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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Russell Walker
Verified Buyer
“Cannot comment as your chosen delivery company , yodel, are appalling and have not yet received the goods. Yodel claim they have tried to deliver 3 times and now I have to collect from the depot. I can assure you 100% (with CV proof) that yodel have never even attempted to deliver the parcel. This is not the first time you need to seriously reconsider your delivery partner.”
Helpful Report
Posted 6 years ago
Laura Gibson
Verified Buyer
“Ordered a trinket box with an inscription and it came with only half the message on. Very inconvenient 2 days before Christmas”
Helpful Report
Posted 6 years ago
Chris Murray
Verified Buyer
“Would be nice if I actually received what I had order was apparently dispatched days ago but still no sign of it 🤔”
Helpful Report
Posted 6 years ago
Amie Otoole
Verified Buyer
“Said that my items would arrive before Christmas and now they won’t so I have to go out today and buy both people other presents I don’t see why say these would come in time when they clearly wasn’t going to when they was only dispatched Friday”
Helpful Report
Posted 6 years ago
Katherine Elliott
Verified Buyer
“Ordered and paid for courier next day delivery. They lost the parcel and it wouldn't have arrived in time for Christmas. The courier never received the parcel so it wasn't their fault.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Order didn’t arrive in time for Christmas, called and said their was a mistake at their warehouse and won’t be delivered until after Christmas. Offered a refund or they could re order but items would arrive until after Christmas...needed the item for Christmas 😒 first experience with this company and will be the last”
Helpful Report
Posted 6 years ago
Farhana Miah
Verified Buyer
“very disapointed!! had ordered it for a freind as a xmas gift! chocolate prosecco box! it came broken! please see picture beloe. comtacted customer service team no response. was too late to send back! would like a refund. please see photo below.”
Helpful Report
Posted 6 years ago
Luke Genower
Verified Buyer
“I got my package after having to spend ÂŁ3.99 on delivery and it arrived soaking wet, like it had been sat in a puddle of water for some time. The item was a book and the pages were crinkled and stained but with no time to get another delivery I had to dry it out on the radiator and hope for the best. Not the device I would expect and careless delivery.”
Helpful Report
Posted 6 years ago
Andrew Dagnall
Verified Buyer
“I was asked to write a review over a week ago, which is difficult when you have not received and are still waiting for the product over two weeks since ordering.”
Helpful Report
Posted 6 years ago
Luke Millichamp
Verified Buyer
“Advertised an item was available, took my money for it. Then emailed me saying they haven’t got it in stock. I have still not had the money back. Compete joke. Why have it on your website then.”
Helpful Report
Posted 6 years ago
Carly Byrne
Verified Buyer
“The anti fart pills were advertised as a medical packet and arrived as a joke packet, they were not the same as the ones in the image. I would prefer a refund but assumed that I would have to pay to send them back. Very disappointed I didn't get what I ordered.”
Helpful Report
Posted 6 years ago
LAURA ALONSO AMORES
Verified Buyer
“Very disappointing! They confirmed my purchase and 4 days later, when it was supposed to be arriving, they sent a message saying that it was out of stock. They left me with no time to get something similar before Christmas. Christmas is ruined now.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Still waiting for my goods to be delivered ☹️”
Helpful Report
Posted 6 years ago
Jacob McDermott
Verified Buyer
“I still haven't been refunded for an order I cancelled immediately after placement, on Monday 17th December.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Still haven’t got my parcel.”
Helpful Report
Posted 6 years ago
Megan Drummond
Verified Buyer
“First my order disappeared while out for delivery then when assured by prezzybox they would repost it an item was ‘cancelled’ so half my order didn’t arrive. These were Xmas presents so I was then left two days before Xmas without gifts! I will not use them again or recommend to anyone. Very disappointed”
Helpful Report
Posted 6 years ago
Keyvan Karami
Verified Buyer
“Item still has not arrived”
Helpful Report
Posted 6 years ago
Nicholas Hodgkinson
Verified Buyer
“Ordered an item which was not delivered despite the tracking system saying we had signed for it! Rang up and asked for a replacement to be sent. This didn’t arrive either”
Helpful Report
Posted 6 years ago
Kelly Hawkley
Verified Buyer
“If I could put 0 I would. I still have not received my item having paid for it to be delivered by Wednesday, today is now Saturday and the courier said they didn’t have my full address. When having spoken online to two different people one said I need to wait 24 hours. The next said it had been attempted but funny as address was incomplete. Then I have someone call for the whole address which by the way was given and said deliver would be the next day and guess what the next day I have the same call. Tried to call you about it but the office is closed on Saturday.”
Helpful Report
Posted 6 years ago
Adam Murray
Verified Buyer
“None of the items I ordered look to size with the pictures from your site so it’s a shitty Christmas present lmao”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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