Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jo Bell
Verified Buyer
“Placed an order that was supposed to be delivered Tuesday-Thursday it’s now Sunday and it’s still not here. Said I could track the parcel but when I clicked on it it said tracking not available. Contacted prezzybox and was told if it’s not already with you it will be soon. No parcel, no help. Furious”
Helpful Report
Posted 7 years ago
Nick Bartlett
Verified Buyer
“I ordered a newspaper on my father’s birthday, but the date of newspaper was Wong which was really disappointing. I have sent a separate email, but I really hope you can sort it out quickly. Nick”
Helpful Report
Posted 7 years ago
Linda Powe
Verified Buyer
“You sent email last Monday saying it had been dispatched and quoted it would arrive tues to thurs supposedly by 48hour Royal Mail. Still no sign. What happened? Lost in post? By Royal Mail? Linda”
Helpful Report
Posted 7 years ago
Joanna Webb
Verified Buyer
“My parcel still has not arrived and I've now missed birthday the gift was for!!! Not impressed.”
Helpful Report
Posted 7 years ago
Beth Sutton
Verified Buyer
“I have been asked to give a review of something that hasn’t actually arrived yet. I was told my parcel would arrive on the 26th and yet it is now the 29th and I have no parcel. Not happy at all.”
Helpful Report
Posted 7 years ago
G Evans
Verified Buyer
“I still have not received my purchase from you,”
Helpful Report
Posted 7 years ago
Natalie Rumble
Verified Buyer
“Never received my parcel. So nothing to review. Hopefully I’ll get one resent out. And then I’ll can leave a 5* review.”
Helpful Report
Posted 7 years ago
Ceri Sadler
Verified Buyer
“If 0 was an option you would have had that. As I am still awaiting my package which was ordered on the 20th April and was supposed to be with me between the 23rd and 25th. It was a present for my brothers birthday and hence now I have had to visit him without it. I am so disappointed in your service and will not be using you again. My order number is 102526574 and i would like a full refund please Ceri”
Helpful Report
Posted 7 years ago
Ann Bell
Verified Buyer
“I ordered an item which was dispatched on 20th April and I have not received it yet. The estimated delivery was between April 23rd-25th it’s now 28th and hasn’t arrived. After receiving emails from your support team I noticed that the address they had was 22 Alnwick Drive instead of 32 Alnwick Drive, I have since been to number 22 and they have not received a parcel in my name, I have today been to my local sorting office which the support team advised and it is not there. I am so disappointed after all you took the money on 20th and I haven’t got the goods”
Helpful Report
Posted 7 years ago
Sharyn McGuinness
Verified Buyer
“Order still not arrived, promised delivery qp days ago.”
Helpful Report
Posted 7 years ago
Jane Parkhouse
Verified Buyer
“Not received it yet!!”
Helpful Report
Posted 7 years ago
Jacqueline Garratt
Verified Buyer
“I have not received the delivery! You said that you had sent it via Royal Mail mail six days ago ? Hey come on, Royal Mail are on the ball. I ordered this product on Buy it now. A week later I ordered Healing powers gel inserts off the same television programme and have already received them. Sorry but I have no faith in you.”
Helpful Report
Posted 7 years ago
Shelley Redgrave
Verified Buyer
“Item hasn't arrived yet was meant to be here between Monday and Wednesday, still not here on Friday. Buy from someone else!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered an item last Friday, STILL waiting for it to be delivered 5 working days later. Desperately need it for tomorrow! No tracking option on the confirmation E-mail either! Certainly not impressed”
Helpful Report
Posted 7 years ago
Carolina G C Rapp
Verified Reviewer
“The gift wasn't delivered due to address query. I got a message from Hermes that the delivery returned to Hermes network. I would like to have my money back or that the package was delivered in a set up time with the receiver.”
Helpful Report
Posted 7 years ago
Pauline Harbour
Verified Buyer
“I'm still waiting on my parcel to arrive,it's nearly a week late!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I ordered these as a birthday present and the delivery was late.”
Helpful Report
Posted 7 years ago
Lucy Johnson
Verified Buyer
“I haven’t recieved my parcel”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“really badly made and spelling error on the glass i ordered really disappointed and had to buy another gift last minute. so wasted over £20 on item and next day delivery”
Helpful Report
Posted 7 years ago
Rachel Gaylor
Verified Buyer
“Absolutely shocking! Wouldn’t even give 1 star if the system didn’t make me! Terrible experience! Will never order again! Ordered a item that said it would be delivered for the 11-13th April. It’s now the 17th and am still waiting with no one getting back to me from customer service. It’s for a birthday present for tomorrow. Worst company ever”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request