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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rebecca Cunningham
Verified Buyer
“I ordered my key ring on Tuesday. I was promised 2-3 working days, which meant the latest it would’ve been here was Friday. I still have not received my parcel, it was for a valentines present that I was taking away with me for the weekend and now it’s dissapointing that I have to give my present late as a result of your incompetence! Will not be using this again.”
Helpful Report
Posted 6 years ago
Hello Rebecca Firstly, thank you for taking the time to leave a review, we appreciate all feedback. Unfortunately personalised items do take a little longer, as we have to allow time for them to be manufactured. For this item it states on our site that they are dispatched in 1-2 days, then the standard delivery method goes on top of that being 2-3 days. We're really sorry you're unhappy and sincerely hope you change your mind in the future. Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“Recieved no news of shipping at all and cookie was pretty diaguating tasting.”
Helpful Report
Posted 6 years ago
Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.
Posted 6 years ago
Josh Halford
Verified Buyer
“Not impressed at all really. Paid extra to get what I ordered on a specific day and it didn’t turn up when I asked for it so I waisted £12”
Helpful Report
Posted 6 years ago
Hi Josh thanks so much for your feedback, I have looked into your order and you are absolutely right. You ordered before the cut off time, so I have no idea why DPD didn't get this to you in the time you paid for. I have issued a refund of the price difference of £11.00 from this service down to standard service, this will appear in your bank within a few working days. Again really sorry for your inconvenience. Prezzybox
Posted 6 years ago
Anonymous
Verified Buyer
“Product was as described and delivered in good time however the surprise was ruined - I had bought a personalised Toblerone for Valentine’s Day and the description was written on the outer packaging, my partner saw it. So annoyed. So won’t use them again.”
Helpful Report
Posted 6 years ago
Hello Thank you for your feedback. We are sorry to hear you are not happy with your order. It is just standard that the packaging looks this way but we will take your comments on board and if you have any further questions, please feel free to contact us at csteam@prezzybox.com. Many thanks.
Posted 6 years ago
Anonymous
Verified Buyer
“Package still hasn’t arrived. Haven’t even got an email that it’s been dispatched!”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We can see that you contacted us directly and it looks as though your order was dispatched and upgraded for you. We hope this helps Many thanks.
Posted 6 years ago
Abigail Potter
Verified Buyer
“I ordered a personalised print, with the thought it was framed like the picture displayed yet all it is, is something I could’ve made on word documents costing me £20.00. Not happy with it at all”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We are sorry to hear that you aren't happy with your item. There are unframed and framed options on this particular item but if you would like to discuss this further with us, please contact us at csteam@prezzybox.com. Many thanks.
Posted 6 years ago
Simon Terry
Verified Buyer
“I ordered a pop up teddy and just got a teddy. Disappointed. This was a present. I want my money back please”
Helpful Report
Posted 6 years ago
Hello Simon Thank you for your feedback. We are sorry but we can see that you ordered a teddy with a personalised jumper. Apologies we cannot help any further but if you would like to contact us, please email csteam@prezzybox.com. Many thanks.
Posted 6 years ago
Jodie Qizilbash
Verified Buyer
“I ordered a number of items for Valentine’s Day they all arrived serperatly and not in time I and get disappointed and will not be ordering off you again!”
Helpful Report
Posted 6 years ago
Hello and thank you for your feedback. We can see from your order that you have been in contact with us previously. As explained, our items come from various different partners but we understand that your wrapping paper was lost in transit so an urgent replacement was issued. We are truly sorry for any inconvenience caused. Many thanks
Posted 6 years ago
Will Basford
Verified Buyer
“incredibly disappointing”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Gift failed to arrive by the stated on the order so too late for an important birthday.”
Helpful Report
Posted 6 years ago
Donna Savage
Verified Buyer
“Poor customer service, called to check my order and was told they would call me back...heard nothing so had to callback. Item was much smaller than expected, nice enough but VERY expensive for what it is. Wouldn’t order again!!!”
Helpful Report
Posted 6 years ago
Natasha Nehmet
Verified Buyer
“Been sent an email to write a review as my gift should have arrived today, but it hasn’t. Was a birthday gift that will now be late!! Even though when ordering said next day then email gave up to today, but late after you have paid! Then still didn’t come on the day they said. So annoying and it was my first time using prezzybox won’t bother again !”
Helpful Report
Posted 6 years ago
Joanne Campbell
Verified Buyer
“Disappointed to find that the name I chose was only on one side of a sleeve and not on the box it self..£16.99 I paid for this!!...I'll stick to the £3 one's from asda thank you..”
Helpful Report
Posted 6 years ago
Josie Appleby
Verified Buyer
“Hard to write a review when I haven’t received the item that I ordered a week ago”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I haven't received my item”
Helpful Report
Posted 6 years ago
James Macdonald
Verified Buyer
“I have STILL not received the item I purchased.”
Helpful Report
Posted 6 years ago
Overseas
Verified Buyer
“Your promise of delivery was of a very low standard, but your return emails was quick.”
Helpful Report
Posted 6 years ago
JOHN MEROPOULOS
Verified Buyer
“Package delivered and Left outside of house in pouring rain. All items were damaged and could not be given as “prezzy” Very disappointed and will not use again.”
Helpful Report
Posted 6 years ago
Keith Rae
Verified Buyer
“I have been asked to complete this review and yet still haven't received the goos”
Helpful Report
Posted 6 years ago
Matthew Challands
Verified Buyer
“My experience with prezzybox has been poor, very poor, in fact if there was a lower rating than very poor I would go there. Product ordered on the 5th Feb, with a listed despatch of 1-2 days, an order confirmation mail was sent by prezzybox and received by me on the 5th, since then no product has arrived but money has been taken. I submitted a request to chase the order on the website but more than 24 hours later have not heard a single thing. Really, really, really bad. At this stage I would say do not use this company.”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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