Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So dissatisfied with the item I ordered, the personalised engraving so small I couldn't read it. Was able to read engraving on your website but when I received this item, which was meant for a present, I couldn't believe how poor it all was.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you are unhappy with your purchase. The image on our website is for representation so that you can see how the personalisation will look. We will speak to our product photography department to see if this can be altered. Thank you once again for your feedback.

Posted 7 years ago

“I haven't received the item! It was ordered for a birthday present and the birthday has been and gone! Not happy.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that there was a delay with your delivery. Would you be able to let us know at csteam@prezzybox.com if you have still not received your parcel and we can look into this for you?

Posted 7 years ago

“I paid for next day delivery and the order took 3 days to arrive. One of the items which arrived (unicorn plasters pack of 15 plus free gift) contained one plaster ?”

Helpful Report

Posted 7 years ago

Thank you for your message. We are sorry that you have experienced a problem with your delivery. We can see that you have contacted us about this and it has been rectified. Unfortunately, we was not aware of the situation with your Unicorn Plasters and we have now arranged for a replacement to be sent to you.

Posted 7 years ago

“Brought 2 colour changing nail colours only they dont chage colour”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your item did not change colour. Please be assured that this is the first complaint regarding this product we have received. As a gesture of goodwill we have issued a full refund for this item today.

Posted 7 years ago

“Ordered voucher 30 April for anniversary present expecting it within one day. Still waiting 8 May!,,,, received a snotty email saying it takes 24 hours... joke. Very disappointed”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have experienced a problem with your order. We hope that you have now received your voucher but if not then please contact us on csteam@prezzybox.com

Posted 7 years ago

“Still haven't received the product”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We have contacted you directly to organise a refund or replacement for this item.

Posted 7 years ago

“The mug looks like something from the £1 shop. Terrible!”

Helpful Report

Posted 7 years ago

We are sorry to hear that you did not like the mug. We have not received a complaint about this item in the past and we can only apologise that it was not to your taste.

Posted 7 years ago

“Yes not recieved my goods yet was due on the 1st but now the 6th and still not here”

Helpful Report

Posted 7 years ago

“It’s not turned up yet, can you check where it is please”

Helpful Report

Posted 7 years ago

“Placed an order a week ago and still not received”

Helpful Report

Posted 7 years ago

“My order still has not been delivered. I am just hoping it has gone to the right place.”

Helpful Report

Posted 7 years ago

“My parcel hasn't been delivered what so ever have call up for got to wait a few days 😤”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Your particular order is estimated to be delivered up until the 4th May.

Posted 7 years ago

“Ordered 6 ceramic money boxes, wasn’t packed properly so all broke when delivered, but refund was quick”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We sincerely apologise that your order was not packed appropriately and this issued was raised with our warehouse.

Posted 7 years ago

“My order has not arrived”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I can see that your query has been looked into by our Customer Service Team and they have responded to you directly.

Posted 7 years ago

“I placed my order on 22 April, was e-mailed to say my order would be with me by the 24 to the 26th. I have still revived my order...which I'm disguted by as this was a gift for mum for hospital. I've still no order but I'm expected to leave a review.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please let us know if you have still not received your item at csteam@prezzybox.com and we will look into this for you.

Posted 7 years ago

“Still not received my delivery 10 days phoned royal mail and yourselves but cannot do anything for another 4 days this was a birthday gift which will not be here”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that there was a deyal with your order. Would you be able to let us know if you have not received your item and we can look into this further for you? Please contact us at csteam@prezzybox.com.

Posted 7 years ago

“I was advised a delivery date and the item did not come.”

Helpful Report

Posted 7 years ago

“I haven’t received my package! It was due last week, I followed the tracking link and it said tracking unavailable beyond the point of dispatch. So I know it was dispatched but then it never made it to me :( It was a birthday present for my girlfriend and now it’s late”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We are sorry if there has been a delay with your order. If you have still not received your item please can you contact our Customer Service Team on csteam@prezzybox.com and we can look into this for you. Once again we are sorry for any problem you have experienced.

Posted 7 years ago

“I was told 1-3 days delivery. It is now over 8 days and both presents have still not arrived. Two birthdays missed!!!!! Bloody terrible.”

Helpful Report

Posted 7 years ago

“You asking me to write a review for an item I've yet to receive although according to your tracking it should already have been delivered 🤔”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews