Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my parcel a week after the estimated delivery date!! I will not be using this website again”

Helpful Report

Posted 6 years ago

Hello Natasha, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best,

Posted 6 years ago

“Not received my purchase yet hopefully it will arrive soon”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, - Rachel

Posted 6 years ago

“Very poor”

Helpful Report

Posted 6 years ago

Hi Mabel, That doesn't sound good - We're sorry you feel this way. I can see we're currently in contact with you to resolve the issues you'd been having with the order. We hope to rectify this as soon as possible for you. Thank you, - Rachel

Posted 6 years ago

“I paid extra for next day delivery , and as I ordered on a Saturday I didn't expect delivery until Tuesday at the latest . As it happens it didn't arrive until Wednesday wich was disappointing as well as annoying as my cousin who was to recieve the gift came to visit on the Tuesday . So I have had to use petrol to deliver her present . I don't think it's good practice to offer a service you can't provide !”

Helpful Report

Posted 6 years ago

Hello Marion, Thank you very much for your feedback. We’re very sorry that there was a problem with your delivery on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've contacted you directly to offer a refund for the express delivery charge. Speak soon! - Rachel

Posted 6 years ago

“They asked for a review before I got the item I ordered”

Helpful Report

Posted 6 years ago

“I’m still waiting for my 2 parcels”

Helpful Report

Posted 6 years ago

Hi Merzak, Thank you for your review. We're sorry to hear that you're still awaiting your orders. I've checked the tracking for you and they look to be delivered, so i've sent you a direct email to look into this further. Speak soon! - Rachel.

Posted 6 years ago

“Got a pair of personalised socks yesterday, absolutely dreadful!!!! Can’t tell at all what the picture is. Will not use you again!”

Helpful Report

Posted 6 years ago

Hi Julie, We're so sorry to hear that you weren't 100% happy with your socks on this occasion. It's possible that the photo you've provided isn't suitable for the socks, but we'd be happy to try another image for you! Please contact our team on: csteam@prezzybox.com. Thank you, - Rachel

Posted 6 years ago

“Hi Very disappointed with your service. The silver trinket box arrived and was not engraved as requested. Im phoned and spoke to someone, who was supposed to get back to me, but with no avail.# The box was for a xmas present for my mother-in-law, who just lost her husband a couple of months ago. I had to go to Timpsons to get the box engraved, which cost me £20. Which has doubled the price of this item. Yours Sincerely Mrs Jean Dyer”

Helpful Report

Posted 6 years ago

Hi Jean, Thank you for your review. We're so sorry to hear that your box wasn't engraved. I can see that a member of our team has been looking into this for you and requested the return of the item so that we can refund you. We'll be in touch as soon as the item is back with our external partners. Thank you. - Rachel.

Posted 6 years ago

“Ordered a mug with estimated delivery of 3 days later, still no email to say it was despatxhed after estimated arrival date. Received an email a few days later to say that product was out of stock in which time I could have purchased something else. If it was out of stock this should have been made clear when the order was placed, not 6 days later”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your feedback. We can't apologise enough that your item was out of stock - It shouldn't have been processed and we should have informed you straight away. I can see that a refund has been actioned for you - Please let us know if there are any further issues. So sorry once again to let you down. - Rachel.

Posted 6 years ago

“Its been ordered on 4th of december and I haven’t received yet. Its been more then a week and its not that impressive!!!!”

Helpful Report

Posted 6 years ago

Hi Agne, Thanks for the feedback! We're so sorry your order hasn't arrived yet. We're looking into this with our external partners for you and have contacted you via direct email. Speak soon! - Rachel.

Posted 6 years ago

“I haven’t received my order yet so I can’t leave a review”

Helpful Report

Posted 6 years ago

Hello! Oops - Looks like we've been a little hasty with our review request this time! Your order is due for arrival on Monday 17th December. Please do let us know if it doesn't arrive for you and we'll of course look into this. Thank you, - Rachel

Posted 6 years ago

“Order arrived at the scheduled time, but only 1 of the 2 items I ordered was in the box.”

Helpful Report

Posted 6 years ago

Hi Daniel, Sorry to hear that only 1 of your items was delivered. We've messaged you directly so we can send the missing item out for you! Speak soon, - Rachel.

Posted 6 years ago

“Item arrived battered, envelope and box ripped, fobbed off by customer service. Will not use again, so definitely would not recommend.”

Helpful Report

Posted 6 years ago

Hi Andrew! We're so sorry to hear this. I'm looking at your order and I can't seem to find any correspondence from you and we of course want to make this right. I've messaged you directly, so speak soon! - Rachel.

Posted 6 years ago

“Stated date for arrival was not correct. I’m still waiting for my parcel and an answer from customer service !!”

Helpful Report

Posted 6 years ago

Hello! Thank you for your feedback - We're so sorry to hear that your order was incorrect on this occasion. I can see that a member of the customer service team is currently helping with this issue and hope this is resolved quickly for you. - Rachel

Posted 6 years ago

“Ordered letter from Santa for my granddaughter was due to arrive by 11th have yet to receive it. No regular updates either”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that you're unhappy with the delivery times, I can see from emails that the item has infact arrived now, If we can help you with any other queries don't hesitate to get back in touch! All the best, Prezzybox.

Posted 6 years ago

“I have not yet received my order?”

Helpful Report

Posted 6 years ago

Hi Stephanie! Sorry - It looks as though we've sent you the review request a little early. Your order is due for arrival by tomorrow with Royal Mail, but please don't hesitate to let us know if it doesn't get to you. Thank you! - Rachel

Posted 6 years ago

“Sorry but have not got my parcels yet”

Helpful Report

Posted 6 years ago

Hello Moira, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, - Rachel.

Posted 6 years ago

“I placed an order and haven't received conformation of my order, I haven't received my order and now I am being asked to review my order???”

Helpful Report

Posted 6 years ago

Hi Emma! So sorry that you've received your review request a little too early. We've received your order and it's due for arrival on Monday 17th. If you have any other queries, please let us know! - Rachel

Posted 6 years ago

“my item never arrived.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've emailed you directly in order to look into this for you. Speak soon! - Rachel

Posted 6 years ago

“Really disappointed with the book I purchased and even more so with the posting charge which was more that the book. Definitely would not recommend”

Helpful Report

Posted 6 years ago

Hello there Michael, Thank you for taking the time to write your review. We’re really sorry to hear that you weren't 100% happy with your item. We do offer free returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, - Rachel

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews