Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

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Prezzybox 1 star review on 26th July 2025

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Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a personalised gift for a friends birthday. Even though I knew I had ordered too late to arrive on time, it would have only been a couple of days late. I waited and waited for the delivery confirmation email that was supposed to come after dispatch, though to no avail. Eventually I found the present had been delivered by texting the recipient themselves, risking the element of surprise, as they knew nothing of the gift. Unfortunately all information on my order was difficult to obtain. Even logging onto Prezzybox did not link my account to the order for status updates. I do realise that it was a third party delivering the personalised gift, however in this day and age, communication is paramount.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that you have been disappointed with the service you have received. We do send out a dispatch email and we can only apologise if you did not receive this. Once again we apologise that you did not receive the communication you expected.

Posted 7 years ago

“They wouldn’t refund me for something because it was ‘engraved’ by engraved they mean it was the writing I wanted put on with a sticker! Bad customer service”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that you experienced a problem with your order. Under normal circumstances we do not offer a refund on personalised items, however, I can see that your case was an exception and we apologise it was not treated as such. We have issued a refund today for the item you wished to cancel. If you have any questions then please do not hesitate to contact us.

Posted 7 years ago

“I ordered 2 personalised glasses and a tea towel from here. I got the order confirmation and despatch email that said the personalised items were being delivered from a partner company but the tea towel from them. The glasses from the other company came in time and are brilliant, the tea towel from prezzybox.com never came, I emailed and never received a response. I checked my bank and the refund had been sent with no communication. No care for customer service or customer satisfaction, do not use this company unless the order is coming from a partner company!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can see that we did run out of stock of the Tea Towel you ordered. The last one we had in stock was damaged. We did email you on the 25th May to let you know that we wasn't able to send this to you and a refund had been issued. Please accept our apologies if you did not receive this email.

Posted 7 years ago

“Order never arrived. No response from the site.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We're sorry to hear your parcel didn't arrive. Please contact us at csteam@prezzybox.com and we can investigate this for you.

Posted 7 years ago

“Ordered next day delivery to suprise my wife but came 2 days late. Highly unlikely ill use again”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are extremely sorry that your order did not arrive in the time frame you expected. We are investigating the problem to ensure that this does not happen again. In the meantime we have issued a refund for the next day delivery charge. Once again please accept our apologies.

Posted 7 years ago

“This is the only score I can give as the item has not arrived yet!”

Helpful Report

Posted 7 years ago

“The present arrived late and the package made it clear that it was a present inside”

Helpful Report

Posted 7 years ago

“When you pay over £40 for a lollipop and it never arrives and you never even get a response!!!!”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We do apologise for the lack of response. Our customers are important to us and if you would like to contact us again at csteam@prezzybox.com, we can look into the whereabouts of your order.

Posted 7 years ago

“Item still not arrived....”

Helpful Report

Posted 7 years ago

“Disappointed! I ordered a 21st birthday present on the 11th (may) for a birthday the following Saturday 19th (May) and my parcel only arrived yesterday (21st May) even though when I ordered my gifts the email stated they would be arriving on the 14th (birthday card) and the engraved glass on the 17th! Won’t be using this service again,”

Helpful Report

Posted 7 years ago

Thank you for your message. We are sorry to hear that your parcel was delivered late. We cannot apologise enough. We will investigate this for you and get back to you directly. Once again please accept our apologies for any delay

Posted 7 years ago

“Bought for our godsons 21st..quality of item very poor..when it came it was dented & wouldn’t close that’s how tinny it was I just pushed it out..I would have returned it only it was personalised...would not recommend it. The only good thing was quick delivery.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are extremely sorry to hear that your item arrived dented. We would be happy to replace this for you. If you would like us to do this then please let us know at csteam@prezzybox.com Once again please accept our apologies.

Posted 7 years ago

“It has been over a week and i still havent received my product”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We can see that you have contacted us directly and one of our Customer Advisers is currently looking into this for you. However, if you do need any further help then please do not hesitate to contact us.

Posted 7 years ago

“Item not yet recieved”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have not received your item. We will contact you directly and look into this further for you. Once again please accept our apologies.

Posted 7 years ago

“Item still not arrived and no contact yet”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can see that we have arranged for a replacement item to be dispatched to you. We hope that this has now arrived. However, if you have any queries please contact us at csteam@prezzybox.com

Posted 7 years ago

“I haven't received my order, and on calling customer service was told I'd have to wait and see whether it turned up. Only to get an email this morning asking me to review my experience!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you experienced a delay with your delivery. We do ask people to wait a few days after the expected delivery time before we can consider an item lost in transit. However, we are always more than happy to replace items that are lost in transit. We hope that you have now received your item but if this is not the case then please contact us at csteam@prezzybox.com

Posted 7 years ago

“STILL HAVEN'T RECEIVED ANYTHING!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your item was lost in transit. We can see that you have now been refunded in full for this and once again we apologise for any problem this has caused.

Posted 7 years ago

“Over a week later and I still have not received an email to say my item has been dispatched so that I can track the order. I have not received the order at all and now received this email asking how the service was which worries me as I guess I should have received my order but it has not come!”

Helpful Report

Posted 7 years ago

Thank you for your message. We are sorry to hear that you have experienced a delay with your item. If you have still not received your order please contact us at csteam@prezzybox.com and we will look into this further for you.

Posted 7 years ago

“Paid extra for Saturday delivery but item wasn't posted until the following Tuesday. Ruined a surprise for a friend. Finally got a refund but very difficult to get a response from customer service. Will not use again”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We have checked through correspondence and it would appear that we have responded within 24 hours each time and would like to apologise for any confusion experienced with your first email, we think part of the problem was that we initially misunderstood your first request and we cannot apologise enough.

Posted 7 years ago

“Cannot review as item not received yet”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have experienced a delay with your item. We hope that you have now received this. However, if this is not the case then please contact us at csteam@prezzybox.com and we will look into this further for you.

Posted 7 years ago

“Card and picture frame ordered on Wednesday and did not get to destination until the Tuesday (after bank holiday Monday) the dates initially given said that the card would get there on time and was dispatched separately from the frame. Due to this I missed the anniversary date! I’ll go back to moonpig next time!”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews