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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Antonia Smith
Verified Buyer
“Still haven't received my items. No help with resolving the issue!”
Helpful Report
Posted 7 years ago
Thank you for your feedback. I can see that a member of our customer service team has contacted you and explained that if your order does not arrive the we can dispatch this again.
Posted 7 years ago
Celia Pitarch Olivas
Verified Buyer
“I have still received nothing after more than 1 week. According to the site, delivery takes 1 to 3 days. There’s no tracking available and the parcelForce customer service doesn’t reply my query. I’m starting to think I’ll receive nothing. I want a refund”
Helpful Report
Posted 7 years ago
Rebecca Anderson
Verified Buyer
“For a present delivery company, you were unable to actually wrap my gifts! I also ordered three things which I was hoping would be delivered as a package.. turns out they were all shipped individually. I will not be using Prezzybox again, was very disappointed with the service.”
Helpful Report
Posted 7 years ago
Vincent Williams
Verified Buyer
“Parcel took too long to be delivered when it said order now get Valentine’s Day and it took 2 extra days”
Helpful Report
Posted 7 years ago
Charlie Bullen
Verified Buyer
“Paid £3.99 for postage and it arrived a week after it said it would. Unacceptable.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered a gift set before 1pm on Monday with a delivery date of 2-3 working days; I was advised specifically that my gift would be with me on that Thursday - it wasn't. When calling customer service for the first time, I was told the delivery dates are 'only advisable and not guaranteed', I was again told specifically that my item would be with me on the Thursday, again, it wasn't. Thursday came around, still no parcel from these guys so, I called customer service and spoke with someone called 'Lisa' who then told me the delivery dates aren't guaranteed and they cannot do anything about my order not being received. She told me to carry on waiting on this item in hope it will be delivered on Monday - again, nothing arrived! Still to this date, I have NOT received my item and at no point have I had an apology from this company for my inconvenience and the lack of transparency when ordering items via this site. All in all, my experience has been awful; I certainly wouldn't be wasting my money with these guys.”
Helpful Report
Posted 7 years ago
Richard Bennett
Verified Buyer
“Absolute garbage, ordered a engraved present for a 70th Birthday. Paid extra to get it delivered on the day and the delivery never arrived. Rang to chase late afternoon to be told the item is discontinued and I’ll be refunded in a few days. Just what I didn’t need on the day of the Birthday. Will never use or recommend this firm again. The order was placed 2 days before and the supplier would have known they would not fulfill but sent no contact. Awful service.”
Helpful Report
Posted 7 years ago
Kay Audley
Verified Buyer
“Perfect inscription, great delivery timing, very poor quality mug. What a let down, if only the product was a higher standard I would have bought again. Regards Miss k audley”
Helpful Report
Posted 7 years ago
Trevor Gardiner
Verified Buyer
“You failed to deliver my goods even though I gave you 5 days to do this!! And these were working days!! Wow what postal service did you use?? I will never use you again and I will be tell every one I know to do the same. What a rubbish company.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Having paid for a delivery service, to be told a week ago it’s been dispatched with a 3-5 day delivery service and still hasn’t arrived!! Must be coming via that new delivery service called a carrier pigeon!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My item never arrived. It was supposed to arrive on 14th Feb. (I ordered it on the 8th). I tried to track it but I was told by pressie box that type of item can’t be tracked. They said I need to contact my local sorting office as it could be there as they don’t always leave a card. My sorting office hadn’t got it either. Still waiting for my item as pressie box is redelivering it.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“No tracking on package, arrived after date needed”
Helpful Report
Posted 7 years ago
Rob Weall
Verified Buyer
“Not received yet”
Helpful Report
Posted 7 years ago
S J Misiak
Verified Buyer
“Ordered Monday 5 Feb still haven't received the item on 13 Feb. Estimate delivery was between 7-9 Feb, got an email from you !track your order! tried that can't track Royal mail it said, called the office and was told delivery is only estimated. You just might as well say your order will be with you within 52 weeks, Appalling service.”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are sorry that you are disappointed with the service you have received. Many of the smaller items purchased are sent by Royal Mail and this service cannot be tracked. However, we are always more than happy to send out an item if we feel it was lost in the post but you initially contacted us on the 9th February so it still had time to arrive. If you have still not received your item then please contact us on cstream@prezzybox.com and we can arrange a replacement or a refund. Once again we apologise that you have been unhappy with the service.
Posted 7 years ago
Anonymous
Verified Buyer
“The item bears no resemblance to the photo online. Quality is awful and the packaging was very poor. So disappointed and now have to go and get another gift instead. Won't be using this site again.”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are extremely sorry to hear that you are disappointed with your item. We take the quality of our items very seriously and we would really like to see a photo, as it is shipped directly from our supplier, so that we can take a look at the quality. If you are happy to send an image to us then could you please send it to sharon.hall@prezzybox.com. Once again we apologise that you have been disappointed.
Posted 7 years ago
Desmond Okumbor
Verified Buyer
“Still haven't gotten any answer on my package location”
Helpful Report
Posted 7 years ago
Julie Smith
Verified Buyer
“This product was not worth the money I paid, very poor quality and I am NOT going to be able to give this gift to my husband”
Helpful Report
Posted 7 years ago
Thank you for your message. We are sorry to hear that you are unhappy with the item you ordered. We would like to check that the item is as it should be so if you would like to send a photo to my email sharon.hall@prezzybox.com then we can look into this further for you. Once again we apologise for any inconvenience you have experienced.
Posted 7 years ago
Manish Verma
Verified Buyer
“Pathetic!! Terrible customer support staff and service.. so slow. Paid extra for next day shipping but it got delivered after 3 days. Horrible experience. Wld nvr shop Nd refer prezzybox to anyone.”
Helpful Report
Posted 7 years ago
David Starley
Verified Buyer
“I cannot track my order and the order number, given to me by yourselves, is not recognised as being in the GlobalE database!! Has it really been sent?”
Helpful Report
Posted 7 years ago
Thank you for your feedback. Globale are our intentional shipping partners and your order is being delivered to the UK. This is why you are not able to track your order through this system. I see that you have also contacted us directly and we will track your order and email the details in reply to your query. Please accept our apologies for any confusion with the tracking.
Posted 7 years ago
Anonymous
Verified Buyer
“Ordered a balloon gift for my little daughter as a treat to cheer her up as she was going in for an operation. I ordered it a week in advance & requested it for the 30th Jan to be delivered! First of all I still haven't had a email to say my order has been dispatched, my daughter has already had her operation so I've had to buy her another balloon to cheer her up & why would the let me request a date for delivery if they couldn't follow up my request! Also I still have not received my balloon & it cost me £30 Not a happy customer at all”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that you have had a slow delivery. We can see that you have been in contact with us regarding your order, if you have still not received your order please contact us again and one of our team will be able to help you. Thank you, Prezzybox.
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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