Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items still haven’t arrived but payment has been take.”

Helpful Report

Posted 6 years ago

Hi there, We're sorry to hear that you hadn't received your items, and we really appreciate your feedback! We can see that the order was received, but we understand how frustrating delays are, of course, so we can only apologise for the inconvenience. We hope you had a fabulous Christmas! Thank you for your patience and we hope to see you again soon, Prezzybox

Posted 6 years ago

“Ordered a hat 9 days ago to find you don’t have any stock and no one contacted me. I had to chase 3 times and every time they said it was on its way. Now I don’t have the present I need for Christmas Day. I won’t be recommending you to any of my friends.”

Helpful Report

Posted 6 years ago

Hey James, thank you for your review. We’re so sorry to hear about this. We can see that a member of our customer services team has been in touch and that the issue has been resolved, but if you have any other queries at all, please let us know! Thank you again and we hope you have a wonderful Christmas! From Prezzybox

Posted 6 years ago

“I paid £14.99 for delivery for my order to be delivered before 10:30am. The order arrived at 10:55am. I believe this is completely unacceptable having paid (quite a lot extra) for this order to be delivered early.”

Helpful Report

Posted 6 years ago

Hi there Thomas, We're so sorry to hear this, and we really appreciate your feedback. We can see that a member of our customer service team got in touch and resolved the issue, but if you have any other questions, please do get in touch! Apologies again and we hope to see you soon, Prezzybox

Posted 6 years ago

“I can't review this as I still haven't received my order which you informed me should have arrived Friday 14th December!”

Helpful Report

Posted 6 years ago

Hi there, We're so sorry to hear this, and we really appreciate your feedback! We understand how frustrating delays are, and we're really sorry for the inconvenience. We can see that the item arrived on the following Monday, so we hope you loved playing or gifting it over Christmas! Thank you again, Prezzybox

Posted 6 years ago

“I received no confirmation email of my order. I emailed customer services to query this and did not receive the courtesy of a response. The Hermes courier was rude and let herself in to private areas of our property which were gated! Very bad experience !!”

Helpful Report

Posted 6 years ago

Hi there Lisa, We're so sorry to hear that, and we really appreciate your feedback! We can see that a member of our customer service team was in touch and resolved the query, but if you have any further questions, please don't hesitate to contact us! We hope you had a fabulous Christmas and that you loved the gifts :) Prezzybox

Posted 6 years ago

“You delivered my parcel to the wrong address completely You delieredo yo Petersham, drive not gardens And it was left in the rain to get wet and was an electrical device so know I have to check if it will work at ALL”

Helpful Report

Posted 6 years ago

“Only one of the two items I ordered arrived. Won't be using this company again.”

Helpful Report

Posted 6 years ago

“I ordered something 6 days ago and it has still not arrived even thought it said 3-5 days, very dissatisfied.”

Helpful Report

Posted 6 years ago

Hi there Jas, Thanks for taking the time to let us know and we're so sorry for the delay! We hope you love the item and if you have any questions at all, please don't hesitate to contact us! Thanks for your patience Jas and we hope to see you again soon! Prezzybox

Posted 6 years ago

“Ordered 3 items and only 1 was acceptable to be given as a Christmas gift. 1 item was dirty,rusty and scratched all over. Other item was nothing like the picture,was wonky and uneven. Should never have been sent out in the condition they were in, won't be ordering from here again.”

Helpful Report

Posted 6 years ago

Hi there Chloe, We're so sorry to hear that and we're really grateful for your feedback! We can see that one of our customer service team was in touch before Christmas and has issued a refund, but if you have any queries at all, please don't hesitate to get in touch! Thanks Chloe and we hope you had a lovely festive season, Prezzybox

Posted 6 years ago

“Very good and quick service x”

Helpful Report

Posted 6 years ago

“The item was meant to have arrived by Friday but it did not. I tried to cancel the item very soon after ordering it within an hour but was told they were unable to do so. So now the money has been taken out of my account and I didn’t even receive the item by Friday when I would’ve needed it despite cancelling it and I am still waiting for it to arrive so that I can return it and get my money back. Overall not a good experience at all.”

Helpful Report

Posted 6 years ago

Hey Stella, We’re so sorry to hear that we didn’t live up to your expectations. Your feedback is really important to us because we’re always looking to improve the Prezzybox experience! We can see that a member of our customer services team has been in touch and issued a refund, but if you have any other queries at all, please get in touch! Thank you again and we hope you have a wonderful Christmas! From Prezzybox

Posted 6 years ago

“What sort of company does not do refunds will not be buying from again.”

Helpful Report

Posted 6 years ago

Hi Ryan, We’re so sorry to hear that we didn’t live up to your expectations. Your feedback is really important to us because we’re always looking to improve the Prezzybox experience! We can see that a member of our customer services team has been in touch, so we hope that the issue has been resolved, but if you have any other queries at all, please get in touch! Thank you again and we hope you have a wonderful Christmas! From Prezzybox

Posted 6 years ago

“My item came all scratched absolutley disgusting”

Helpful Report

Posted 6 years ago

Hey Sophie, thank you for your review. We’re so sorry to hear that we didn’t live up to your expectations. Your feedback is really important to us, because we’re always looking to improve the Prezzybox experience! We’ll be sending you an email shortly to investigate this and resolve it for you! We hope you have a wonderful Christmas! From Prezzybox

Posted 6 years ago

“I haven’t received the gift yet!”

Helpful Report

Posted 6 years ago

Hey Gillian, Thank you for your review. We’re so sorry to hear that you were still waiting for your delivery. Your feedback is really important to us because we’re always looking to improve the Prezzybox experience! We can see that your order was dispatched on the 19th December, so it should be with you now, but if you have any queries, please do contact us! We're so sorry for the delay and we hope you love the gift. Thank you again and we hope you have a wonderful Christmas! From Prezzybox

Posted 6 years ago

“Bought retro sweets for £9.99, around £3 for postage and packaging and the portion size is tiny. No value for money...”

Helpful Report

Posted 6 years ago

Hi Kieran, Thank you for taking the time to leave a review. We’re so sorry to hear that we didn’t live up to your expectations. Your feedback is really important to us, as we’re always looking to improve the Prezzybox experience! We hope you'll give us another chance to wow you and we hope you have a fab festive season! From Prezzybox

Posted 6 years ago

“Item did not arrive in time scale. No communication”

Helpful Report

Posted 6 years ago

Hey, thank you for taking the time to leave a review. We’re so sorry to hear that we didn’t live up to your expectations. Your feedback is really important to us, as we’re always looking to improve the Prezzybox experience! We can see that the item was shipped on the 18th, so it should be with you now. We’re going to email you shortly, as we really want to make this right for you. We hope you have a fab festive season! From Prezzybox

Posted 6 years ago

“Terrible, product was not sufficiently wrapped and broke in transit. Really not happy as they were Christmas presents for friends. I don’t want the hassle of sending them back so have chalked it up to experience. Rubbish company, will never buy from here again.”

Helpful Report

Posted 6 years ago

Hey Sarah, thank you for your review. We’re so sorry to hear about this! We can see that a member of our customer services team has been in touch and resolved the issue, but if you have any other queries at all, please get in touch! We're so sorry again and we hope you have a wonderful Christmas! From Prezzybox

Posted 6 years ago

“Delivery was supposed to be 1-2 days. Ended up taking 3 days. I only order the present as I knew it would get here in time for a party. Phoned customer services and they told me the product would be dispatched in 1-2 days, not delivered. I double checked the product on the website and it definitely says delivered in 1-2 days. Disappointing.”

Helpful Report

Posted 6 years ago

Hi there, We're so sorry to hear this, and we really appreciate your feedback. We've emailed you as we really want to make this right! Thank you, Prezzybox

Posted 6 years ago

“Ordered a present for secret Santa Paid next day delivery Never turned up And it still has not turned up Very poor service and I want be using them again”

Helpful Report

Posted 6 years ago

Hi there Duncan, We're so sorry to hear this, and we really appreciate your feedback. We've emailed you as we really want to make this right! Thank you Duncan, Prezzybox

Posted 6 years ago

“Package arrived nearly a week later than initially stated. The box it was in was mangled (very surprised the contents was still in one piece) however, it only contains 2 of the 3 items I ordered. Highly dissapointing, would not recommend.”

Helpful Report

Posted 6 years ago

Hey Chris, thank you for taking the time to leave a review. We’re so sorry to hear that we didn’t live up to your expectations. Your feedback is really important to us, as we’re always looking to improve the Prezzybox experience! We see that one of our customer service team have been in touch, so we hope that you've now received your item! If you have any other queries, please do contact us, and we hope you have a lovely Christmas! From Prezzybox

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews