Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maybe you should try sending that which the customer has ordered rather than send them pointless emails telling them to review your service for which they are still waiting on. I ordered over a week ago and it still hasn't been sent. Step up yo game”

Helpful Report

Posted 6 years ago

Hi Tim, Thanks for your feedback! Your order is estimated for arrival between Thu, Oct 25th 2018 - Mon, Oct 29th 2018. This was dispatched on the 22nd with Royal Mail fro our external partners. We provide our estimated arrival dates in the checkout before purchase and again in our confirmation emails. Thank you!

Posted 6 years ago

“Item i recieved was very poor quality. Presentation box very poor quality and when i have emailed to complain i have had no reply”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry about this but unfortunately, we cannot find any previous correspondence from yourself. Please let us know the email address you contacted so we can look into this further. We have spoken to our partner company about the box and they are going to issue a replacement for. This will be with you either tomorrow or Friday. Apologies for the inconvenience.

Posted 6 years ago

“1. You ask me to review your website the day after I place an order. 2 weeks later I am still waiting for that order and I have no expected delivery date. Had I known of this long delay, I would have placed my order elsewhere. Unimpressed.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear that you received your review email too soon. We have spoken to our partner company who produce your item and there was a delay with your order at their warehouse but was dispatched on the 19th on a standard Royal Mail service so should be with you by the end of the week. In the meantime, we will refund your delivery charge for the inconvenience.

Posted 6 years ago

“Received late - very disappointing”

Helpful Report

Posted 6 years ago

Hello! Thanks for the feedback. We can see that your last estimated arrival date for your order is today! We're very pleased that your order arrived before this date. If we can do anything else to assist, please let us know. Thanks, Prezzybox.

Posted 6 years ago

“Absolutely awful. Paid for next day delivery. Came 4 days later. Emailed to ask for parcel tracking. No response.”

Helpful Report

Posted 6 years ago

Hello! Thank you for your feedback - once again we apologise that your order was delayed on this occasion. We emailed you back on the 19th (the same day you emailed us) to let you know we'd sent a replacement order and refunded your delivery charge as an apology. Please check your spam folder for our reply! Thanks, Prezzybox.

Posted 6 years ago

“Order has not arrived four days after estimated delivery, tracking says it has been with courier for three days!”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

“Very very disappointed and over priced for only five biscuits and tasted nothing like shortbread.”

Helpful Report

Posted 6 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. Sadly as per our terms and conditions, we can’t accept any foodstuffs back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 6 years ago

“Etching was sub-standard and the text was so small you can't even read it. Looks nothing like the picture.”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback for your item. We are very sorry to hear this. We can see that you have previously been in contact with us about this and we have refunded you the full amount. We are very sorry for any inconvenience this has caused you.

Posted 6 years ago

“Been asked for feedback before my order has arrived. Obviously I'm not going to give a review. Hope my order arrives soon!”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Haven't received it in time, was meant to get it and send it out for my friend days ago. Will have to send out something else instead, either way, the gift will already be late for her birthday.”

Helpful Report

Posted 6 years ago

“It is badly scratched”

Helpful Report

Posted 6 years ago

Hi Nicola, Thanks for your feedback. Again, we're very sorry that your order was scratched. We can see a replacement has been issued for you and delivered now. Hope this helps,

Posted 6 years ago

“Delivered a day later than promised”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,

Posted 6 years ago

“I have used prezzybox for years. However, I recently placed an order and paid extra for Saturday delivery as this is when someone would be at my address. This was completely ignored. I contacted prezzybox to ask for a refund for the postage, since I did not get the service I requested and paid for, and received no response. I understand mistakes are made but to have no response to my request for a refund is unacceptable. Will not buy from here again.”

Helpful Report

Posted 6 years ago

Hi Sarah, Thank you for your feedback. We're so sorry to hear that your order wasn't dispatched on a Saturday delivery service on this occasion. Please rest assured that we are looking into this with our warehouse. We've replied to your email and fully refunded your delivery charge as an apology, which should show in your account soon. Again, we're very sorry for the inconvenience caused on this occasion.

Posted 6 years ago

“havent recieved the item yet”

Helpful Report

Posted 6 years ago

Hi Rachel, Looks like we've been a little hasty with our review request! Your order is due for arrival between 16th - 19th Oct and is on the way with Royal Mail. Hope this helps!

Posted 6 years ago

“I have not received my order yet or an email to tell me it's been dispatched but hoping it arrives soon”

Helpful Report

Posted 6 years ago

Hi Fiona, Thanks for the feedback! Your order is estimated between 10th - 15th Oct, so this should be with you today via Royal Mail and was dispatched directly from our external partners. Hope this helps!

Posted 6 years ago

“My presents didn’t arrive at the same time.”

Helpful Report

Posted 6 years ago

Hello! Thanks for the feedback. The items you've ordered are sent from separate locations and aren't guaranteed to arrive on the same date. All dispatch and delivery estimates are shown in the checkout before purchase and again in our confirmation emails. Hope this helps!

Posted 6 years ago

“Paid for next day delivery and never shown up why offer a service which cost more money then not honour the agreement. First and last time I ever use you.”

Helpful Report

Posted 6 years ago

Hi Alexandra, Thank you very much for your feedback. We're terribly sorry to hear that your order didn't arrive next day for you. It's really important to us that orders arrive on time, so we're very sorry that we let you down on this occasion. We've actioned a refund for the extra you've paid for express and can see your order has now been delivered. Thank you, Prezzybox.

Posted 6 years ago

“I purchased a personalised bauble and although the bauble itself is OK the engraving is barely visible so I may as well just buy a bauble”

Helpful Report

Posted 6 years ago

Hello Lesley, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Stil waiting for my delivery which was supposed to arrive on the 24 ...wont b shopping ever again”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We have been looking into this for you and it seems you item was lost in transit. We have now issued a replacement for you. We hope this helps :)

Posted 6 years ago

“i did not receive my parcel,,i emailed but still not been sent a replacement ,would not use this company again”

Helpful Report

Posted 6 years ago

Hello, Thanks for the feedback! We're sorry to hear you haven't had a great experience shopping with us. We can see that a member of our team has assured you that your replacement order is on the way and will be with you shortly. We've refunded your delivery as an apology for the delay. Hope this helps! Prezzybox.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews