Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order yet which was meant to be delivered 12-16th July, my bank account has been debited and then I get an email to say the order has been delayed until 30th July. So, unfortunately I cannot score any different. I will not use prezzybox again.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry about the delay in your item but if you would like us to refund you and cancel your order instead, please email us at csteam@prezzybox.com.

Posted 7 years ago

“This site sucks, poor communication cancelling orders and not letting me know.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry that none of these orders could be fulfilled due to the technical error but all customers received an email explaining and full refunds were issued promptly. Apologies for any inconvenience.

Posted 7 years ago

“Ordered something for my God Daughter and son’s birthday. Paid for it. Received a confirmation email. Then received an email stating the items are out of stock and won’t get them TIL week beginning 30th July. Disappointed. On this experience only 1 ⭐️.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. As you can imagine, the demand for these items was very high and we quickly went out of stock. We can only apologise for the inconvenience but we were able to quickly contact customers to let them know. Many thanks

Posted 7 years ago

“Absolutely awful! Had my order cancelled and was not informed until I rang up and asked about where it was. Even then they didn't give me an explanation just confirmed it was cancelled. Very unreliable.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. Unfortunately, there was a technical error and none of these items were free so therefore, could not be fulfilled. We apologise for any inconvenience caused.

Posted 7 years ago

“The offer was not valid so gave me refund and offered a small discount which was not worth bothering with”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. Please accept our apologies but we could not honour any of these orders due to the technical error. Once again ,we apologie for any inconvenience.

Posted 7 years ago

“I placed an order which waa not honored i was very upset due to using the product for my wedding”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry for the inconvenience caused but we could not fulfill any of these orders due to the technical error. We did email a voucher to our customers as an apology

Posted 7 years ago

“Not to sure why your asking me to review my experience when you cancelled my order!!”

Helpful Report

Posted 7 years ago

Hello. Please accept our apologies. Unfortuantely, due to a technical issue we could not fulfill any orders related to these items. Once again please accept our apologies. Many Thanks

Posted 7 years ago

“Cancelled order”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry we had to cancel your order. There was a technical error and we could not process these orders. Many thanks for your understanding.

Posted 7 years ago

“No email and no item”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry we had to cancel your order. There was a technical error and these orders could not be processed. you should have received an email explaining this so sorry to hear you didn't. We can see a refund has been processed for you though. Many thanks.

Posted 7 years ago

“Dad written on gift box instead of mum was a birthday gift so not pleased at all”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry to hear this. If you would like to contact us at csteam@prezzybox.com, we will get a replacement sorted. Many thanks.

Posted 7 years ago

“Still waiting for my goods which were needed for today!! My gifts have not arrived - so my daughter is devastated. I cant track and when I questioned earlier in the week I was told they would arrive on Wednesday. Not happy at all.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are very sorry to hear your items did not arrive. We can see there was a problem win the production stage and that a full refund has been issued to you. Once again, sorry for the inconvenience.

Posted 7 years ago

“Delivery said by 10th now 11th, had no email confirming delivery. Was a present for birthday today, disappointed.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We can see that you received your item on the 11th and we issued a next day replacement due to the damage in transit. We hope this was to your satisfaction.

Posted 7 years ago

“It was bought as a present but didn’t arrive on scheduled day so was a waste of money. Won’t be buying from prezzybox again”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We're sorry to hear your order did not arrive on time. On rare occasions, some orders may arrive after the estimated delivery date. If you would like a refund on the item please contact us csteam@prezzybox.com

Posted 7 years ago

“Received my order and was a present for my partner. The text on the cup was really wonkey and ruined this cute present ☹️ Was very upset”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are really sorry to hear that the text was wonky, this should not be the case. If you can send a photo of the item to our Customer Service team at csteam@prezzybox.com then they will arrange for a replacement for you. Once again we apologise for the problem.

Posted 7 years ago

“Still waiting for my parcel. Nothing received yet three days after it was supposed to have been delivered . No notification in the letter box either for trying to deliver it ..... Speechless”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We can see that our Customer Service Team have issued a replacement since. We hope that you have now received this but please do not hesitate to contact us if not.

Posted 7 years ago

“Hi sorry I’ve been asked to write a review but I haven’t received my order yet?”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We hope that you have now received your order but if not then please contact our Customer Service Team through the contact us page on our website and they will look into this further for you.

Posted 7 years ago

“I know it’s the not the fault of prezzy box itself but the fault of hermes. I ordered my item on the 14-06-2018 and was supposed to be delivered the next day, and today 29-06-2018 I still haven’t received my item. The couriers keep saying there is no access to the building when they clearly are not even trying to get in. I have been waiting in all day, every day for a parcel that isn’t going to come. Prezzy box please change your courier.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are looking into this for you and will get back to you as soon as possible.

Posted 7 years ago

“The item was of poor quality more plastic than wood. The online description and product photo were very misleading. I would think twice about purchasing from prezzybox in the future.”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. Sorry to hear you are not happy with your item. Would you like to contact us for a replacement or refund? csteam@prezzybox.com

Posted 7 years ago

“Did not get the item I brought out of stock but did not say at the time of purchase email a day later”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. On rare occasions, there is a discrepancy with stock and we do our best to inform customers as soon as possible. We're very sorry this affected your order. Many Thanks

Posted 7 years ago

“Gift couldn’t have been further apart from what was ordered. Numbers upside down and everything”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We're sorry to hear your product wasn't to your satisfaction. We will contact you directly to discuss this and offer a replacement. Many Thanks

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews