Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item arrived battered and bent! This was for someone's Xmas pressie so not happy as I can't possibly give it as a gift!”

Helpful Report

Posted 6 years ago

Hi Christine, We're so sorry that your order arrived damaged. We can see that we've issued a refund for the item which should be back in your account within the next few working days. We hope this helps and once again, we're so sorry that your order arrived damaged. - Rachel

Posted 6 years ago

“I wasn’t happy with my purchase & asked for a refund but they wouldn’t. The product was poor quality and Vikki Arkell was not helpful, so I’m stuck with a £23 pair of socks. I will no longer shop on this site & definitely will not be recommending this site to others.”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. Sadly as per our terms and conditions, we can’t accept unwanted personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“Terrible delivery service. Left it outside my house in the rain without knocking as I was in all day. Never even left a note in case I wasn’t in.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, - Rachel

Posted 6 years ago

“Not very happy ordered a personalised book With name on the front No name on front a crooked sticker inside E mailed them to say not happy not had a reply yet”

Helpful Report

Posted 6 years ago

Hi Lynn! Thank you for your email. We're really sorry that on this occasion there's been an issue with your order. We can see that a member of our team has been looking into this for you and explained what's gone wrong this time. If you have any other queries please let us know! - Rachel

Posted 6 years ago

“I will be sending back as the light up slippers do not work.”

Helpful Report

Posted 6 years ago

Hi Nicholas, We're so sorry to hear this. We've dropped you an email with our returns information. Hope this helps! Prezzybox.

Posted 6 years ago

“Ordered from them 3 times. The first time was fine. The second time, they sent the wrong item. The third time, I placed the order and was told by them website to expect delivery in the following two days. Five days go by, no sign of my order. I sent them a online chat message to find out what was going on, and they said that one of the items in my order was out of stock, even though the item was listed as being in stock while all this was going on. In the meantime, I'd had no communication to explain what was going on with my order and why it would have been delayed. Not what I would have expected from a company which claims to have award-winning customer service.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We cannot apologise enough for the issues you've faced with your order on this occasion. We can see that your order has been cancelled and refunded for you. Once again we're very sorry that there was an issue on this occasion. Prezzybox.

Posted 6 years ago

“Personalised item was sent out even though image was clearly distorted and unreadable. Had no response regarding my complaint. Disgusting service.”

Helpful Report

Posted 6 years ago

Hi Rachelle, Thank you for your feedback. We contacted you yesterday in response to your feedback. We will re-send the email to an alternative email address. Thank you,

Posted 6 years ago

“I don’t know why I was send this email. I’ve ordered something but the address wasn’t fully printed on the parcel, and the courier took it back. I called and asked for the address to be printed in its entirety and put back on the parcel, and the parcel to be sent again, but I never got any confirmation that that was done. I’ve also received a wrong email, now this one, about reviewing something I didn’t even receive, I don’t know what the status of my parcel is and if I’ll really receive it next week, as promised on the phone. I’m confused and disappointed.”

Helpful Report

Posted 6 years ago

Hello Sandra, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived for you yet. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, - Rachel

Posted 6 years ago

“Beer belts arrived for my secret Santa when I ordered the gold glasses.... Very disappointed and awiaiting a refund”

Helpful Report

Posted 6 years ago

Hello Daniel! Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've contacted you directly to rectify the issue. Speak soon! - Rachel

Posted 6 years ago

“Disappointed. First and last time I'll be using prezziebox. Firstly, prices are way too expensive for what you get. Secondly out of the three items I ordered, one was posted reasonably quickly, one arrived a week later and one hasn't arrived at all. Not to mention the total waste of packaging shipping everything individually.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback! We're really sorry that on this occasion you're unhappy with the service. The items you've ordered come directly from 3 different external partners of ours so they are dispatched from different locations. This is why they're packed and shipped separately and have different delivery dates. We've contacted you directly in order to check everything on your order has arrived now for you. Speak soon! - Rachel

Posted 6 years ago

“Haven’t received it yet!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We can see that your order has arrived now, but we’re really sorry to hear that it took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, - Rachel

Posted 6 years ago

“Considering I do not have my order I find it very poor service”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, - Rachel

Posted 6 years ago

“Still waiting for item to arrive”

Helpful Report

Posted 6 years ago

“Ordered some bespoke socks as a stocking filler, expecting them to be sent under plain packaging as one might expect around Christmas. Instead the packaging was emblazoned with a huge "Socks Smile" sticker. No prizes to my girlfriend if she guessed that present right. Why would you consider this a good idea at Christmas?”

Helpful Report

Posted 6 years ago

Hi Richard, We're really sorry to hear that - That's not good and we're really sorry that your Christmas surprise was ruined. We've passed your feedback onto our external partners regarding their packaging - especially at this time of year. If you'd like to discuss this with us further, please contact us on: csteam@prezzybox.com. Thank you! - Rachel.

Posted 6 years ago

“I don’t no I haven’t received my order yet so I can’t tell you”

Helpful Report

Posted 6 years ago

“Hello, considered I have paid and not received my item yet or even been told when it will be delivered I think it’s not been a good experience sorry”

Helpful Report

Posted 6 years ago

Hi there Andrew, We're so sorry to hear this, and we really appreciate your feedback! We can see that a member of our customer service team was in touch before Christmas to resolve the problem. We understand how frustrating delays are, of course, so we can only apologise for the inconvenience. If you have any other questions at all, please don't hesitate to contact us, and we hope you love the item! We hope you had a fabulous Christmas! Prezzybox

Posted 6 years ago

“I was sent a personalised item which had a picture of 2 people I have never met in my entire life, I was told I would hear something back when I made a complaint and still waiting. Not great.”

Helpful Report

Posted 6 years ago

Hi there Emma, We're so sorry to hear this, and we really appreciate your feedback! We can see that a member of our customer service team was in touch before Christmas and sent a replacement. We understand how frustrating delays are, of course, so we can only apologise for the inconvenience. We hope you had a fabulous Christmas and loved the item! Thank you again for your patience, Prezzybox

Posted 6 years ago

“Box completely torn across top and all down one side. Nothing to inflate it with as advertised. Didn't look new. Most disappointing online purchase I have ever made.”

Helpful Report

Posted 6 years ago

“Very disappointed with your delivery agent. I followed the tracking your delivery and I was told it would be delivered on Saturday 1st December, it wasn't! On Monday 3rd December I phoned Prezzybox.com and was told by the lady that once the package had been delivered to your local delivery agent Hermes Prezzybox had no control over the delivery date! I asked if she could contact them and ask when it would be delivered she said no shge couldn't and suggested that I went onto the Hermes site and put in my tracking number which i did. The Heremes tracking number told me my package would now be with me on Monday 3rd or Tuesday 4th. I stayed in all day Monday and nothing arrived and only on Tuesday morning was i given a time slot of between 2pm and 4pm again i waited and nothing arrived until 5;35pm another day wasted. Not impressed will not be using your site again especially when you have no control over the delivery agent for a day or time slot.”

Helpful Report

Posted 6 years ago

Hi John, Thank you for your feedback. We're incredibly sorry that on this occasion you didn't receive the standard of service we expect. Your order however was placed on a standard delivery service and was due for arrival between the 3rd - 4th December. We can see from your tracking that your order was delivered for you and signed for on the 4th. If you'd like to discuss this further with us, please contact us on: csteam@prezzybox.com. Thank you!

Posted 6 years ago

“I’m still waiting on the other half of my order”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews