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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Alanna Wood
Verified Buyer
“I paid extra for 48hour postage to guarantee in time for Xmas! Now I had to Explain to my father that his present from his first granddaughter hasn't arrived. VERY DISAPPOINTING”
Helpful Report
Posted 6 years ago
Ellie Collier
Verified Buyer
“Delivery was fab, right on time. However we just opened and it will not work. So that’s very disappointing and a waste of money. :(”
Helpful Report
Posted 6 years ago
Sara Weaver
Verified Buyer
“Dreadful. My gift was stolen and I was delivered 3 empty cardboard boxes on Christmas Eve.”
Helpful Report
Posted 6 years ago
Matthew Wilby
Verified Buyer
“I haven’t received it yet despite being assured it would arrive before Christmas, so disappointing!”
Helpful Report
Posted 6 years ago
Christian Copeland
Verified Buyer
“Didnt arrive on time even though i paid for delivery before Xmas”
Helpful Report
Posted 6 years ago
Nathan Binns
Verified Buyer
“Absolutely awful, ordered presents that were stated as being guaranteed for Christmas and of course once I had paid for the them I then get confirmation to say my delivery will be arriving after Christmas, contacted customer service and expressed my dissatisfaction and they said that they couldn't guarantee it. Appalled. Don't guarantee it if you can't deliver.”
Helpful Report
Posted 6 years ago
Denise Cox
Verified Buyer
“Have just tried the goods you sent me before wrapping it up to give as a christmas present & the eyezone masseger just does not work. I have tried putting in a new battery but still not working. Really disappointed and down a gift. Before Christmas day is here i now after think about returning the eyezone masseger.”
Helpful Report
Posted 6 years ago
Laura MacTaggart
Verified Buyer
“Disappointed- ordered Christmas gifts, due to arrive 21st Dec- now Boxing Day. Waste of time.”
Helpful Report
Posted 6 years ago
Taylot Smith
Verified Buyer
“Spirit level was out of the man mug and it’s a Christmas present”
Helpful Report
Posted 6 years ago
Stacey Georgiou
Verified Buyer
“Was told my items would be here in time for Christmas they still havent arrived. Was told 2 of my items were out of stock so they would refund me for them on the very same day didn't receive the refund til 2 days later and was only refunded for 1 out of 2 of the items and still haven't yet received the refund for the second item won't be using this website again!”
Helpful Report
Posted 6 years ago
Laia Coll-Autet
Verified Buyer
“I ordered some items from the website on 17/12/2018. These items were supposed to be delivered by Hermes on 20/12/2018. I still haven't received anything. After attempting to contact Hermes several times and blaming them for the lack of information regarding the delivery, I have been told that Prezzybox did not provide the line of address for the delivery address, and thus, they were unable to deliver my parcel (I have screenshots to prove all this information). I hope this is a mistake, but this is something that I hope never happens again. I am extremely disappointed that by such a small mistake has caused such a big delay. Surprisingly, thanks to Hermes, I might get hold of the items today. Thanks for messing up with the delivery address. I don't think I will shop with you again after this experience!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a book and paid for express delivery. 3 days later was told my order could not be fulfilled ...the order was placed so should be in stock . Very poor service will not be using again nor will I recommend Prezzybox”
Helpful Report
Posted 6 years ago
Rachel Buckley
Verified Buyer
“I still haven’t received my order when I ordered it about 2 weeks ago with next day delivery”
Helpful Report
Posted 6 years ago
Gabby Blackwell
Verified Buyer
“The delivery has still not arrived!! Unfortunately I ordered this to be delivered for Christmas as it was a secret Santa present for one of my family. My confirmation email assured me it would be delivered by 19th of December and it has still not arrived so I’ve had to by an alternative present. This is simply not good enough and I would like a refund.”
Helpful Report
Posted 6 years ago
Patricia Blower
Verified Buyer
“Would review but haven’t received goods -now missed Christmas !!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Haven’t received item in time for Christmas”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Paid for next day delivery but didn't get it!! No email or text saying sorry for delay.”
Helpful Report
Posted 6 years ago
Marina Hossain
Verified Buyer
“Awful service. No response to a complaint other than to ask me to do this survey...so clearly not very bright either.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Product didn’t arrive so cant review!”
Helpful Report
Posted 6 years ago
Justin Godfrey
Verified Buyer
“Not impresed at all with false delivery dates still 6 days over eta and are for Xmas and a birthday which as been and gone!very disappointed with the service I've recieved and empty handed and out of pocket”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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