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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Darren Ramsay
Verified Buyer
“Item was delivered to wrong address. Not received”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Didn’t arrive on time”
Helpful Report
Posted 6 years ago
Robin Kennett
Verified Buyer
“Use of MyHernes as courier means presents for my family will not arrive before Xmas. Very disappointed. As I knew the day that MyHermes would be delivering (some very low value items), I left a note on the the door, asking for them to be left in my blue bin. I returned at night to find the MyHermes courier had been, had seen my note, but decided to leave a ‘non-delivery’ card, with ABSOLUTELY no details in the reference number of my delivery or the contact number of the courier! They just left a note saying they’d try the next day. I againleft a note asking for the delivery to be left, and for the courier to leave contact information.It being a working day, no one was around The courier left a very neatly written non-delivery card, with a mobile phone number..... Grwat I thought. ONLY TO FiND NUMBER UNAVAILABLE. Extremely bad service.”
Helpful Report
Posted 6 years ago
Lianne Mazey
Verified Buyer
“Didn’t arrive when said it would! So was unable to use it - hate a late gift total waste of my money! As had to get something else”
Helpful Report
Posted 6 years ago
Warren MacDonald
Verified Buyer
“Can’t believe I was asked for a review after complaining!! Parcel didn’t arrive, Hermes said it was delivered and signed for, and their delivery driver signed on my behalf when I wasn’t at home!! Absolute disgrace and waiting for a refund. Maybe it was stolen....”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“This request for a review of their ‘service’ was sent to me BEFORE my order arrived. I was led to believe it would arrive at the beginning of this week. My order was for a work colleague Christmas gift. My order finally arrived today, when I got home from work, and as such cannot be given as a gift since we have finished for the holidays, rendering the product useless. I will NOT be recommending Prezzybox to anyone. I regret ever coming across their website. Avoid at all costs”
Helpful Report
Posted 6 years ago
Rebecca Hildage
Verified Buyer
“I still haven’t got my order and it said latest Friday, now I won’t get it before Christmas as it’s a business address, very disappointed.”
Helpful Report
Posted 6 years ago
Adam Holt
Verified Buyer
“60 quid for a gold rose it doesn't even look like a rose. I'm been honest here it really does look more like a thistle than a rose absolute con”
Helpful Report
Posted 6 years ago
Farris Howard
Verified Buyer
“Sent me another persons order and still no response as to where my order is. I’ve sent you a picture of the product and the paperwork it came with Where is my order?”
Helpful Report
Posted 6 years ago
Anthony Ward
Verified Buyer
“. Ot at all happy with the quality of these socks!! Paying over £20 for these and the photos have not come out the way I uploaded them.... DO NOT BUY!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Product ordered was not delivered, no contact from supplier about it. Chased online and got a re-delivery for the following Monday, not holding my breath.”
Helpful Report
Posted 6 years ago
Rosie Smith
Verified Buyer
“I haven’t even received my item!!!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Having not received delivery but tracking showing a signature which is not any one in household or neighbour, I contacted prezzybox to complain as this is a courier issue but I’m without 3 Christmas presents and only a few days left to sort. Prezzy box have not contacted me back regarding the complaint and I am still without goods”
Helpful Report
Posted 6 years ago
Euros Jones
Verified Buyer
“I'm still waiting for my Christmas present despite acknowledging non delivery.”
Helpful Report
Posted 6 years ago
Jordan Harris
Verified Buyer
“Very disappointed. All 3 shrimps had died before even opening the packaging. It was clear to see on arrival that the box had been thrown around in transit despite there being fragile taping wrapped around the box. This would have been the perfect Xmas present but now I need to resort to plan b and being £100 out of pocket.”
Helpful Report
Posted 6 years ago
Tony Mc Ivor
Verified Buyer
“Disappointed with size of items bought especially book”
Helpful Report
Posted 6 years ago
Samuel Starkey
Verified Buyer
“I have not received my item that has supposedly been delivered”
Helpful Report
Posted 6 years ago
Jean-Claude Provencal
Verified Buyer
“I have not received my parcel. I have just tried to track it and apparently it was lest in a safe place 4 days ago at 1130am. I have a concierge service, so whose letterbox did they safely leave my stuff?”
Helpful Report
Posted 6 years ago
Hannah Gerrard
Verified Buyer
“Nothing to review.. parcel still hasn’t arrived🙃wondering if it ever will, won’t be shopping here again.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“EASY TO ORDER,GREAT RESPONSE AND DELIVERED RIGHT ON TIME.”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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