Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service and poor communications. Item received was not to requirements. Followed instructions for return, I.e. used 'contact us' form and to date (over a week) had no reply. So I'm still stuck with the item. Also postage & packing charge was excessive for the item size and weight.”

Helpful Report

Posted 6 years ago

“Card & present arrived at different times”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry about this but your items came from different suppliers. There should have been two different delivery dates before you placed your order and with your confirmation email. Please let us know if this wasn't the case and will look into this with our technical department. Many thanks.

Posted 6 years ago

“Itnhasnt arrived yet is there any update of when it will.”

Helpful Report

Posted 7 years ago

Hi Antony, Thank you for your feedback - We're sorry to hear your item hasn't arrived yet. This has been dispatched with Royal Mail by our external partners and we've now emailed you the tracking number so you can keep an eye on it! Thanks, Prezzybox.

Posted 7 years ago

“Will never order from you again you say on your website 48 hours delivery gave me a date 10th-13th August this for my wedding anniversary which I ordered from you hoping it would be here still waiting to late my anniversary was on the 13 don’t say on your site 48 hours delivery not happy”

Helpful Report

Posted 7 years ago

Hi Mechelle, Thank you for your email. We're sorry to hear that you're disappointed with the service on this occasion. We don't offer a 48 hour delivery for this item i'm afraid - It's a 48 hour dispatch time which indicates how long the item takes in production before being dispatched. We've contacted you directly regarding your order and we're happy to send a replacement if it hasn't arrived for you by Friday. We hope this helps, Prezzybox.

Posted 7 years ago

“I was so excited to give these to my partner as a gift, it’s a shame that they never turned up and the delivery company used is a total shambles, ruined surprise and very unhappy customer.”

Helpful Report

Posted 7 years ago

Hi Simon, Thank you for your feedback. We're very sorry to hear that your order hasn't arrived for you. We've tracked it and it looks like our couriers attempted delivery 3 times and your order is being returned to us following this. We've contacted you directly to resolve this for you. Thank you, Prezzybox.

Posted 7 years ago

“Bottle leaks and not the same colour writing as the official bottles”

Helpful Report

Posted 7 years ago

“Very disappointed with goods very cheap looking Retailer asked me to send a photo which I did but have not heard back as yet”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry to hear this but can see, our Customer Service haven't received your email yet. If you would kindly send the picture again to csteam@prezzybox.com, we will get this sorted for you. Apologies for any inconvenience.

Posted 7 years ago

“Email confirmation of my item being delivered despite it not being here. I have emailed customer services to check why this is but still had no reply from them with an explanation, the item or a refund.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are sorry to hear you item hasn't arrived with you and customer service has now been in touch. Please let us know if you are yet to receive the item and we can issue a replacement for you. Many Thanks.

Posted 7 years ago

“Awful. Still not received the gift I ordered over a week ago.”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. We are very sorry your order didn't arrive time. We can see that one of our team have emailed you this morning regarding your order that should be with you today. We are very sorry for inconvenience.

Posted 7 years ago

“Sorry but the product was very poor. The quality of the pictures on the socks was poor and it did not print exactly what was expected”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry to hear that you were not happy with your item. We can see a full refund has been issued to you for the inconvenience. Many Thanks.

Posted 7 years ago

“Very stressful - package didn't come when promised - utterly disappointed.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry to hear you were disappointed with your delivery times. We can see from your order that one of our customer service members explained our Next Day delivery to you. Once again, apologies for any inconvenience.

Posted 7 years ago

“Ordered a birthday present to arrive next day on the Friday. Didn't arrive on the Saturday. Offices were closed over weekend. Phoned on the Monday to see what was happening. Was assured it would arrive on the Tuesday but it wasn't dispatched until the Tuesday. Did not appreciate being lied to! Money back for delivery and small discount on item did not make up for the disappointment of not being able to give the gift on the actual day of birthday! Looks like I'm not the only person to have this issue. Really poor customer service. If suppliers are an issue change them! Will not use prezzybox again!”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry for all the trouble you had with your order. There was a technical error but these are one of our best suppliers and are very reliable so this was a very rare incident. We can also assure you, that you would not have been lied too. We cannot apologise enough for the issues surrounding your order and for the inconvenience caused.

Posted 7 years ago

“I booked and paid for the next working day, advised to deliver at the hotel I was staying at. You came and went to the hotel BAR....??? who knew nothing about accepting parcels... you left and didn't bother calling me and left. I had to fly out the following day and I received not a single apology or message from your poor establishment! HIGHLY DISSAPOINTING! Not impressed by you at all!”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are sorry the delivery company let you down so we have issued a full refund for your inconvenience.

Posted 7 years ago

“I ordered an item in white. The item arrived in black, despite the delivery note saying it was white. And the website saying that white was still available. On enquiring about returning it, I have been sent an email which I am required to print out, which will require going to an internet café to print out. All the while, obviously I am still without the item I was in need of - obviously I am not happy and would not use this company again.”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry to hear there was a problem with your order. After investigation, we can see the supplier sent us the wrong colour. We are currently rectifying this error and we can see that we issued you a full refund for your inconvenience.

Posted 7 years ago

“Very poor delivery service. Ordered item on 18/7/18 email stated dispatched 19/7/18 did not arrive until 26/7/18 and delivery charge was £4. Going on previous experience i would expect next day delivery or day after for that price. Worse still item was for a birthday gift and has arrived 4 days after the event. Wont we recommending or using Prezzybox again sorry. Not even that impressed with the item really not what i was expecting. ☹☹☹”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry to hear your item was late. On rare occasions, some orders may get delayed in transit so we're sorry this has happened to you. The £3.99 is our standard delivery charge for all our items but if you would like to discuss this further with us, please contact us at csteam@prezzybox.com. Many thanks.

Posted 7 years ago

“I ordered the personalised socks at 19.99 expensive but I hoped it would be worth it. There was a further 3.95 postage and packaging. Anyhow they never arrived but I received a parcel addressed to me containing someone else’s order with full billing details etc I contacted prezzy box and supplied the details but they insisted on proof - how would I know the details? I provided screen shots then they refunded me the 19.99. So now I am out of pocket by the 3.95 delivery charge, my personal data has probably been inadvertently disclosed to someone else and I have no socks - the measure if this company is evident in the customer no service”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry to hear there was a mix up with your order. As for needing details, this was just to investigate into the error further and let the supplier know there was a mix up. The supplier are still investigating this for you to make sure your personal data is as secure as possible. We can also see that you have been refunded for your socks and for the delivery charge. Once again, apologies for the inconvenience.

Posted 7 years ago

“Paid extra to have package delivered on my missus' birthday and was assured items would get there. The card arrived a day late and the actual present still hasn't arrived a whole week later! Was told I would get a refund for the next day delivery payment, yet to see this, in any case too little too late :(”

Helpful Report

Posted 7 years ago

“Order cancelled. Took about a week for PayPal refund to reach my account.”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. We're very sorry your refund took a week. This is very unusual so please accept our apologies.

Posted 7 years ago

“Unfortunately I was sent the wrong size socks, and the correct size wasn't in stock, so. I have faced the embarrassment of not being able to give my good friend a present on her birthday. A full refund was clearly the minimum required, but that doesn't make up for me not being able to give a present to a good friend, ironic given your name (Prezzybox) - NOPrezzybox...”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are very sorry for this. The supplier had sent us the wrong stock and we didn't know at the time. We have amended our website and processed your refund. Once again, we are very sorry for the inconvenience.

Posted 7 years ago

“Still no love island bottle —payed for but out of stock !!!!!!”

Helpful Report

Posted 7 years ago

Hello Thank you for your feedback. Due to the high demand, these items went out of stock very quickly but all customers were informed that they would receive their orders once the stock came back in on 30th July. We have also sent a voucher code to use on our website. Apologies for the inconvenience.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews