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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Brenda Grant
Verified Buyer
“The photo socks I ordered were a huge disappointmentioned. Id ordered them for Valentines. The photo was almost illegible so small and printed onto ribbed like material which distorted the photo as well. All in all very disappointing for the price”
Helpful Report
Posted 6 years ago
Chloe Brown
Verified Buyer
“Ordering a gift and it said dispatched within 24 hours but this was a LIE and it didn’t get dispatched for over 2 days then delivery was 3-5 days! Still hasn’t arrived and has missed the celebration the gift was for. Customer service is terrible - just receiving generic emails that are NO HELP! Terrible terrible service should have gone to Moonpig who guarantee fast delivery!!”
Helpful Report
Posted 6 years ago
Jason Wiseman
Verified Buyer
“What bloody idiocy. If you order a personalised Toblerone, make sure it gets delivered somewhere where the receipient of the gift isnt going to be. Why on earth is the "Toblerone" and the receipients name printed on the outside of the box? yeah, it's only a silly little gift. But surprise element well and truly ruined. Complete lack of thought.”
Helpful Report
Posted 6 years ago
Diane Joyce
Verified Buyer
“I made an order last week for a personalised football book for Valentine's Day. I was supposed to receive it by the 8th, it is now the 12th and no sign. I understand living in Shetland it can take longer to receive things, but I haven't even had an email saying it has been sent or anything. The money is gone from my account though! I emailed a few days ago to enquire about my order and have had no response and no emails, and it still looks like nothing has happened with my order when I try to track it. Very disappointed with the customer service here, a simple email telling me what was happening would have bee nice!”
Helpful Report
Posted 6 years ago
Tony Gilbert
Verified Buyer
“No communication and did not deliver. Avoid.”
Helpful Report
Posted 6 years ago
Seamus Okeeffe
Verified Buyer
“1 is a compliment. I have sent messages regards to my broken (dipped in gold) rose, which came handled not so gently. I have not received any replies back and I want refunding for this immediately”
Helpful Report
Posted 6 years ago
Emily Bowers
Verified Buyer
“Missing item when delivered and still haven’t heard back from customer service.”
Helpful Report
Posted 6 years ago
Nigel Moore
Verified Buyer
“Order not arrived but courier showing as delivered. Emailed customer service on day when Hermes said it had arrived and explained the situation. 3 more emails since and no reply to any of them after a week. I know counters make mistakes but no response from prezzy box is terrible.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I bought a wooden keepsake box for my boyfriend as Valentine's day was approaching. At first glance it looked amazing and the personalisation was great! However as I took the keepsake box out of the cardboard packaging, one side of the wooden box was not glued and it fell apart. I had to superglue it myself as I did not have time to return it as Valentine's Day is approaching. It seems fine now but left me feeling a bit let down.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a personalised cookie and the box looks nothing like the picture and the cookie is solid as a rock!!”
Helpful Report
Posted 6 years ago
Phill Smith
Verified Buyer
“Still waiting for delivery”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Hi, I usually don't write reviews, but I've been really disappointed by Prezzybox after making 2 x orders online for the first time. I specifically needed next day delivery for two birthday gifts - one for my best friend and one for my mother. - Order no 1 was placed on the 4th Feb for delivery on the 5th Feb. All went smoothly until I received an email at 16:47 on the 5th Feb - the day of delivery, to tell me that the item was out of stock!!! My order tracking showed that the item had been packed and dispatched however. The order tracking STILL says that it has been packed and dispatched. Too late for me to order something else for delivery on my friend's birthday, so I was left with the embarrassing task of telling her there would now be NO gift arriving. In addition, Prezzybox offered no gesture of goodwill, even the bare minimum of offering a reduction on my next order for example. This would have at least shown me that Prezzybox don't usually operate like this and acknowledge how unprofessional it is to not know what you have in stock...and then wait nearly 2 days to tell me. Ordered on Amazon instead, and the gift arrived the next morning. - Order 2 was the gift for my mother. This was ordered on the 5th Feb, and it's now the 10th Feb and nothing has been received. The order tracking just says 'delivery estimate between 7th and 11th Feb'. No update on whether it's been packed or dispatched. Who wants to call the recipient to see if their gift has arrived??? Not me, but I'm now going to have to check to see if anything has in fact arrived as I can't trust the tracking. Seriously? I'm sorry to leave a negative review, as I generally tend to let things slide, but honestly I'm so annoyed because I could have ordered somewhere else, and would have done if it weren't for the promise of next day delivery. Plus, to take nearly 48 hours to tell me you don't have the item in stock (after taking my money) is unacceptable. This was the first and last time I'll order from Prezzybox. I would really welcome your response / feedback.”
Helpful Report
Posted 6 years ago
Anna Simpson
Verified Buyer
“I haven’t received the parcel!”
Helpful Report
Posted 6 years ago
Funda Ibryam
Verified Buyer
“i order 2 item, one of them missing. how long i need to wait?When will I get my order?”
Helpful Report
Posted 6 years ago
Dean Gibbons
Verified Buyer
“I am yet to receive my item although we are now over the delivery date tried to email customer services and had no reply very poor”
Helpful Report
Posted 6 years ago
Sim Panesar
Verified Buyer
“I paid £24 for an A4 bent white piece of paper!! I want a refund”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave us a review. I am so sorry you are dissatisfied with your item, I can see one of our colleagues replied to your email 7 days ago regarding a replacement or refund. If you struggle to see it please do check the junk/spam folder and we will do everything we can to resolve this for you! Prezzybox
Posted 6 years ago
Lacy Johnson
Verified Buyer
“My Item is rubbish and I don’t have time to send it back to get a new one”
Helpful Report
Posted 6 years ago
Antonio Grippaldi
Verified Buyer
“Nice looking delivered on time. And really tasty the only problem is that came broker in half.. Really shame as we really well packed... I guess is the gamble you take if buy a cookie online”
Helpful Report
Posted 6 years ago
Barbara Hart
Verified Buyer
“Package arrived crushed and unacceptable. Could not give it as a gift.”
Helpful Report
Posted 6 years ago
Ruth Winstanley
Verified Buyer
“Good delivery service, came quicker than expected bit very poor quality product, glue was all over product”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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