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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kendall Sloan
Verified Buyer
“Ordered 2 boxes of the hot chocolate balls and payed next day delivery however never received for 2 days, emailed asking why to be advised they were out of stock! Unless I emailed to ask I wouldn’t of probably found out! I had to ask for a refund of my next day delivery! Which still has not reached my account but just very poor. Payed next day delivery for Saturday delivery as I was going away on Monday so wanted to try before I left!”
Helpful Report
Posted 6 years ago
Ann Black
Verified Buyer
“Really disappointed with size of cookie for 8.99!!! Embarrassed to give it for Mother’s Day!! And haven’t received rest of order”
Helpful Report
Posted 6 years ago
Philip Ross
Verified Buyer
“On Thursday afternoon at 1400 I ordered a next day delivery before 1200 and paid the hefty postage surcharge to ensure delivery The order did not arrive on Friday and on ringing them mid afternoon I was told there was a problem and the item would be delivered on Saturday Again no delivery and no call to say so I contacted them om Monday and they said the item would be delivered which it was at nearly mid day They offered to refund the postage which I suppose was something However the item was for a present for a new born baby which unfortunately was not able to be given The problem may well be entirely with the courier however that does not help. That is the reason I have given the rating”
Helpful Report
Posted 6 years ago
Sana Shafiq
Verified Buyer
“I never received the product.”
Helpful Report
Posted 6 years ago
Justin Shingles
Verified Buyer
“Very poor because I received no notification a) that the order was out of stock for 2 months but only confirmation that the item had been sent for delivery last Saturday and b) on telephoning yesterday to say where is the item to be told it was out of stock, no subsequent confirmation of refund of £12.98 cost of the item. I am somewhat surprised that this has been sent to me as the questions below are of course irrelevant”
Helpful Report
Posted 6 years ago
Simmy Pardia
Verified Buyer
“I ordered for 6 things for a friend in london!! I cannot get in touch with you as one of my orders has not been delivered and its been a month! Even when i try to track my order it says wrong order id when i have checked it again n again! If this is how your service is I am really sorry very poor!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Only received two of the three items ordered”
Helpful Report
Posted 6 years ago
Wesley Maher
Verified Buyer
“I ordered two items, both had a delivery date of the 20th March, its now the 25th March and only one item has been delivered with no contact or information about the second item that is still missing. After chasing them I am now informed that the product is out of stock even though I received an email from them stating the item had been dispatched! Very poor customer service and mis-information of delivery times.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“i have never seen such a diabolical disgraceful disgusting disorganised website in all of my many years of being on the internet!!!1!1!1!!!”
Helpful Report
Posted 6 years ago
Jessica Stanfield
Verified Buyer
“I haven’t actually received my order yet??? Any idea when I might get it???”
Helpful Report
Posted 6 years ago
Kyla Hughes
Verified Buyer
“I never recieved my item....”
Helpful Report
Posted 6 years ago
Colin Green
Verified Buyer
“My order was placed on the 17/3/19. I received an order confirmation. I noted on the website that delivery would take 1 - 4 days. The confirmation e- mail said delivery would be between 20/3 and 22/3. The item never arrived. Since this gift was for a child’s birthday it was very disappointing”
Helpful Report
Posted 6 years ago
Anne Procter
Verified Buyer
“Not happy that the lid of the photo box did not fit at all - this was needed as a christening present for tomorrow. Had to give it to a relative who is a joiner to sand it down to make it fit”
Helpful Report
Posted 6 years ago
Sharon Binns
Verified Buyer
“I ordered two items for a friends birthday, and paid extra for 48 hr delivery. The gift wasn’t delivered! When I tracked the delivery? It hadn’t been collected from Prezzybox. When I contacted Prezzybox, they didn’t know it hadn’t been dispatched. Customer service is shocking, they said it was an ‘accident’”
Helpful Report
Posted 6 years ago
Jacqueline Casey
Verified Buyer
“Very dissapointed. Purposely choose you as you advertised next day delivery! Should havebeen delivered on the 16th march! Didnt arrive till the 18th march! I understand it was public holiday! But you should have advised me as it was my sisters birthday and i would have shopped elsewhere! Sorry for negative review!”
Helpful Report
Posted 6 years ago
Stuart Cleaver
Verified Buyer
“Not very happy to be completely honest, I purchased the box with photos on the side & it arrived damaged. My mum might not get her mother’s day gift on time now as the replacement hasn’t turned up yet.”
Helpful Report
Posted 6 years ago
Reighanne Shaw
Verified Buyer
“I am still waiting on my item.”
Helpful Report
Posted 6 years ago
Richard Birch
Verified Buyer
“Poor quality not very big product paid a lot of money expensive delivery”
Helpful Report
Posted 6 years ago
Hello Richard and thank you for taking the time to leave feedback. We have passed your comments onto our buying team and our partner company that produce these items. Our delivery charge is a standard amount we use across all of our items to ensure a fast and efficient delivery. If you have any more questions, please contact us at csteam@prezzybox.com. Many thanks.
Posted 6 years ago
Heather Ella
Verified Buyer
“Really not happy. Ordered for a kids birthday party and the order never arrived. Wouldn't recommend this website.”
Helpful Report
Posted 6 years ago
Hi there! We can see you contacted our customer service team, and they were able to see you have since received your item. We are really sorry again that it took slightly longer than expected! We sincerely hope you change your mind in the future. Best wishes
Posted 6 years ago
Hello Heather Thanks for your feedback. We have been querying your order with Hermes and there was an address query with the order, hence the delay. We are truly sorry that we were not aware of this at the time and apologies for the inconvenience. Many thanks.
Posted 6 years ago
Sean Jones
Verified Buyer
“Very cheap quality. Paid 24 pounds for something i genuinely could have done myself, disappointing. Cheap print out wouldn’t not recommend”
Helpful Report
Posted 6 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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