Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was lost in transit and I was not informed it wasn’t until I rung up to check the location of my order they told me, but a full refund was offered.”

Helpful Report

Posted 7 years ago

“I ordered a mother's Day gift last week said would come Tuesday or Wednesday it's now Saturday ,sent email Friday still not heard from them ,what shall I do now my son is gutted ,,,”

Helpful Report

Posted 7 years ago

“Ordered a massage cushion. It didn't work. No return label , email bounced back. Stuck with it”

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Posted 7 years ago

“Delivery still hasn't arrived yet even though I ordered it on the 1st of march and it said it would be delivered by the 9th of march! Now I have no present to give my mum on Mother's Day. Absolutely livid. Disgusting company.”

Helpful Report

Posted 7 years ago

“I ordered, hoping it would come in time for a friends birthday but as the snow was very bad I understood but it’s been a little over a week and I still haven’t received my items.”

Helpful Report

Posted 7 years ago

“Takes too long to come”

Helpful Report

Posted 7 years ago

“Never arrived! I ordered my mother’s day present on the 1st of May. It never arrived in time!”

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Posted 7 years ago

“Still not received order meant for mothers day”

Helpful Report

Posted 7 years ago

“Received the parcel very late. There were scratches on the personalised message”

Helpful Report

Posted 7 years ago

“Don’t go off what they say the estimated delivery day is”

Helpful Report

Posted 7 years ago

“Ordered over a week ago and still waiting. I have only given 1 star because it would not allow me to put 0! I would never recommend a company like this. More than likely miss Mother’s day which is what the gift was intended for”

Helpful Report

Posted 7 years ago

“Ordered something that was IN STOCK on the website, 1 left to be correct. Received an email telling me my order was being processed. Following day i received another email to tell me that infact my item was out of stock. I have been chasing this order for days now and keep being told 'the supplier will be getting the item to us shortly' will not be using prezzybox again”

Helpful Report

Posted 7 years ago

“I am extremely disappointed as I ordered chocolates for my mum for mothers day and they haven't arrived. They were supposed to come between the 27th and 1st of March but still aren't here. I am expecting a full refund as I will not be using this service again. ☹”

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Posted 7 years ago

“I ordered this item for my sons birthday (5/3) It was due to arrive 26/2-27/2. I HAVE NOT YET RECEIVED THIS ITEM”

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Posted 7 years ago

Thank you for your feedback. We are extremely sorry that you have not received your order when you expected to. Unfortunately, we have experienced some delays due to the weather. Your order was dispatched in time but it looks like it has been delayed in transit. My colleague is looking into this for you again and will get back to you by email. Once again please accept our apologies for any delay caused by the weather.

Posted 7 years ago

“Received this review request before I received goods”

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Posted 7 years ago

Thank you for your feedback. Please let us know if you still have not received your order. Unfortunately, the weather has caused some delays but we would be happy to look into this further for you if you still have not received.

Posted 7 years ago

“Haven't received my goods yet!”

Helpful Report

Posted 7 years ago

“A lovely bouquet of flowers arrived but it wasn't what I ordered. I particularly wanted the brown bear holding the bouquet ( which incidently was what I payed for!! How does that work? Will you refund the money difference? I was not happy and some of the balloons were flat. Thank you Louise”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our apologies that you have received the incorrect item. Would you be able to send a photograph of the incorrect item to csteam@prezzybox.com and then we can look into this further for you? Once again please accept our apologies.

Posted 7 years ago

“I bought the add ease massage roll as a present for my mum. I've just give her it and within 5 minutes, it split open and all the little balls came running out. I've had to sellotape it together. Not very impressed. Wouldn't recommend”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We cannot apologise enough that your item is faulty. Your replacement has been dispatched and should be with in the next few days. Once again please accept our apologies.

Posted 7 years ago

“I still haven’t received my order and when I track it online it just gives me an estimated delivery date of 23-02-2018 to 27-02-2018. The persons birthday they gift was for has now passed.”

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Posted 7 years ago

“The item I bought was broken twice! Both in the same place! Although someone sent a new one out straight away it was broken, once again!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our sincere apologies that you have received your second item damaged. If you email csteam@prezzybox.com and let them know if you would like a replacement or a refund and we will action this for you. Once again please accept our apologies.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews