Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking . They wouldn't let me slightly change my order . I contacted them immediately after I ordered for a small mistake. Never use these again”

Helpful Report

Posted 6 years ago

Hello and thank you for your review! We're really sorry to hear this, we are going to look into this for you. Many thanks

Posted 6 years ago

“Very Poor.. Nothing like l Expected.. One very small part of the photo used. Not worth the money... Customer service very poor!!... Would Not Recommend U!!! Two Rolls of Rubbish Paper for £44!!”

Helpful Report

Posted 6 years ago

“Still waiting for delivery.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and have contacted you directly about this now.

Posted 6 years ago

“I ordered 2 items, one of which never made it. The tracking says delivered but there was nothing I could do. If Prezzybox uses a service where there is a delivery confirmation (such as a signature) then that would be helpful. Otherwise, in my case, I had to run out and look for another gift last minute. Not happy.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and we can see that our customer service been have been in touch regarding it. A replacement can be sent out to you if you wish. No problem. We look forward to your response.

Posted 6 years ago

“DO NOT ORDER FROM THIS WEBSITE! I ordered mine over a week ago and got an email saying they sent it back to the sender and did not give me an explanation as to why and have not heard anything back and have not received my 20 pounds back! Awful website do not recommend! They then sent me an email saying they hope I enjoyed using there website after I never even got my delivery!”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear that you are unhappy with your experience. We can see that we contacted you late last week with regards to your order and are looking into this. Once again, apologies for this and we look forward to your response.

Posted 6 years ago

“Tie clip initials were bent and the font was bad. Especially letter “g” was not even recognisable. Box was good bit the gift was the tie clip. I will buy something else as I feel embarrassed to give that.”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear this and have contacted you directly about this. We look forward to your response. Many thanks.

Posted 6 years ago

“I still havent recieved this item”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. Apologies for this but we can see that your estimated delivery dates are between the 12th and 14th November so rest assured, you item is on its way to you :)

Posted 6 years ago

“Ordered 3 personalised water bottles with 3 different personalisations and 2 bottles came with the same name!!! So DISAPPOINTED as I need to take these as gifts in a couple of days. Hope I get a replacement by Saturday as I am taking them abroad.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this but can see that you have been in contact with our Customer Service team and a replacement is going out today on an express service. We hope this helps.

Posted 6 years ago

“I ordered 2 items on a Thursday and paid extra for it to be delivered the next day but living within the highlands I expected it to be a day later which was fine. But it’s now Tuesday and it’s still not arrived which is very disappointing because it was a birthday gift and is now past the birthday. That extra money for faster delivery was a waste of my money and would arrive the same time as standard delivery. Very disappointing”

Helpful Report

Posted 6 years ago

Hello and thank you taking the time to leave us some feedback. We are really sorry to hear this and we have now been in contact with you regarding your order. We have also refunded your delivery charge for the inconvenience. Many thanks

Posted 6 years ago

“I STILL HAVE NOT RECEIVED MY ORDER!”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear this so have issued a replacement order for you. They will be with you tomorrow. Apologies for any inconvenience.

Posted 6 years ago

“Can’t write s review still waiting for my order??? Getting bit anxious now”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry about this and we can see that we have now issued a replacement order for you that should arrive tomorrow. Apologies for any inconvenience but we hope this helps.

Posted 6 years ago

“Very disappointed with the name inscribed. Looks very smudgey”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear this and now sent you an email so we can get this resolved as soon as possible. Many thanks

Posted 6 years ago

“My product did not look brand new and had finger prints all over it. Not worth the money”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very to hear that you are unhappy with your item. We have now emailed you directly so we can resolve this for you. Many thanks

Posted 6 years ago

“I still have not received my order and it was due to be delivered 4days ago”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear this and have now contacted you directly so we can help you resolve the issue. We look forward to your response.

Posted 6 years ago

“STILL NOT GOT MY PARCEL”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. We are very sorry to hear this and upon further investigation, we can see that we have been trying to track your order for you and have now contacted you directly. We look forward to you reply.

Posted 6 years ago

“First time using the site. What I ordered hasn't arrived and its 3 days late now. Won't be using the site again. So I'm down 10£ and recieved nothing.”

Helpful Report

Posted 6 years ago

Hi Lynden, Thank you for your feedback! We didn't know you hadn't received your parcel, but we've checked your tracking and it looks as though it may be lost. We've messaged you directly as we'd like to check your delivery address and re-send the order for you. Speak soon, Prezzybox.

Posted 6 years ago

“I don't know why you have sent this as I cannot review something I haven't got. Sorry”

Helpful Report

Posted 6 years ago

Hi Susan, Thanks for the feedback! We're sorry - It looks as though we may have sent you a review request a little too early! Your order is due for arrival today, it was dispatched with Royal Mail on the 25th on a standard service. Please let us know if your order doesn't arrive within the next 48 hours and we can look into this for you. Thanks!

Posted 6 years ago

“I find it slightly comical that I’ve been sent a ‘review your experience’ when I haven’t even receieved my parcel yet. Photo attached so you can see how great my bonsai tree looks on my windowsill.”

Helpful Report

Posted 6 years ago

HI Lottie, Oh dear - That's not great. We're so sorry that there was a delay with the delivery of your order on this occasion. We can see that a member of our team has issued a replacement on an express, Saturday delivery for you, so this should have arrived over the weekend. If you have anything you'd like to discuss with us, please let us know. Take care, Prezzybox.

Posted 6 years ago

“I ordered a gift for a friend and I pay extra to be delivered next working day. Unfortunately this didn’t happen, and my friend end up having her birthday present one day later. Even though they refunded the delivery fee ,what’s the point of paying extra for a service that your advertised but no comply?”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 6 years ago

“I have been waiting for my order and apparently Hermes have tried to deliver twice - I have been in all day both days and have had no ‘we missed you’ notes. Due to this I have now missed my nephews birthday which I bought these for.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We've contacted you directly in order to resolve this for you. Speak soon! Prezzybox.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews