Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Where is it ????????”

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team has resolved your issue as we unfortunately received an incorrect house number, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“It’s not great! Make your own it’ll be much cheaper and much more well presented. It came in a normal postage box which looked awful by the time it got to me, the postage stamps weren’t exactly a nice feature for a hamper either! I mean put the box inside a bag and wrap it to protect it or something! At least the labels would have been stuck on the box itself!. It would have been far more effective to buy the personalised sticker alone and made my own. Poor excuse for a ‘hamper’. I’m still waiting to hear back from them regarding this tatty box. Not happy!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“I have recieved my order disappointed as it's a fathers days gift.”

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Posted 5 years ago

“paid for next day delivery and still waiting for my item arriving”

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Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks,

Posted 5 years ago

“Haven’t received it yet!!”

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Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“I still haven’t received my order yet?!”

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Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“I haven’t got my item”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Exceedingly over priced and not suitable for use”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“I was shock that u can say that you item will be delivered 3-5 days and it still not arrived and I was a gift for a 18th birthday and now because it did not arrive I will never be using this site again”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is on the way and due for arrival on or before the 18th June. We hope this helps!

Posted 5 years ago

“Not as pictured and came smashed.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Don’t use this company ordered week half before my partners birthday stil hasn’t arrived partners birthday been n gone now stil hasn’t arrived awful service”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Paid for next day delivery and it wasn’t delivered (still hasn’t been as yet) when it was supposed to be. Why offer a service you clearly can’t provide and leave customers disappointed. First and last time I will place an order with you”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I haven’t received it!!! 8th June”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is on the way and due for arrival between Friday June 5, 2020 - Wednesday June 10, 2020. We hope this helps!

Posted 5 years ago

“Can't. Haven't received it yet!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is on the way and due for arrival between Monday June 15, 2020 - Friday June 19, 2020. We hope this helps!

Posted 5 years ago

“Paid for a Saturday courier delivery, as my friends birthday was on Saturday. Turned up on Monday!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Haven’t received item!!!!!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Still not received this item so slightly insulting to ask me to review it. Please confirm where my item is”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“It takes forever to dispatch, better order 2 weeks early or it will come too late... Not happy at all”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Overpriced for what they were and tasted pretty awful th would not recommend especially when charged 3.99 for express delivery whuch implied nearest when ordering complained and even clicked on email response from customer service to cancel which they just ignored and sent them anyway would not use again”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Let me down with delivery, should have arrived yesterday, never arrived, cancelled order.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews