Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Saturday delivery I paid for didn't arrive! Stayed in all day to 6pm for nothing and can't track my order as still says 24th November... 😡”

Helpful Report

Posted 6 years ago

“This product, altho seems like a great idea just isnt. the pictures I sent in were nothing like what was printed on the socks. side note for the socks too - they come up very big!!”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“I have not yet recieved my goods.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

“I have received the Personalised Suede Envelope Clutch Bag that I have ordered with a name tag which is of horrible quality - very disappointed, as it looks like used, old, cheap bag!”

Helpful Report

Posted 6 years ago

Hi Artur, Thank you for your feedback. We're so sorry you weren't 100% happy on this occasion. We can see you've emailed our team who are looking into this with you. We hope the issue is resolved quickly for you. Thanks again,

Posted 6 years ago

“Avoid Avoid Avoid - unless you want to waste endless time wrangling with the customer 'service' dept. Re the personalised dog socks - massive disappointment - the foto needs to be a perfect size and quality to even be recognised as a dog. But you don't realise this til you receive the item. Save some money and purchase a far better product at Vista Print for eg, where the recipient actually has a chance of recognising their own pet. I have been refunded for 2 of 3 pairs as a 'goodwill gesture' even though they concede their quality control is lacking and they tell me they had several similar complaints this week... overall disappointing. Things go wrong and I accept where I am at fault to a degree (with the choice of photos - even though they were accepted by the website) but the tone of communication, and the product, has really let this company down...”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review and we're really sorry that on this occasion you're not 100% happy with your personalised socks. Your feedback has been sent to our external partners who are looking into the quality of the socks you've received, but we can see that you've been refunded for the 2 pairs that weren't of the quality we'd expect. We hope the money is back in your account now, but if there are any further problems, please don't hesitate to contact us. Thank you,

Posted 6 years ago

“I have ordered and paid for an item that I have not received as of yet and I'm asked for a review on the service. Well it's quite obvious that I am not happy!”

Helpful Report

Posted 6 years ago

Hello Jacqueline and thank you for the feedback. We are very sorry to hear this. We can see that your estimated delivery dates were the 21st-23rd so we would expect that your item arrives today with your Royal Mail post. Please contact us at csteam@prezzybox.com if you have any problems. Kind Regards

Posted 6 years ago

“Long delivery time, I’m getting asked for a review before my delivery has happened. The spelling on you website also needs looking at. Makes you look unprofessional.”

Helpful Report

Posted 6 years ago

Hello and thank you for your message. We are very sorry about this but our review email is an automated one and as this item is personalised, it may take a bit longer for delivery but we can see your order should be with you between the 23rd and 28th. There seems to be a technical error so we have asked our IT department to look into this. We hope this helps.

Posted 6 years ago

“Regrettably cannot comment this time, as item not received. Will have to see what can be done as regards refund/replacement.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear this and can see that one of our customer service advisers has been in contact with you regarding this. Please contact us at csteam@prezzybox.com if you have any further queries. Many thanks.

Posted 6 years ago

“Still to receive either part to my order. What's more worrying is that upon checking the tracking information after getting this email, I am told that one part of the order has been delivered - to a 'safe place'. What does this even mean as I have not taken receipt of anything??”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and we have bought up an investigation with Hermes regarding your order. A replacement has now been issued and we have contacted you directly. Many thanks.

Posted 6 years ago

“Very poor black lid is crack so I need to return it how do I do this Thanks Wayne”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. Can you please send us a picture of your faulty item to csteam@prezzybox.com and we will get a replacement issued for you. We hope this helps.

Posted 6 years ago

“Still waiting for delivery for a 40th birthday present now 7 days late!! When calling to ask where the gift it was asked have I been to the sorting office to check for the parcel even though I have had no attempted delivery or dispatch email!! I find this completely unacceptable and unbelievable. Will not use again”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. we are very sorry to hear this and can see that a replacement has now been issued for you. Apologies for any inconvenience.

Posted 6 years ago

“I haven’t received my parcel, very disappointed”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are really sorry to hear this and have contacted you directly regarding your order. Kind Regards

Posted 6 years ago

“Have not recieved my order and it has been over a week and have recieved no info”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear this and can see a replacement order has been issued for you. We have also contacted you directly regarding this. Many thanks.

Posted 6 years ago

“Really disappointed with engraving which is impossible to read”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear you are unhappy with your item. If you would like, you can send us a picture to csteam@prezzybox.com and we can look into this further for you. Many thanks.

Posted 6 years ago

“Very bad quality - do not recommend”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and upon further investigation, we can see that one of our customer service team members has been in contact with you regarding this. Kind regards

Posted 6 years ago

“Ordered a birthday present nearly a week ago and still hasnt arrived. Would need a refund.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and have contacted you directly so we can look into this further. Many thanks.

Posted 6 years ago

“They should not use Hermes as delivery drivers as they left my parcel outside my building in a communal area and the parcel was stolen before I was able to retrieve it. I will not be making any,ore orders from prezzybox until they stop using Hermes couriers”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and we can see that a replacement order has now been processed for you and should be with you shortly. Kind Regards

Posted 6 years ago

“3-5 working days is a lie. I have had to wait 6 days and still not even had a dispatch email which will then actually be 3-5 days from then.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry about this. We have contacted our partner company who have confirmed that there was a delay in the dispatch of your order. It was dispatched on the 19th and should be with you any day now. Any problems, please contact us on 01827 839041. Many thanks.

Posted 6 years ago

“Haven’t received it.”

Helpful Report

Posted 6 years ago

Hello and thank you for your review. We are very sorry to hear this and have now contacted you directly to make sure you now have your order. Kind Regards

Posted 6 years ago

“Really disappointed with the quality and size of the socks, there huge the pictures are ok, glad I didn’t order the second pair, I was thinking of doing.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. If you would like to contact us at csteam@prezzybox.com, we could ask our partner company to produce another pair for you but these do come as a standard women's 4-7 UK size. We look forward to your response.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews