Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not receive what we order how can I review?”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We're sorry you haven't received your item. As we weren't aware of this, we will contact you directly to offer a replacement. Many Thanks

Posted 7 years ago

“Never shipped my order and never replied to emails.”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We do all we can to reply to the many emails we receive. We can see that the email you sent on Saturday was replied to this morning. Please contact us so we can help you with your order Many thanks

Posted 7 years ago

“Advertised as a Father’s Day gift, once ordered it said it would arrive Monday and then hZd notification it had dispatched and would arrive Monday to Thursday and Thursday is here and nothing yet! Unlikely to use you again.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your item has taken a long time to be delivered. It was dispatched within 24 hours of the order being placed and this should not have taken so long to be delivered. We hope that you now have your item but if not then please do not hesitate to contact us. Kind regards

Posted 7 years ago

“Upon receiving my package it was damaged and the poster was dented. As it was purchased for Fathers Day i was unable to provide this as a gift. The description suggested that the package should be "toblerone" shaped. It was flat when received by me. This was my first purchase from Prezzybox and likely to be the last.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your item arrived damaged. We can arrange for a replacement or a refund. If you let us know at csteam@prezzybox.com how you would like to proceed we can arrange this for you. Once again please accept our sincere apologies.

Posted 7 years ago

“My order was submitted at 12:30, with next day delivery. I called 2 days later to ask what is wrong, they told me they would get back to me. It's been a week now and I still haven't received my item and they haven't called me. Avoid ordering”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our apologies that you have not received your item. We have looked into this for you and it would appear to be lost in transit. We have contacted you directly to see how you would like to proceed and once again please accept our sincere apologies.

Posted 7 years ago

“Didn’t deliver on time and I needed something I ordered for my best mates stag do! 🙁”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are really sorry that your item did not arrive on time. We have contacted you directly to see if you would like a refund or a replacement. Once again please accept our apologies.

Posted 7 years ago

“The cake was atrocious. Very small to begin with, and so hard, my daughter couldn’t even eat it! Went in the bin after few days! Shouldn’t be sold. Waste of money”

Helpful Report

Posted 7 years ago

Thank you for your email. We are sorry to hear that you have been disappointed with your item. We would like to reassure you that this is a popular item and we have not received a previous complaint of this nature. With this in mind please let us know if you would like a replacement or a refund for this item at csteam@prezzybox.com Once again please accept our apologies for any disappointment.

Posted 7 years ago

“I had ordered something that was for Father’s Day. It told me that it would be delivered between Wednesday 13th June to Friday 15th June and today I still don’t have it. I try and go and track it but it keeps saying failure so I don’t know what to do. I would like to know where my parcel is and why it has taken this long.”

Helpful Report

Posted 7 years ago

Thank you for your message. Your order has been processed and dispatched on the 13th June. We have contacted you directly so that we can look into this further for you.

Posted 7 years ago

“My order was due to arrive latest 4 Jun. It has still not arrived and was for my mum's 60th birthday. I have emailed to find out when it will arrive and still have no reply. But you have my money....”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our apologies that you have not received your item. Our Customer Service team are looking into this for you and they will get back to you directly. Once again please accept our apologies for any problem you have experienced.

Posted 7 years ago

“I was disappointed with the transfer printing on the lighter but didn’t have time to return it before Father’s Day .”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have experienced a problem with the item you have received. We would certainly like to rectify this for you. Would you be able to send a photograph to csteam@prezzybox.com and we can then arrange a replacement for you? Once again please accept our apologies.

Posted 7 years ago

“Poor Quality product. Inside of logger was all rusty & looks used.”

Helpful Report

Posted 7 years ago

Thank you for your email. We are sorry to hear that your item is not up to standard. Would you be able to send a photograph to csteam@prezzybox.com so that we can discuss with the quality control team and we will send you a replacement lighter? Once again please accept our apologies.

Posted 7 years ago

“Not good at all wrong name on bottle present my daughter I email you to correct it but you did not I en touch with Prezzybox . and they would put it Wright I’m waiting Name should be Jo BOLDING”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that your received your order incorrectly. We did update the name as requested and your replacement bottle has been issued. This should be with you in the next few days. Please do not hesitate to contact us if you have any questions.

Posted 7 years ago

“I ordered a number of things, one of which was a personalised ear bud holder. The web site clearly says (and still says) dispatched within 5-7 days. Yet the order acknowledgment says estimated dispatch is between 10 and 13 days, after the order. Nearly twice the time shown on the website. If I'd have known that at time of order, I wouldn't have bothered ordering it and would have bought it from somewhere who is more truthful in their delivery times.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry if there is any confusion regarding the delivery times. The days estimated on the web page are a dispatch time, not delivery time and this should be reflected in the shopping cart and confirmation email. Would you be able to forward your email that showed 10-13 days to my email sharon.hall@prezzybox.com and I will look into this further for you?

Posted 7 years ago

“My delivery hasn’t arrived as per the schedule”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We hope that you have now received your order but if not then please do not hesitate to contact us at csteam@prezzybox.com

Posted 7 years ago

“Placed order on the 4th June, a gift for father’s day. Chased the order on the 14th by phone and email, as still had no dispatch information, no response by either, even though the office open hours where 5.30 and this was 11.53 am I rang. No answer. Disgraceful! I expect a full refund and will never shop with these again.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that you feel you have not received a satisfactory service. Our records do show that we did pick up your email and spoke to you on the 14th June with confirmation of dispatch date. We can also see that you have now been fully refunded. However, if you have an queries then please do not hesitate to contact our customer service team.

Posted 7 years ago

“Half order delivered late and the other half delivered very late. Customer service response totally unhelpful.”

Helpful Report

Posted 7 years ago

Thank you for your feedback We are sorry that you have experienced a problem, we hope that you have now received your item but if this is not the case then please contact our Customer Service Team who will be able to help

Posted 7 years ago

“Present was for someone's birthday but it was late arriving”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We're sorry to hear the parcel was late. Our standard delivery dates are only estimates and only on rare occasions, are they late. Once again, please accept our apologies but we hope they enjoyed their present.

Posted 7 years ago

“very disappointed, my son put the artist and name of the song and I received it blank. Also looks nothing like the picture. So for us it was a complete waste of money”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We're sorry to hear this. If you would like to contact us at csteam@prezzybox.com, we will happily replace the item for you.

Posted 7 years ago

“Still don’t have my item I ordered.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We're sorry to hear this. If you would like to contact us at csteam@prezzybox.com, we will happily look into this for you or offer a refund.

Posted 7 years ago

“Goods not received.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We're really sorry to hear your order did not arrive. We can see a replacement was sent to you. Sorry for any inconvenience.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews