Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“My order was a split delivery, with a week between items being delivered. As this was a gift the impact was totally lost. Not only did this cause major disappointment, there was no indication of items not arriving together at time of payment and extra was paid for prompt delivery. I would probably not use this site again. Regards Catherine”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. As one of your items was from our partners this was shipped separately. This would have been reflected in the estimated delivery dates on your order confirmation. We're sorry if this was not clear. Many thanks, Prezzybox.

Posted 4 years ago

“Haven’t received my item yet even though it should of arrived yesterday!”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The gift wasn’t delivered. I’m enquiring with Hermes why not but my friend’s birthday was over a week ago and she still hasn’t received the present. Will not be using again.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“I was very disappointed that after placing my order had no response email from Prezzy Box. I had no idea that the order had been accepted until I received an email from the courier to say delivery had been made to the recipient. I emailed Prezzy Box twice to see what was happening but heard nothing. I definitely won’t recommend or use Prezzy Box again.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I never got my gift it’s a joke wouldn’t recommend”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“I can’t review the product as I have not received it yet. A Elwig”

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Posted 4 years ago

“You sent the invoice to the person I sent a gift, so not cool. That was horrible...”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We don’t include any pricing information with our deliveries - the only details included are the delivery address and the item/s ordered. We hope this helps. Thank you, Prezzybox

Posted 4 years ago

“Item I ordered was not in stock. Shouldn’t have been able to purchase! Took my money then had to wait for a refund.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're really sorry that on this occasion we were unable to fulfill your order. We can see that a refund was processed immediately after we contacted you, this can take up to 5 working days to appear back into your account. We're sorry for the inconvenience on this occasion. Thanks, Prezzybox.

Posted 4 years ago

“I havent had it delivered yet, so this is a little premature. Also, I hate being automatically subscribed to comms and sent annoying surveys.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“My parcels were delivered today and the boxes (games) inside were battered and open - I cannot give these to people as presents, they look so messy/disgusting. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Order is going to be 3 days late I am so disappointed. I paid £10 for next day delivery. My friend has her birthday on the same day as me, this is the first time I have ever missed her birthday.”

Helpful Report

Posted 4 years ago

Hello, Thanks for you review. Due to your order being placed after our cut off time, your order was dispatched the following day for delivery on the next working day. More information around deliveries can be found in the deliveries section on our site. If you would like to speak to us some more about this, please do get in touch. Many thanks, Prezzybox.

Posted 4 years ago

“The slippers never arrived.”

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Posted 5 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 5 years ago

“Gift never arrived.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 5 years ago

“Box left outside by courier despite instructions to leave in outbuildings. Parcel soggy when we got home”

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Posted 5 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damage, please contact us on csteam@prezzybox.com if your item was damaged. Thank you for the feedback, Prezzybox.

Posted 5 years ago

“I havn't recieved my order which was £25. I ordered it 2-3 weeks ago and still havn't got it. I would like you to tell me where my delivery is and when it will be arriving as it was a present and their birthday present will now be 2 weeks belated. Very dissapointed :(”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 5 years ago

“Still waiting for my order. It was meant to be a present for a special day but hasn't been received so I won't be using this site any time soon”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“NOT received our order yet, not impressed”

Helpful Report

Posted 5 years ago

Hello, Thanks for your recent review. We're sorry to hear that you have not yet received your order. We've had a look at the tracking and can see that a delivery was attempted but unfortunately no one was in. Our couriers will reattempt delivery at a suitable time. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 5 years ago

“Very easy to do business with, hoping my friend will be as delighted as I am with their gift 🎁”

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Posted 5 years ago

“Well, Prezzybox.com maybe fine - idea, website and timely delivery. But, it was only after I had made my purchase, that I read some reviews (on a different website), and I was aghast! Quite simply, I thought I had purchased a delightfully gorgeous looking, good quality decanter. It was only after I had made my purchase though, that I read some reviews about it,(silly me!). This was not what the reviews of said product confirmed however; indeed, my purchase was revealed to be of only half bottle capacity, and made of the thinnest poor quality material. The fact is no review could determine whether the material was glass or plastic, only that it was exceedingly thin and resembled the sort of product you’d expect to find in a ‘pound shop’! I will be honest and say that I haven’t opened the delivered package yet, but it does feel ridiculously light, and I can tell it’s content is certainly not full bottle size. But worse things happen at sea,,so when I give my present, I’ll just prepare the ‘giftee’, so there is no horrendous shock.”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 5 years ago

“Payed for next day delivery and still nothing after 2 days”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews