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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Daniel Callow
Verified Buyer
“Paid for next day delivery and it never arrived. I asked for a refund however still hasn’t been paid”
Helpful Report
Posted 5 years ago
Harriet Leah
Verified Buyer
“Asking me to write a review when I haven’t actually reviewed my order ?”
Helpful Report
Posted 5 years ago
Danielle Taylor
Verified Buyer
“Paid £5 extra for next day delivery for an item that still hasn’t arrived. No response when I contacted the company, terrible service”
Helpful Report
Posted 5 years ago
Hayley Phoenix-Stones
Verified Buyer
“First time order. Paid for next day delivery and 4 days later in still waiting. Yes its a busy time of year but strange how every other order I've made has arrived from other suppliers. Your parcel delivery is likely to be harming your business. This won't reach me in time so expect a return 100% not impressed.”
Helpful Report
Posted 5 years ago
Donna Sloan
Verified Buyer
“Placed an order yesterday on a next day delivery for today. Looking at the tracking today, it’s clear it’s not going to arrive as there isn’t any tracking. I rang this morning and was told to call back at 4pm and if tracking wasn’t updated they’d arrange for a replacement order to be dispatched for tomorrow. Called at 4pm to be told to track the parcel again tomorrow morning as he was “90% sure it would arrive tomorrow”?! Refused to send a replacement parcel on this basis, then changed his mind and said I’d missed the cut off for delivery tomorrow anyway. Poor service and I definitely won’t be using again.”
Helpful Report
Posted 5 years ago
Jacqueline Wilson
Verified Buyer
“Not happy !”
Helpful Report
Posted 5 years ago
Mustafa Eden
Verified Buyer
“Disappointed with the delivery service provided erd”
Helpful Report
Posted 5 years ago
Sam Nair
Verified Buyer
“Paid for next courier delivery on Thursday 19th and still hasn’t been delivered”
Helpful Report
Posted 5 years ago
Fari Alabsss
Verified Buyer
“You guys actually deserve zero stars due to your horrible delivery service. How do I order items for next day delivery and I still don’t have them after three days? I have missed the deadline for secret Santa at my workplace due to your awful delivery service and you guys are an absolute disappointment!”
Helpful Report
Posted 5 years ago
Harpreet Rupal
Verified Buyer
“Paid to have the present delivered 2 days after placing order however it’s now been 4 days and still haven’t received it..very poor service”
Helpful Report
Posted 5 years ago
Martyn Hoare
Verified Buyer
“Ordered my item with next day delivery 3 days ago! Still haven't received it, first and last time using prezzybox.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“My order hasn’t even shown up..”
Helpful Report
Posted 5 years ago
Ben Dawes
Verified Buyer
“Delivery hasn’t arrived on the Thursday or Friday it has said”
Helpful Report
Posted 5 years ago
Paige Giles
Verified Buyer
“Ordered the product and paid additional for delivery with an arrival of 19th december. It is now 2 days late. What's the point in paying extra for it to still not arrive? Had to buy a different present as too late”
Helpful Report
Posted 5 years ago
Lyndsey Brown
Verified Buyer
“Nothing went wrong! Items spot on and delivery before expected, thanks”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered 4 gifts and paid extra for next day delivery but 3 days later I still haven’t received them.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered and paid for next day delivery ! Still waiting 2 days later !! Very very disappointed”
Helpful Report
Posted 5 years ago
Matthew Rickard
Verified Buyer
“My order still hasn’t arrived and it is now going to be 3 days late.”
Helpful Report
Posted 5 years ago
Hayley Rollings
Verified Buyer
“I would of loved to of given you a good review, but as I still have got the gift that I ordered which was supposed to of been with me between the 18th and 19th of December, then unfortunately I can't give a good review I'm afraid, it's the end of the day on the 20th of December and still no delivery. But you've used Hermes, I'm not suprised I've not got my item! 😥”
Helpful Report
Posted 5 years ago
Tiffany Horton
Verified Buyer
“It has not even turned up yet..and will be too late when it does...will never order from here again.”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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