel!!”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

“I still haven’t received my item and we are now outside the scheduled delivery time”

Helpful Report

Posted 6 years ago

Hi Danny So sorry to hear this, a member of our customer service team is contacting you directly regarding this! Prezzybox

Posted 6 years ago

“Product was pretty much completely broken - wood and glass. How you think a small piece of bubblewrap around the box (not even around the product) was going to prevent this I do not know. Poor quality too - rough wood not smooth, damaged edges (presumably because of transit). I now have 2 very disappointed children with nothing to give their mummy for her birthday. Poor show.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 6 years ago

“Promised delivery within 3 days. It is now day 5 from dispatch and still no delivery. Was birthday gift & occassion past 2 days ago. Promised to email when gift is dispatched with tracking link; never happened. Blamed delivery service's system which should be transparent to customers. Look for excuses rather than a culture of accountability when failure to meet promises.”

Helpful Report

Posted 6 years ago

Hello Howard and thank you for your feedback. We can see our customer service team have been in contact with you regarding your order query. As mentioned, the item is dispatched within 1-2 working days and then the delivery method is up to 3 days after this. This is due to the nature of how the item is produced. The partner company that produce these items are unable to directly send out dispatch emails to our customers but this is something we are working on for future orders. We are very sorry that your order arrived a day late but it looks as though it was dispatched on time and there genuinely must have been a delay within Royal Mail, hence it arriving a day after the estimated delivery date. As a good will gesture though, we have refunded your delivery charge for you and apologies for any inconvenience caused. Many thanks

Posted 6 years ago

“Dont believe the 1-2 day delivery time, you will be disappointed when it doesnt arrive in time for a Birthday”

Helpful Report

Posted 6 years ago

Hello Raymond Thank you for taking the time to leave feedback. The 1-2 days is actually the dispatch time and then the delivery on top of that is 2-3 days. This information can be found in your confirmation email. We are truly sorry for any inconvenience caused and if you would like to discuss this further, please contact us at csteam@prezzybox.com. Many thanks

Posted 6 years ago

“I found my parcel soaked in my back garden this morning. I never got an email to say this was out for delivery. Nor did i receive a message to say it had been delivered and left in the rear of my property. Easily could have been stolen. Very unprofessional and unreliable communication.”

Helpful Report

Posted 6 years ago

Hello Chloe Thank you for your review and sorry to hear this. We have contacted you directly regarding your issue. Many thanks.

Posted 6 years ago

“The item I purchased does not have clear instructions. It’s very conflicting therefore I cannot use it as I would like. The company that created the product also have no contact information online and they are also not registered with the Directory. For this reason I feel I have been scammed into buying a product as I cannot use it.”

Helpful Report

Posted 6 years ago

Hi Louise We're really sorry to hear this.. we are investigating this with our warehouse to see if something isn't right with this particular one you have received, once we have a reply a member of our customer service team is going to contact you directly. Speak to you soon! Prezzybox

Posted 6 years ago

“Delivered to billing address instead of delivery”

Helpful Report

Posted 6 years ago

Hello Lizzy, It appears that we have your billing and delivery down as the same address, if you would like to contact us regarding your order please email us in at csteam@prezzybox.com, Kind regards, Prezzybox.

Posted 6 years ago

“Very poor , no responses to my follow up’s and my present still not delivered Will not be using again”

Helpful Report

Posted 6 years ago

Hi Grahame Thanks for leaving us a review, we can see that our customer service team have been responding to your emails, the most recent response being an hour ago stating that your item is still within the estimated delivery dates at the moment so it isn't classed as late and should be with you any day now. Maybe check your junk/spam folder if you're struggling to see our emails! We'd hate for you to think you're being ignored. If you need anything else please do not hesitate to respond to our customer service team and we will be happy to assist. Prezzybox

Posted 6 years ago

“This isn’t so much about Prezzybox as signature books who supply for them the personalised Beano annual for a specific year. It arrived and looked lovely however on closer inspection there were so many scribbles in the book clearly done by a child and printed like this?! Having paid close to £30 for a 50th birthday present I’m not impressed. Very poor, I’m hoping this will be rectified quickly by Prezzybox as the birthday is Saturday. I expected the printing to look old being a copy of an annual from 1969 with a few blotches but this takes the biscuit. If this is correct then it should be stated very clearly on the website. I cannot see how anyone would be happy with this for a present.”

Helpful Report

Posted 6 years ago

Hello and thank you for your reveiw. We are very aware of the issues you've had here at Prezzybox HQ and can only apologise for the inconvenience caused. A full refund has been processed for you though so we hope this helps. Once again, thank you for taking the time to leave a review and apologies. Many thanks.

Posted 6 years ago

“im really disappointed with my order, i ordered a hover ball target shoot for my cousins birthday, and when it arrived, i immediately wrapped it and left it in my cupboard, when he opened his gift, i was broken in so many places, i have never been more embarrassed, the toy looked like it had been used”

Helpful Report

Posted 6 years ago

Hi there We are extremely sorry to hear this, a member of our team has contacted you directly in hope to resolve this for you. We are looking forward to correcting the situation for you. Look forward to hearing from you! Prezzybox

Posted 6 years ago

“I ordered for my 10th anniversary for it to arrive on the 21 and the item still hasn't arrived.”

Helpful Report

Posted 6 years ago

Hi Philip We are so sorry to hear this!! A member of our customer service team has contacted you directly to help get to the bottom of this, we sincerely hope we can resolve this issue for you. Prezzybox

Posted 6 years ago

“Very disappointed to receive an email asking for feedback on an order I am still yet to receive! I have emailed prezzybox asking when my order will arrive as it is late, with no reply yet. Perhaps you need to change your expected delivery dates if you aren’t going to reach them. I’d appreciate someone contacting me about my outstanding order.”

Helpful Report

Posted 6 years ago

Hey Abbie, We're really sorry to hear you have not yet received your item, I can see you have been in contact with a member of our customer service team over the last couple of days to hopefully get this sorted. Our team members are always more than happy to help, if you ever need more advice or reassurance please do not hesitate to contact. We hope you receive soon! Best wishes Prezzybox

Posted 6 years ago

“I am sad to say although my item was delivered on time. It was not was not what I thought I was purchasing. It is a con. I purchased what I thought was “ adopt a Spitfire for a year “ Only to find out it is not an original Spitfire but a KIT Spitfire !!!!! Huge difference. Both the writing on the TIN ! I will be contacting trading standards . Very disappointed.”

Helpful Report

Posted 6 years ago

Hello Julie Thank you for taking the time to leave us feedback. We are sorry to hear that you are not happy with the item. These are usualy very popular items but we will amend our website to state that it is a replica Spitfire for future purchases. If you'd like to discuss this further please email us at csteam@prezzybox.com or call us on 01827 839041. Apologies for any inconvenience caused. Many thanks.

Posted 6 years ago

“I placed an order with prezzybox on 09/02/19 and am still awaiting the product to arrive. I feel twelve days is excessive in today's online shopping culture. Aside from the order confirmation I have received no update on my order.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“I have still not received my order. Where is it? I sent an e-mail a few days ago to query where my order is but I haven’t even got a response. I am not very happy. It was a newspaper for my Dad’s 60th Birhday party. I am disappointed.”

Helpful Report

Posted 6 years ago

Hello Nuala, We responded to your email shortly after you made us aware there was an issue with your order, have you checked your junk and spam email folders to see if you can find our response? Speak soon! Prezzybox.

Posted 6 years ago

“Sounds like a backstreet set cowboys !!!!”

Helpful Report

Posted 6 years ago

Hello Ajay and thank you for your feedback. We are aware of the issues regarding your order and are doing our best to rectify them with our partner company that produce the item that you ordered. Please bare with us and we will have an update for you soon. Many thanks.

Posted 6 years ago

“Incorrect slogan missing the we”

Helpful Report

Posted 6 years ago

Hi Paul Thank you very much for leaving a review. I can see you have been in contact with us and a member of our team got back to you on the 15th, but hasn't had a reply as of yet. If you are struggling to see this email please do try checking your junk/spam folder as it may be in there! We would love to resolve this for you. Prezzybox

Posted 6 years ago

“Would give it 0 if I could, my order still hasn't turned up and it's past the time frame it said to be delivered, appalling”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews