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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sally Hopwood
Verified Buyer
“Disappointed.. the delivery was supposed to arrive yesterday at the latest and is still not with me. I bought a gift and will miss the birthday. Prezzybox need to get the basics right.”
Helpful Report
Posted 6 years ago
Aisha Gudger
Verified Buyer
“I ordered a gift last Saturday and it said it would get there 24/48 hours later . It only got there today 4 days late.”
Helpful Report
Posted 6 years ago
Sarah Crosby
Verified Buyer
“Ordered 19th Jan for delivery 22nd Jan. Now 25th Jan and parcel still.not arrived. Won't use again will go.back to Moonpig”
Helpful Report
Posted 6 years ago
Hi Sarah, Thank you for your feedback. We're sorry to hear that your item hasn't arrived for you yet. According to our tracking, your order has already been delivered, so we've contacted you directly to look into this further. Speak soon! Prezzybox.
Posted 6 years ago
Kenneth Struzik
Verified Buyer
“It has still not arrived very disappointed as I ordered on Saturday the 19th with no update of when it would arrive and still waiting. The person who it was for is now away on holiday.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We've contacted you directly to discuss this further! Thanks,
Posted 6 years ago
Ann Homan
Verified Buyer
“Goods not arrived”
Helpful Report
Posted 6 years ago
Sara Maynard
Verified Buyer
“Unfortunately I cannot give any other review because I ordered this product for my sisters 50th Birthday as I was advised it would arrive between Sat and Mon (Monday being her birthday) and today is Tuesday and it has still not arrived. Not happy”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Massage coushion was awful, just a small cushion that vibrates except you can hardly feel the vibration and there’s not a single thing relaxing about it, including the noise.”
Helpful Report
Posted 6 years ago
Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that you weren't 100% happy with your order. We do offer returns for any unwanted items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.
Posted 6 years ago
Anonymous
Verified Buyer
“Nothing against prezzybox the company - delivery was quick. My problem is with the product. Ordered the mock music cassette with USB stick embedded. Expected the mock cassette tape to be plastic (obviously didn’t expect the ribbon coils, but thought the cassette would at least look like the real thing). Turns out it is a cardboard cut out and not even in a cassette case. So basically paid £19 (including delivery) for a usb stick I could have bought for a fiver. Description should have explained product better.”
Helpful Report
Posted 6 years ago
Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,
Posted 6 years ago
Sally Slater
Verified Buyer
“I ordered my granddaughters birthday present in 11 january de!ivery promised for 16 to 18 january it is 19th today and no sign of it still and I have to see Ellie today on her birthday without a present. Not good very disappointed.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Awful ordered two items haven’t come together so not in time for what’s needed then one that did come was cracked to pieces and damaged”
Helpful Report
Posted 6 years ago
Barbara Kavanagh
Verified Buyer
“No weekend contact. No option to cancel. Delivery late.”
Helpful Report
Posted 6 years ago
Demi Abiru
Verified Buyer
“TERRIBLE! I have not been updated about the where about of my order and I have found this very underwhelming”
Helpful Report
Posted 6 years ago
Kathryn Foster
Verified Buyer
“Not received my item yet - should have been here by now. I've been asked to give feedback and the item's not even turned up!”
Helpful Report
Posted 6 years ago
Stephanie Ashley
Verified Buyer
“Estimated delivery given of Monday-Wednesday. Called Monday to ask if dispatched yet and advised to call Wednesday. Called again Wednesday to be advised they need to check and email me back. I’m still waiting to hear if the gift has actually been sent let alone received! I would not of ordered if knew the delivery would be this long”
Helpful Report
Posted 6 years ago
Sharon List
Verified Buyer
“I still haven’t received my order yet and have no way of checking to see when it’s going to get here so not a good experience as far as I’m concerned.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered 2 personalised adult erotic novels as Christmas presents on 16th December. The process of filling in the questionnaire was a nightmare as the technology didn't work. It is now 14th January and still no sign of the books. My emails are no longer being answered. VERY DISAPPOINTING.”
Helpful Report
Posted 6 years ago
Lucy Boot
Verified Buyer
“My product that cost me a few pounds was sent with signed for delivery with no option to change it so still dont have my product.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I placed an order on 15th Decemeber and still haven’t received my order. I’ve contacted the company to see when the order will arrive as it’s nearly two weeks now since the expected order due date. I will not be using Prezzybox again!”
Helpful Report
Posted 6 years ago
Francis Gaymond
Verified Buyer
“Lovely gift but received somebody else’s personalised book. Frustrating as I and the other person do not have the right gift and I will have nothing to give to my niece at her christening.”
Helpful Report
Posted 6 years ago
Marcel Osborne
Verified Buyer
“Unfortunately my gift hasn’t arrived after 8 day since my order was confirmed and money was taken. I emailed Prezzybox and they confirmed the “parcel” would arrive but sill nothing.. such a shame Because it was a gift for my Nanny’s Birthday. Will use a different personal gift website next time”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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