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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Barbara Mason
Verified Buyer
“Ordered on 12th December and was told I would receive my item 14th latest. Paid postage, item still not received on 17th. When I called, they said they would look into it. After my second call, I was told that my item was still at warehouse. Eventually received on 19th . Really should have had my postage refunded. Not happy.”
Helpful Report
Posted 6 years ago
S M Webster
Verified Buyer
“I have asked for a refund but have had no reply or refund”
Helpful Report
Posted 6 years ago
AMANDIP AUJLA
Verified Buyer
“Item never arrived and was given the wrong tracking order. Would never use again”
Helpful Report
Posted 6 years ago
B Lalsheta
Verified Buyer
“Not received my order as of yet!!! I won’t be impressed if it’s receuved after Christmas!”
Helpful Report
Posted 6 years ago
Tega Agbinor
Verified Buyer
“I still haven't received my package yet, I paid extra for weekend shipping and Hermes shipping company have not taken my order or me seriously, I'm outraged, never ordering from them again, I want a refund for the shipping.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“My box was left in the rain outside my front door completely visible to everyone. The cardboard was ripped and all the items inside were soaked and unusable. Really disgusting.”
Helpful Report
Posted 6 years ago
Adam Shield
Verified Buyer
“Package never turned up. Repeated emails to see where its gone still no response. Awful awful service”
Helpful Report
Posted 6 years ago
Clarence Meyers
Verified Buyer
“I ordered two things. One was the shower gel in a drip bag, looking like blood. When it arrived it was leaking as there was a hole in the bag containing the shower gel.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Items not worth the money”
Helpful Report
Posted 6 years ago
Peter Panayiotou
Verified Buyer
“you cannot count on them on delivering on their promises”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Absolute rubbish, really cheap products charged at extortionate prices. Giving you the impression it’s going to be quality. Never order again from this company.”
Helpful Report
Posted 6 years ago
Julia Ness
Verified Buyer
“Still waiting for parcel ordered ages ago”
Helpful Report
Posted 6 years ago
Daniel Lewis
Verified Buyer
“The product I received was not up to the standard I expected. The photo cube was cut / assemblemed wonky and it looks aweful. I will be sending this gift back and I am now a gift short for my partner for Christmas!”
Helpful Report
Posted 6 years ago
Simon Shiland Finnigan
Verified Buyer
“It’s not been delivered yet and won’t be till after Christmas.”
Helpful Report
Posted 6 years ago
Stephen Stott
Verified Buyer
“Parcel still not arrived. Via Facebook parcel was found by side of road over 7 miles away from my address. Hopefully it,will,arrive,here over,a,week,late. Very poor,service all round and would not recommend this site at all”
Helpful Report
Posted 6 years ago
Mavis Thompson
Verified Buyer
“He not received order. Npbody awnsering the telephone Np order np. PLease contact me 01543 264648”
Helpful Report
Posted 6 years ago
Hi there Mavis, We're so sorry to hear this, and we really appreciate your feedback. We can see that the item was shipped before Christmas, so should have got to you well before. Thanks for taking the time to let us know as we're always looking to improve the Prezzybox experience! If you have any other queries at all, please don't hesitate to contact us! Thank you again, Prezzybox
Posted 6 years ago
Stephen Gibson
Verified Buyer
“My order was made with a delivery request by courier on Saturday. The delivery was not made until Monday. I did not receive a phone call form the driver or Prezzybox to say my order would be delayed.”
Helpful Report
Posted 6 years ago
Rebecca Achilles
Verified Buyer
“Order has still not been received five days after expected delivery date...”
Helpful Report
Posted 6 years ago
Hi there Rebecca, We're so sorry to hear this, and we really appreciate your feedback! We can see that the item was delivered after the estimated date. We understand how frustrating delays are, so we can only apologise for the inconvenience. We hope you had a fabulous Christmas and that the gift receiver loved the item! Thank you for your patience Rebecca, Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“Box arrived but it was empty and had nothing else in stock! I’ve had better experiences to be honest, but they gave me a refund without any hassles.”
Helpful Report
Posted 6 years ago
Hey, thank you for taking the time to leave a review. We’re so sorry to hear about this and will be emailing you shortly, as we really want to make this right for you. We hope you have a fab festive season! From Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“I paid for first class delivery on 13Dec and my order has still not arrived”
Helpful Report
Posted 6 years ago
Hi there, We're so sorry to hear this, and we really appreciate your feedback. We're really sorry for the delay, but hope you love the item! Thank you for taking the time to let us know as we're always looking to improve the Prezzybox experience! Prezzybox
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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