Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my parcels and ment to be Thursdays last week shocking”

Helpful Report

Posted 4 years ago

Hello. Thank you for your feedback. We can confirm that your order was dispatched on the 11th and is with Royal Mail and on its way to you now. We hope this helps.

Posted 4 years ago

“I paid for express delivery but the courier still has not delivered 2 days after the scheduled slot”

Helpful Report

Posted 4 years ago

Hello Daisy Thank you for your feedback. It looks as though your parcel is stuck with Hermes at the minute so we have contacted them now for you to move this along. Many Thanks.

Posted 4 years ago

“Delayed. Probabaly down to using hermes as a courier. Won't use site again, sorry!”

Helpful Report

Posted 4 years ago

Hello Ashley Thank you for your feedback. Apoligies but yes, your order is delayed with Hermes, however the tracking has updated today and will be with you shortly. Many Thanks.

Posted 4 years ago

“Not received item”

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Posted 4 years ago

Hello Gillian Thank you for your feedback. We can see that your order was dispatched on the 11th and is due between the 14th and 17th December. Many Thanks.

Posted 4 years ago

“The ideas arrived in a opened and wet box”

Helpful Report

Posted 4 years ago

Hello Bradley Thank you for your feedback and sorry to hear this. Please contact us at csteam@prezzybox.com and we can get a replacement order out to you. Many Thanks.

Posted 4 years ago

“You sent me the wrong item”

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Posted 4 years ago

Hello Adam Thank you for your feedback. We can see that you have been in contact with us directly and a replacement is on its way to you now. Many Thanks.

Posted 4 years ago

“My order did not arrive”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Paid for Saturday delivery, had an email off the delivery company to say Prezzybox still hadn’t given them the parcel on Saturday afternoon. And when it arrived, the box was unbelievably damaged”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“The shopping experience was good on your website unfortunately the box was open when it was delivered and left on a drain in my carport on a very rainy day so the box and it’s contents were sopping wet.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Took to long to tell me you couldn't complete my order.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're really sorry we weren't able to fulfil your order on this occasion. We can see that you were notified of this the day after placing your order and a full refund was issued. We're so sorry for any inconvenience this may have caused. Thanks, Prezzybox.

Posted 4 years ago

“Feel like Elton John !! I’m still standing awaiting delivery!!! Four days on the trot it was getting delivered, still waiting!!!!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry to hear you've had an issue with delivery. We've contacted you directly to discuss this. Thanks, Prezzybox.

Posted 4 years ago

“The item I ordered was supposed to come 3 days ago...”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“Can’t say yet as I’ve not received the goods and I’m already being pestered with emails to leave a review! Honestly, get your act together.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered 2 100 Movie Posters, arrived in a crushed box with no internal protection for them other than the boxes the posters came in. Which in turn are crumpled down the side. These were both Christmas gifts so massively disappointed and contemplating returning them as I cant gift them as gifts now”

Helpful Report

Posted 4 years ago

“My parcel was meant to be delivered on 7th still hasn’t came”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Haven't received my package and there's no sign of it either...I had an email from the courier (hermes) saying they attempted delivery but nobody was home...this was an outright lie because I have been home the entire time and nobody has been to my door...I know this isn't the fault of prezzy box but I havent received what I payed for and the courier they use seems to have just abandoned me”

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Posted 4 years ago

“Good value”

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Posted 4 years ago

“So far no goods have arrived”

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Posted 4 years ago

“Just received my chocolate bombs, unfortunately all cracked! They seemed to have been packed well enough but obviously carriers didn’t take care in handling. Shame”

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Posted 4 years ago

“Didn’t receive half my order”

Helpful Report

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,288 reviews