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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Connie Hodge
Verified Buyer
“I ordered a gift for my daughters first mothers day along with a card order was dispatched on the 7th and still not received till Monday 12th when I complained was informed it was the fault of Royal Mail not good experience nother happy .”
Helpful Report
Posted 7 years ago
Richard Bradish
Verified Buyer
“If i could give 0 stars I would. Ordered a spa day e-voucher for Mother's Day, which has still not been sent. I got an email shortly after placing my order stating it was "dispatched" but of course nothing came. I called them approx 24 hours after the order and was told to wait 24 hours. The woman I spoke to didn't even take any details from me. To be honest I'm not even sure this is a legitimate company, as when I called there was no IVR/automated system/pre-recorded message. Currently waiting to claw my £55 back through PayPal. DO NOT BUY FROM THIS PLACE, IT IS A SCAM!”
Helpful Report
Posted 7 years ago
Jackie Phillips
Verified Buyer
“Ordered something on the 5th and asked that it be delivered by 9th. It was a Mother's Day pressie. Item didn't arrive til 13/3/18. I sent several emails which were not answered within the 24/48 hours specified. All you could do was apologize but that didn't save my embarrassment when my poor mother received nothing on Mother's Day. I would have thought a refund of the items purchased and the postage would be the least you could do. Instead, all I got was an apology.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“You’ve sent me a link to a review without sending me the purchases...”
Helpful Report
Posted 7 years ago
Kelly Stefany
Verified Buyer
“My items have still not arrived and it’s gone over the delivery date. I’ve emailed and haven’t heard back! So disappointed.”
Helpful Report
Posted 7 years ago
Farzana Sau
Verified Buyer
“There was no communication after the order. You said email, track the order and write a feedback but none of them was accessible. It frustrated me and then the item came 5 days late for my party!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Took the p¡$$ to come four days later customer service poor tryed ringing them no anser! Rubbish would not buy from here again”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Never received my goods but still charged. Sent an email and no reply. Absolutely awful to have the cheek to ask how my experience was.”
Helpful Report
Posted 7 years ago
Kevin Allen
Verified Buyer
“Firstly I am a new customer to your store, who ordered an item for mother's Day. I ordered an item, which I wanted to order for express delivery. Granted some items are exempt from this, but without reading all your t&cs, I wouldn't know...but I did read your FAQs, which stated your do an express delivery. I contacted your customer service who informed me, stating your T&Cs. I responded to that email providing some recommendations, as I am an e-commerce manager myself for a UK based media and tech company, yet received no response to my message...not even thanks for the feedback or we'll pass this on. I contacted your customer services again asking where my item is. Your confirmation email said I'd get a tracking email....I haven't had this. My item hasn't arrived, I don't know how I can track it and I haven't had a response from your customer services. Bad service, poor communication and one unhappy customer who won't be returning.”
Helpful Report
Posted 7 years ago
Dannika Medhurst
Verified Buyer
“I have resently moved house. I placed an order and immediately noticed it was being sent to the wrong address. The customer service line was shut due to bad weather (2 days AFTER the bad weather ended) so i emailed and was made aware that agents would respond asap as they could do so remotely. I asked if it would be possible to change the address and waited. 24 hours later i get a response saying if it hasnt been dispatched yes, and what would i like to change it to. I responded immediately. 9 hours later i get a dispatch noticed directly followed by an email from customer services saying sorry but it can't now be changed as its been dispatched. The customer service i received was shocking at best. When i sent an email back complaining of the poor service i never received a response. I have a redirection in place with Royal Mail but the Mothering Sunday gift i ordered and paid for still hasnt arrived and it's now the 13th of March, then i still need to send it down to my mother 400 miles away. I will not be ordering from this company again and will urge my friends and clients to do the same.”
Helpful Report
Posted 7 years ago
Sam Drury
Verified Buyer
“No parcel? Still waiting on reply by customer services?”
Helpful Report
Posted 7 years ago
Paula Stephen
Verified Buyer
“Delivery not on time really disappointed”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“My parcel hasn’t arrived and it was for mother’s day yesterday and I ordered it a week ago”
Helpful Report
Posted 7 years ago
Daniel Cox
Verified Buyer
“I ordered from you for mothers day and order still hasn't turned up”
Helpful Report
Posted 7 years ago
Sunandini Seth
Verified Buyer
“I have not received my order and neither am I hearing back from the customer service”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I had a conversation with someone telling me that they couldn’t put a simple change to my product. The mobile web page would not let me put a simple apostrophe into my personalisation”
Helpful Report
Posted 7 years ago
Rebecca Clark
Verified Buyer
“Never received”
Helpful Report
Posted 7 years ago
Pragya Mohan
Verified Buyer
“Parcel was lost due to weather issues. It was re-sent but I did not receive it in time. This was a gift purchased for a friend and I paid extra for delivery but did not receive it in time. Neither a refund was offered and I still haven't received the parcel.”
Helpful Report
Posted 7 years ago
Zeinab Zamir
Verified Buyer
“The wrong family name was on my personalised gift!!! I will be complaining”
Helpful Report
Posted 7 years ago
Leigh Davies
Verified Buyer
“I have not received the item. I tried contacting them n received no response. Mother’s Day ruined”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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