Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Haven’t received the item in time”

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit we can see a member of the team has helped you However If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Let me order items, then 3 days after purchase informed me that they were out of stock. These were xmas gifts and left me no time to order anything else, won’t be ordering from here again very disappointing”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, due to high demand on products we sometimes can miss count stock, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Sadly, a birthday present for my wife arrived rain damaged and had to be sent back with Hermes. Not sure how it came to be so soaked during transit.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Would be a good idea to ask for a review after I’ve received the products. I’m still waiting for them to arrive”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Was told at check out that both my items were for express delivery (christmas presents). Once I'd paid it said one could be expected by the 8th jan. I emailed prezzy box to see if I could cancel that item and was told no. I will not be using prezzy box again.”

Helpful Report

Posted 4 years ago

Hi Lindsey Thank you for your review unfortunately the item was already put into production which is the reason why on this occasion we was unable to cancel If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“I have not received this order Order Number: 104383398”

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Posted 4 years ago

“A 1 star review as they have asked for a review and my item still hasn't arrived. Sean”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Packaging was dreadful, and all boxes, withon the box were dented.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“My last order never showed up”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Order said would arrive on 21 December. Now just been told it wont until week commencing 4 Jan. Not really acceptable”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, however due current pandemic some order's where delayed due to staffing issues. As soon as we was are of this we informed you, if you need any further information then please do not hesitate to contact us. Apologise for any inconvenience caused Many Thanks, Prezzybox

Posted 4 years ago

“when i get dis”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Am still waiting on a delivery that i ordered over 10 days ago”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Still not recieved the item”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Next day delivery advertised - delivered 72hours after. Not good enough if you pay for an extra service you don't receive. If you can't complete a service, don't take money for it.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“After two weeks I am still waiting for delivery!”

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Posted 4 years ago

“Haven't received item when advertised.”

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Posted 4 years ago

“As of yet I haven’t received it”

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Posted 4 years ago

“Should have been carole and dave I received Carols and dave Useless”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Absolutely Chinese tatt never again”

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Posted 4 years ago

“I still haven’t got my parcel and I have contact you but no reply and no response from your carrier”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews