Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent the delivery to me instead of the delivery address even though I had put a different delivery address on the order.”

Helpful Report

Posted 5 years ago

“I haven’t got my parcel yet , where is it ?”

Helpful Report

Posted 5 years ago

“I am still waiting to receive it. And have had no correspondence from you. Where is my pizza, give me my money back”

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Posted 5 years ago

“I only used Prezzybox as they listed delivery in time for Easter. Turns out this was a 'technical fault' or some such. But they gave me vouchers for the extra delivery costs! Nonetheless, no items arrived in time so defeated the object of using Prezzybox in the first place.”

Helpful Report

Posted 5 years ago

“I wish I could write a review, I can’t. I ordered a seven inch chocolate pizza to be delivered to my son, who is in his final year of uni and stuck in Birmingham. He is missing Easter and it’s also his 21st birthday on Tuesday. However, he never received the gift, even though the tracking from Hermes said it had been delivered. I hope whoever ended up with it enjoyed it, but I am gutted.”

Helpful Report

Posted 5 years ago

“Delivery details were incorrect on website.... I wasn’t notified of this until 24 hours later though. Was offered a voucher for a discount providing I placed another order. Terrible customer service. Do not rely on the delivery options offered as a guaranteed Saturday delivery (for example), may well mean the following Wednesday.”

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Posted 5 years ago

“I ordered a jar of chutney for my friend's birthday Unfortunately, it was not wrapped properly and arrived smashed to pieces”

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Posted 5 years ago

“This has still. not arrived”

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Posted 5 years ago

“Late”

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Posted 5 years ago

“I still have not received my package! I am extremely disappointed as it was a gift for my wife at Easter!”

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Posted 5 years ago

“Not received so can’t review”

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Posted 5 years ago

“Have not received my order yet or even confirmation of its dispatch!!”

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Posted 5 years ago

“I requested delivery for April 9th birthday. It still hasn’t arrived. Would cancel if I could”

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Posted 5 years ago

“Ordered 3 items money taken only to get e mails telling me goods could not be delivered in time as stated before order placed”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox

Posted 5 years ago

“I haven't received this order yet so cannot comment!”

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Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is on the way. We hope this helps! Prezzybox

Posted 5 years ago

“Where is my order? Unable to track it any more???? Prezzybox.com Hi Parvis, Good news! Your order is on its way and you can now track its progress. Order Number: 103677847”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

“I chose Prezzybox at short notice as their website said they were delivering items as normal. I paid the extra money for next day delivery as it was for my friends 50th birthday that day and thought it would be lovely for her to receive a present on her birthday. Sadly, 3 days on and the present still hasn't reached her. I've had no phone call from anyone to say when it will be delivered. I realise the current conditions affect many deliveries as is stated on so many websites but Prezzybox said their deliveries were going ahead as normal. Not impressed at all.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay with our courier. We can see your order arrived safely on the 7th April and that a member of the team has helped you. Many Thanks, Prezzybox

Posted 5 years ago

“My item has not arrived?”

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Posted 5 years ago

“I was overcharged for my purchase and I want my money back please. I have tried to contact the customer services but no response has been given”

Helpful Report

Posted 5 years ago

Hello Rodrigo, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox

Posted 5 years ago

“Wat a cheek. Asking me to review wen I still havnt recieved my parcel due yesterday for my mums birthday. Have nothing now to give her yet last update from Hermes was 9 16pm last night saying the order is on it's way? So where is it? A main door semi detached house yet issue with delivering. I'm disgusted. If I knew I used this service I would never hav ordered from u and will never order again. I want a refund and dont dare deliver this item to me tomorrow as it's far too late. U say there is no delays with delivery on our website well YES THERE IS. Misleading information. U have ruined my mumd birthday as I have absolutely nothing to give her now”

Helpful Report

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,288 reviews