Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am utterly disappointed. I found the perfect gift for my partner on your website. Decided to risk purchasing it as I don’t live in the UK, so I had it shipped to a friend who lives in Surrey. It has still not arrived!! Order number 102793232.”

Helpful Report

Posted 6 years ago

Hi there Bianca, We're so sorry to hear this, and we really appreciate your feedback! We can see that a member of our customer service team has been in touch and you received the item. We understand how frustrating delays are, of course, so we can only apologise for the inconvenience. We hope you had a fabulous Christmas! Thank you for your patience Bianca, Prezzybox

Posted 6 years ago

“Order has still not been delivered.”

Helpful Report

Posted 6 years ago

“When I received the email to do a review, I was rather surprised seeing as not only had my things not arrived yet, they’re late and lost by the looks of it. Keep going on to the tracker and finding ‘Delayed - investigating’, how long does it take to investigate?!”

Helpful Report

Posted 6 years ago

“Can't give a opinion when I haven't yet received my order .”

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Posted 6 years ago

Hello Thank you for your feedback. We can see that your items are all coming form different partner companies and are due between the 3rd and the 7th. We hope this helps

Posted 6 years ago

“Can’t comment on order has still not been delivered even though it was same day delivery now nearly a week later will not be rushing back as this order was to be sent abroad and will have to get an alternative if doesn’t turn up today.”

Helpful Report

Posted 6 years ago

Hello Thank you for your review. According to the tracking your order has now been delivered. We hope this helps :)

Posted 6 years ago

“Was quite happy how easy it was to order an item on website + there quick response saying item in stock + delivery date but one day later got email saying item out of stock and no idea when stocks due. Should check accurately if item definitely in stock before taking payment details - saves tine+ frustration on both sides so will think twice before ordering with Prezzy in future ss what they say is not how it is!”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave a review. We are very sorry to hear this. As you can imagine, these items went out of stock so quickly due to the media coverage. Once again, we are very sorry for any inconvenience.

Posted 6 years ago

Hello and thank you for taking the time to leave us a review. We are truly sorry about this and as you can imagine, these went out of stock very quickly due to the media coverage. Once again, apologies for any inconvenience.

Posted 6 years ago

“Still haven’t received my item”

Helpful Report

Posted 6 years ago

Hello and thank you for your review. We can see that one of our colleagues has been in touch with you regarding your order. It was dispatched on the 29th and is due with you tomorrow. Please feel free to contact us, if you have any further queries.

Posted 6 years ago

“Never received my order. Contacted the courier and they said they couldn't find my address yet no-one else has ever had a problem. Dissappointing and never even received my money back. I had bought them for a special birthday and had to explain when nothing arrived. Dissappointing.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear that your order did not arrive and that this is the first we have heard about it. Please contact us at csteam@prezzybox.com and we can get you a refund sorted. Many thanks.

Posted 6 years ago

“I have not received my item. I had an email saying it dispatched on 23rd November buy I still have not got it.”

Helpful Report

Posted 6 years ago

Hello Thank you for your feedback. Sorry to hear your item has not arrived. We have now contacted you directly regarding this. Many thanks.

Posted 6 years ago

“Asking for reviews, items not even delivered yet.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We can see that your order was dispatched on the 26th and is due to arrive between now and the 3rd December. If it does arrive by Monday, please contact us at csteam@prezzybox.com and we can look into this for you. Kind Regards

Posted 6 years ago

“I have already sent an email to you to say the book and pens were a disappointment, in particular the book when you charge £25.95, definitely only worth around £9,95 M Cowie”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We can see you have ordered a book from us but the price you have given doesn't quite match up... Can you please contact us at csteam@prezzybox.com and we will happily discuss this further with you. Many thanks.

Posted 6 years ago

“I’m very disappointed”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are very sorry to hear that you are disappointed and would be happy to discuss this further. Please contact us at csteam@prezzyob.xom. We look forward to your response. Many thanks.

Posted 6 years ago

“I havent recieved my order yet-should i have? I didnt get a reciept from prezzy box just from paypal?!?!? Not helpful as cant actually remember what it was i ordered!!”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We have just resent your confirmation order over to you so we hope this helps. Please contact us if we can help any further :)

Posted 6 years ago

“Total waste of time! Ordered 2 items, 1st item did not work, 2nd item was terrible quality, looked like a factory reject!!! Had to then spend the time phoning to return, driving to post office and then back to square 1!!!! looking for presents!!!”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear that your items were not how they should have been and apologies for the inconvenience.

Posted 6 years ago

“My item didn't look very good, and was very poor in comparison to how it was presented online.”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are really sorry to hear this. If you'd like to send us a picture to csteam@prezzybox.xom, we can look into this further for you. Many thanks.

Posted 6 years ago

“I still haven’t got my parcel even after the email asking for a review”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear your order has not arrived so we have issued a replacement for you to be sent on an express service. It should be with you before Friday. We hope this helps :)

Posted 6 years ago

“I haven’t had any update about my product I bought”

Helpful Report

Posted 6 years ago

Hello George. Thank you for your review. We are sorry to hear your item has not arrived and we have now contacted you directly regarding this. Many thanks

Posted 6 years ago

“Received a faulty item, reported it via a chat with Joe, 3 days later I am still waiting for a solution. I asked for a refund. Surely I can send it back to you and you can refund me, job done! It was bought as a present, I need the money back to buy something else.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear that your item is faulty. We have now issued a refund for you but there is no need to return the item to us. Please dispose as you wish. Apologies for the delay in response. Kind Regards

Posted 6 years ago

“Really disappointed with this purchase. Yes the message style is nice but I have just payed £19.99 for a piece of a4 card with writing on. Can't believe you would actually charge so much for such a cheaply made gift. Disappointing !”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear that you are unhappy with your item and if you would like to discuss this further, please contact us at csteam@prezzybox.com. Kind Regards

Posted 6 years ago

“Ive not received my order, the courier Hermes said they had left it in a safe place, under the FRONT window and surprise surprise it wasn't there when I got home from work grrr”

Helpful Report

Posted 6 years ago

Hello Pamela and thank you for your feedback. We are very sorry to hear this and will get a replacement arranged for you. We have now contacted you directly regarding your order. Many thanks.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews