Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great and within the timescale you said. The box it came in was scuffed, and the wooden presentation box had a chunk out of it. The compass looks scuffed and the compass pointer appears much looser than it should be. This is a gift for a colleague who is retiring and I am wondering whether to start again as the gift doesn't look as good as I expected it to.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are extremely sorry that you have experienced problems with your item. If you send a photograph to csteam@prezzybox.com we can arrange for a replacement or a refund for this item. Once again please accept our apologies.

Posted 7 years ago

“My first impression withh prezziebox has turned out to be a complete disaster. Would never recommend this to a friend or family mrmber”

Helpful Report

Posted 7 years ago

Thank you for your email. We are sorry that you have been disappointed with Prezzybox. However, looking at your order it was the items you have purchased that you have been unhappy with and Prezzybox have offered an immediate refund or replacement. We hope that you have not been disappointed with this part of our service, please contact us at csteam@prezzybox.com if you feel your query has not been completed satisfactorily.

Posted 7 years ago

“Very poor service from Prezzybox and poor service from the delivery company.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We cannot apologise enough that you have experienced a problem with the delivery company. We can see that this has now been rectified and we hope that you have received your item. Please contact us through the contact us form on the website if this is not the case. Once again we apologise for any problem you have experienced.

Posted 7 years ago

“I ordered something as a gift and I still have never received it I ordered it is January and it's now March. I have had nothing from them to explain why my order never appeared.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are extremely sorry that you did not receive your item. Unfortunately, we was not aware of this until you notified us this week. We have issued a refund and once again please accept our apologies.

Posted 7 years ago

“Ordered so ready for mothersday and days later. The 'new' delivery company's fault and when I called got told that there is no way to check... Find that hard to believe. Product itself as expected but customer service NO good and information on website misleading. Tip: Deliver what's promised and mistakes will be made but how you fix them will determine long-term future success!”

Helpful Report

Posted 7 years ago

“Ordered on 11/03/18 and have still not received item.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry that you have experienced a problem with your delivery. We can see that a member of our team is investigating this for you and if you have any questions in the meantime please do not hesitate to contact us through our contact form on the website. Once again please accept our apologies for any delay you have experienced.

Posted 7 years ago

“I still haven't received my order which I purchased on the 9 March (10 days ago). I also have not had an explanation from your team despite making a complaint 4 times. Pretty much the worst service I have ever experienced and if I do not have a reply from your team within the next 24 hours I will be requesting the full amount I spent to be returned as frankly this has been a shambles. Thank you for ruining my friend's birthday.”

Helpful Report

Posted 7 years ago

“The order was fine when it finally arrived. However it did not arrive in the estimated delivery dates, which is understandable due to weather, but when I contacted Prezzybox asking for an update I was met with no response. I am still waiting for someone to reply to my email. Its pretty poor form to be asking for a review when not a single person from your team has got back to me re my delivery question. 24-48 hours respond time? We're onto day 7 of silence. Products are fab, customer service is the worst.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We cannot apologise enough that you have not received a response. This is not acceptable and would like to reassure you that this is a rare occurrence. Once again please accept our apologies.

Posted 7 years ago

“When placing order for mothers day I was told it would be deliver 1 - 3 days which would have made it a Tuesday. Order should have been delivered on Wednesday 14th March and still no order. It was t get delivered to my mother in law and now she hasn't received it and away on holiday for 2 weeks. Was no point in ordering it and I won't be using this service again.!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We cannot apologise enough that you have experienced a problem. Would you be able to let us know through the contact form on our website if your item has now been received or if you would like a replacement or a refund? Once again we cannot apologise enough.

Posted 7 years ago

“The delivery times I was given were wrong it arrived 2 days after the stated times and was late for the birthday it was ordered for”

Helpful Report

Posted 7 years ago

“My mothers days book I ordered arrived five days late. Not impressed at all ! I wont be ordering anything form this site again”

Helpful Report

Posted 7 years ago

“I e-mailed you to cancel as person in question passed away but I had no response back”

Helpful Report

Posted 7 years ago

“Paid for next day delivery wasn't despatched until days later. Late Mother's Day gift didn't go down very well!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our apologies that you did not receive your item in time. We cannot apologise enough for this problem.

Posted 7 years ago

“Still not received my order”

Helpful Report

Posted 7 years ago

“Ordered goods on Wednesday 7th March 2018, requested and paid for a special next day delivery. Send further email Saturday 10th March to find that you only open Monday to Friday. The present was for my children to give to their mother on Mothers day. Order finally arived Tuesday 13th March. really unhappy with this service.”

Helpful Report

Posted 7 years ago

“Ordered gifts and card for mothers day within delivery estimates, and both arrived late, very disappointed.”

Helpful Report

Posted 7 years ago

“The item took far to long to arrive! Was ordered on the 7th and didn't get delivered until the 15th. I ordered the balloon teddy holding flowers . Two were sent and are way smaller than the 12 inch × 14 inch. Don't understand why I got two either”

Helpful Report

Posted 7 years ago

“Replied to my first email but not to my other two.. missed an item of my order and not telling me when the refund will be in my account!”

Helpful Report

Posted 7 years ago

“Delivery estimated between 13-15 March .....today 15th unfortunately my daughter's mothers day present is very late !”

Helpful Report

Posted 7 years ago

“Ordered a present and paid £5.99 to ensure it arrived before Mother's Day. It hasn't arrived at all and I haven't even been sent an email explaining where my package is or why it didn't arrive on time.”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews