Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“So far, the order has not arrived today as it should have and it it 8:00 PM,so a poor rating for you!”

Posted 5 years ago

Hello Diana, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

“This is part of a birthday present 29 May. Therefore too early to say but I am unable to submit without star rating. No doubt more may be appropriate once recipient opens the 3 presents we asked for”

Helpful Report

Posted 5 years ago

Hello Heather, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“I haven't received either of my items yet and I'm really upset! My partner is 40 on Thursday and ordered this stuff two weeks ago”

Helpful Report

Posted 5 years ago

Hello Katie, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Very disappointed, delivery has not taken place, Hermes have not confirmed when order will be delivered and Prezzybox.com has not replied to my email, this is so embarrassing as this is a birthday gift.”

Helpful Report

Posted 5 years ago

Hello Paula, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. We can see your order is delivered. Please accept our sincerest apologies for any inconvenience caused. Kind Regards, Prezzybox

Posted 5 years ago

“Cant really review as my Saturday order ( now is Monday) hasn't arrived”

Helpful Report

Posted 5 years ago

Hello Hannah, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“I used this website specifically for its next day present service offering. I payed for a next day/Saturday delivery to ensure delivery of a birthday present on the required day. The order was placed on 8th and has still not arrived 3 days later.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I paid for Saturday delivery and still haven’t even had a dispatch email, it’s now Monday. I needed the presents by today hence why I paid the extra money, I sent an email enquiring What’s going on and had no reply.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I paid extra for a courier to deliver my friends child’s birthday present . Should have arrived last Friday and STILL not delivered . Crying child . Very disappointed !!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“NEVER AGAIN! I complained and got a standard reply back, I furthered my complaint and received back the self same reply. No one here cares, no one even read my issues.. Keep away from here”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team has been helping you with your issue, and you have been refunded in full. Many Thanks, Prezzybox

Posted 5 years ago

“Cannot get in contact with you or dpd my brother didn't receive the present for his 70th Birthday at all. I paid 9.99 for next day delivery. Pretty fed up with you and dpd.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Ordered a gift from the next day delivery section of the website and paid extra (cost as much as the actual gift) for next day delivery. Got confirmation email that everything is being processed fine. Got an email that evening saying that the gift won’t be delivered until after 4 days. Raised a query online regarding this. Still waiting for a response. Cannot give a review on the gift as it still has not been delivered yet.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order, we are sorry you have experienced a slight delay with your delivery, your order was dispatched but unfortunately the delivery service were experiencing a slight delay with some deliveries. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 5 years ago

“I had bought chocolates, with a message (thank you) but they were delivered as a melting hazard which the recipient not only had to throw straight away.. It leaked on her carpet too. Absolutely awful.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Nothing turned up after seven days no communication with customer services , just not answering.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“I sent my friend happy birthday chocolates which when received were completely melted. This is not good enough.”

Helpful Report

Posted 5 years ago

Hello Maura, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Not received it yet so difficult to comment . Has it been despatched ?”

Helpful Report

Posted 5 years ago

Hello Kim, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“I haven't received it yet.. Hermes are totally rubbish .so for that I'm rating it low”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Paid extra for delivery in time for a birthday. It’s still not here despite being reassured it would be here”

Helpful Report

Posted 5 years ago

Hello Gemma, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Paid £10 for guaranteed Delivery never arrived on time, still hasn’t, wont be using this site again”

Helpful Report

Posted 5 years ago

Hello Robert, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 5 years ago

“Disappointed as still not arrived”

Helpful Report

Posted 5 years ago

Hello June, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“It has been a while and my order hasn’t been dispatched yet so there’s not much I can say for the time being.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review and for your order placed on the 1st May, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews