Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“W ere the hell is my delivery”

Helpful Report

Posted 6 years ago

Hi Julie As your order was placed on a Saturday, your order was not fulfilled until the next working day which was yesterday (Monday being bank holiday) to then be on next day delivery which was today. I hope this clears things up, and we are happy you have now received your item! :) If you need anything else please do not hesitate to contact us either through the website or on csteam@prezzybox.com Best regards

Posted 6 years ago

“Paid extra for next day delivery to find out after payment 4 to five days four days late for intended purpose misleading?”

Helpful Report

Posted 6 years ago

“no mention of del date until after payment. paid for next day on Friday after payment told Tuesday. NOT GOOD ENOUGH …. WILL NEVER USE AGAIN”

Helpful Report

Posted 6 years ago

“Having just received an email telling me to download Adobe Reader and then not being able to do so I have now had to pay to have the gift voucher sent by post. I am extremely unhappy about doing this but I had no alternative. I will think twice before using this company again.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery and item failed to arrive. Very disappointing will not be using Prezzybox again.”

Helpful Report

Posted 6 years ago

Hi Gareth! We are really sorry to hear this, a member of our customer service team is going to contact you shortly! Prezzybox

Posted 6 years ago

“Poor quality of torches both blurred pictures very expensive for what you get can hardly tell with the pictures very disappointing!”

Helpful Report

Posted 6 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 6 years ago

“Item not received”

Helpful Report

Posted 6 years ago

Hey Lorraine So sorry to hear. A member of our customer service team is investigating this and is going to contact you directly. Prezzybox

Posted 6 years ago

“Yes, I thought I would have received this by now too! E-mail me again when I've actually received the item. ☹”

Helpful Report

Posted 6 years ago

Hi Wendy! Whoops - Looks like we've sent your review request a little too soon, sorry! Your order still has time to arrive, the estimated arrival dates are between Mon, Apr 22nd 2019 - Fri, Apr 26th 2019. We hope you love your Prezzy! Thank you, Prezzybox.

Posted 6 years ago

“The online purchasing process never asked for the delivery address but instead took me straight through to the payment page. This resulted in the item automatically being sent out to my address when in fact it is a gift for someone else and I wanted it to be sent to a different address. I completed an online message form straight away informing prezzybox of this error and the address I wanted the item sending to. This wasn’t actioned and prezzybox have sent the item to the wrong address. My gift now won’t arrive at the intended recipients address in time for their birthday. I won’t be using prezzybox again.”

Helpful Report

Posted 6 years ago

Hi Robert, We're so sorry that we weren't able to amend your address in time on this occasion. Sadly, our offices were closed over the bank holidays and we didn't receive your message until our team were back following the break. We're sorry once again that we couldn't assist this time. Prezzybox.

Posted 6 years ago

“Received the wrong order very unhappy as it was a easter gift! Personalised the cream egg box with pauls eggs and been sent Karen’s eggs and the box was open! Not the best service”

Helpful Report

Posted 6 years ago

Hi Nicola We are really sorry to see this and we are unsure how this happened. We can see that you have been in contact with our Customer Service Team and we were able to come to some sort of resolution for you. We are sorry again for your inconvenience on this! Prezzybox

Posted 6 years ago

“Arrived too late. Disappointed. They are a horrid colour. For the price I paid these were absolutely not worth the money.”

Prezzybox 1 star review on 18th April 2019

Helpful Report

Posted 6 years ago

Hi Laura We are sorry to hear you are unhappy with your item. Unfortunately we cannot accept returns on personalised items unless they are faulty, a member of our customer service team is going to contact you shortly! Best regards Prezzybox

Posted 6 years ago

“Poor Quality”

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Posted 6 years ago

“Item still hasn’t arrived and it was for my sisters 70th birthday so I have been completely let down. I complained and received a reply today saying the item was sent but not tracked and tonwait 19 days before contacting them again which, quite frankly, is disgraceful customer service. They clearly haven’t grasped that I ordered this item personalised for a birthday present and that day will come and go long before they want me to escalate it to them. Waste of space”

Helpful Report

Posted 6 years ago

“Rubbish product, good customer service”

Helpful Report

Posted 6 years ago

“I haven't received it so how can I review it!”

Helpful Report

Posted 6 years ago

“Ridiculous piece of plastic very disappointing considering the price a total rip off.”

Helpful Report

Posted 6 years ago

Hi Frances We are really sorry to hear you are unhappy with the quality of your item. If you would like to contact our Customer Service Team on csteam@prezzybox.com along with your order number, why you are unhappy with the product and also some images of the problem areas of the product, someone will get back to you and hopefully get this sorted for you. Thanks, Prezzybox

Posted 6 years ago

“Got a code to use but it wouldn’t accept it” not sure use prezzybox again””

Helpful Report

Posted 6 years ago

Hello Janet Thank you for your feedback. If you would like to email us at csteam@prezzybox.com, with your code and we can look into this for you. Many thanks

Posted 6 years ago

“Attempted to change the address of delivery on the website ( which doesn't work) and tried cancelling an order which i can not do!!!”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We received an email saying that you wanted to amend the address and this was done successfully for you. Many thanks again.

Posted 6 years ago

“Terrible You took my order and my money You let me down No such product, out of order but You still took my order. Terrible Terrible app Amanda”

Helpful Report

Posted 6 years ago

Hello and thank you for taking the time to leave feedback. At the time of your order, we were unaware that your item was out of stock but as soon as we were informed of the issue by our partner, we contacted you and processed a refund. Please accept our sincerest apologies for any inconvenience caused.

Posted 6 years ago

“Got a personalised lighter and it came in a damaged box and it didn't work! No where to put fluid in, it's stiff to spin the thing to make it light, so upset because it was meant to be a present!”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to hear this and we will happily get a rpelacement issued for you. Can you please send us a picture of the box and item to csteam@prezzybox.com for our records. We look forward to your email. Many thanks.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,290 reviews