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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Deborah Bird
Verified Buyer
“Awful, I ordered and paid for next day for my sons stocking presents only to be told after paying etc that they would not come till the Thursday after. Annoyed that I wasn't made aware of the inability to deliver next day before buying it, I tried to cancel the order. I filled in all forms online as although the website said it would be open till 2pm, my calls Before midday were informed by recorded message that the office was closed. I filled the form to cancel the order, and to contact someone and anything else I could think of, all of which refuse to send the message! At repeated different times! So now I have a parcel that I have paid overnight delivery for arriving at a house I am no longer at, because we were going away for Christmas, containing the presents for our sons, that we couldn't afford to replace, and a disappointment for them at Christmas THAT IS NOT GOING TO BE FORGOTTEN IN THEIR LIVES. And then to have the cheek of a email, write your review, for items we still haven't received. If there was a way to give negative stars we would be.”
Helpful Report
Posted 6 years ago
Nille Bourne
Verified Buyer
“Said parcel would arrive before Christmas. It didn't. Still waiting.....”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“On the page with the items were to be delivered before Christmas. Until after payment when it stated arrival estimate 28th Dec. Complained to the contact centre they asked if they would like the ordee cancelling. I confirmed to cancel the order. I then got a notice to stay my item has been dispatched. Quite disappointed with my overall experience as the items on the site looked very varied for many people's gifts.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I have used Prezzybox before and it was good, so I chose to use them again. However, my Christmas gifts (scheduled to deliver on 22nd Dec, Saturday) did not arrive, and have still not yet arrived. Customer services have also stopped responding to my emails. Perhaps this has to do with the Christmas holidays. Awaiting your kind response as soon as possible - thank you!”
Helpful Report
Posted 6 years ago
Maureen Lunn
Verified Buyer
“Still haven't received goods despite being assured it would arrive in time for Christmas. Very disappointed.”
Helpful Report
Posted 6 years ago
Margaret Joyce
Verified Buyer
“i ordered my item on the 18th december and now n the 26th december still awaitingt this item. it was meant to be xmas present but unfortunately did not arrive in time for xmas. will not use this site again”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“If you want presents that don’t appear brilliant site to order from. Still waiting for my refund!!”
Helpful Report
Posted 6 years ago
Alex Charmley
Verified Buyer
“The box cane torn apart so I will not be ordering from here again.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered Christmas gift for next day delivery £5.99. Still waiting for it to arrive now! Use a reliable courier service.”
Helpful Report
Posted 6 years ago
Paul Chambers
Verified Buyer
“At the time of receiving the email invite to review the gift I ordered the recipient is yet to receive, the product was advertised as available for Christmas delivery but this has not been the case. Disappointed and as of yet unable to contact anyone, courier (Hermes) is also unable to assist.”
Helpful Report
Posted 6 years ago
Grace Lynch
Verified Buyer
“Disgrace.orded next day delivery came a week later but not even to my house like I had asked rip off.”
Helpful Report
Posted 6 years ago
Ushma Chohan
Verified Buyer
“Worst place to shop. Item came broken and they told I can't have the same it replaced for the same thing . I had to down size or my mug or lose the personalisation.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Placed two separate orders for Xmas presents in the UK and prezzybox managed to stuff it up and send both orders to the same person! Also keep calling me by the name of one of the recipients of the order rather than my correct name. Had to call up and get a refund and now my godchildren don’t have Xmas presents from me. Not impressed.”
Helpful Report
Posted 6 years ago
Mrs Smith
Verified Buyer
“The item ordered was a wrap around neck massager. It worked for less than 5 minutes.”
Helpful Report
Posted 6 years ago
Darrell Willis
Verified Buyer
“Hi I was told I would receive my parcel on21st December it was Xmas presents well it xmas day and still waiting”
Helpful Report
Posted 6 years ago
Warren King
Verified Buyer
“Didn't come on time.”
Helpful Report
Posted 6 years ago
Niall Anderson
Verified Buyer
“Item didn’t turn up”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered 3 small gifts for Christmas, that was a week ago, today is Christmas Day and sadly the gifts haven't arrived. They may be good value and quality but sadly as I haven't received them they will not be given as gifts.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“A Christmas present I ordered for my dad came ripped and started leaking everywhere! It was a massage cushion. How embarrassing!!!!!!!”
Helpful Report
Posted 6 years ago
Finlay Hastings
Verified Buyer
“Not impressed with the delivery paid extra postage for it to be here for the 21st and it still hasn't arrived”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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