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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Anonymous
Verified Buyer
“Item looked cheap and plastic”
Helpful Report
Posted 7 years ago
Barry Assheton
Verified Buyer
“Present arrived at a first and gift card much late so the recipient did not know who the gift was from, expectation was that the package would of been joined up. Would not use this company again.”
Helpful Report
Posted 7 years ago
Michael Falber
Verified Buyer
“Everything. Still haven't received the e-gift after 11days!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“i ordered my order a week and a half ago and it still hasn’t turned up”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback. We're so sorry to hear that your order hasn't arrived. We've tracked your order for you and it looks as though it may be lost in transit. We've emailed you directly to offer a replacement or a refund. Thank you, Prezzybox.
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered product for a gift. Ordered with delivery date given, did not arrive when said and therefore not able to give as a gift. Very disappointed.”
Helpful Report
Posted 7 years ago
Robert Burton
Verified Buyer
“Never arrived”
Helpful Report
Posted 7 years ago
Lucy Webster
Verified Buyer
“I’ve not yet recieved my order”
Helpful Report
Posted 7 years ago
Robert Hesketh
Verified Buyer
“Still waiting for delivery its now past her birthday”
Helpful Report
Posted 7 years ago
Kelly Gordon
Verified Buyer
“Daughter got discount on this site via McDonald’s code. Purchased cube fidget item. Still never received. Appalling service... daughter needed a new one as hers had broken and would help her with anxiety and stress as advised by counsellor. To still not have received this is shocking. Very disappointed and will not use this company again”
Helpful Report
Posted 7 years ago
Elle-Mae Charlesworth
Verified Buyer
“I have not received my parcel after saying that it was dispatched last Friday. I haven’t had any information on what is going on and I would like a refund if this parcel does not arrive soon.”
Helpful Report
Posted 7 years ago
Kelsey Smith
Verified Buyer
“Product came damaged. Won't be using prezzy box again.”
Helpful Report
Posted 7 years ago
Hi Kelsey, Thank you for your feedback. We're so sorry to hear that your order arrived damaged. We'd like to put this right for you, so we've emailed you to offer a replacement. All the best, Prezzybox.
Posted 7 years ago
Shawn Scott
Verified Buyer
“I ordered some stuff on the 26th it was dispatched on the 26 and it should of been here between the 27th-29th. It is now the 3rd and I am still waiting for the items I ordered which was a birthday present”
Helpful Report
Posted 7 years ago
Jack Taylor
Verified Buyer
“Still waiting for delivery”
Helpful Report
Posted 7 years ago
Colin Bradford
Verified Buyer
“still waiting for delivery a bit concerned it may never arrive.”
Helpful Report
Posted 7 years ago
Kiyo Dante
Verified Buyer
“I did never receive my item”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The power bank you’ve sent doesn’t work I’ve email you and waiting for a reply”
Helpful Report
Posted 7 years ago
Sally Micallef
Verified Buyer
“Still haven’t had parcel delivered”
Helpful Report
Posted 7 years ago
Ced Renison
Verified Buyer
“Item never arrived. it was to be a birthday present. Yet to claim my money back.”
Helpful Report
Posted 7 years ago
Irene Powell
Verified Buyer
“I have not received this order yet so can't give at a rating till I do”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered personalised golf balls. They arrived without a box? They also arrived a week late so I am very unhappy and I won't be using your website again.”
Helpful Report
Posted 7 years ago
Thank you for your email. We are sorry to hear that you have been disappointed with your order. We have taken a look into the dispatch of your order and it was dispatched on the 15th March, 2 days after the order was placed. We cannot apologise enough if this did not arrive in the expected time but according to the confirmation email the estimated arrival date was the 21st March. We do offer an express service on some of our personalised items and we hope that you will be happy to order from us again. Once again we apologise that you have been disappointed.
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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