Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Ordered birthday gifts email received to say a delivery date only to find one item delivered on birthday a pair of socks ! No notification and 2nd parcel to be delivered up to 10 days later it did eventually arrive later that day but that was more luck than anything I won’t order again very disappointed”

Helpful Report

Posted 3 years ago

Hello, Thanks for your message! As one of your items ordered is personalised it is shipped directly from our partners. This information is provided in the checkout and also on your order confirmation along with estimated delivery dates. We can see a member of the team has also contacted you directly to help you with this. Many thanks, Prezzybox.

Posted 3 years ago

“Very very unhappy. I placed an order and paid an extra amount for a specific delivery to arrive on a birthday. The items never arrived. Contacted Hermes who were apparently dealing with the delivery- no reply whatsoever from them. Disgraceful service which has left me out of pocket and embarrassed so hank you”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“The product looked like a reject was used. The engraved wood surround was chipped along one edge, and part of the veneer on one corner was a different colour. Very disappointed to have to use this as a special present for my son, but no time to get a replacement. I will never be tempted to use this company again.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid £10 for next day delivery on Tuesday afternoon, it’s now Sunday still not arrived. Unsatisfied to say the least and will never be using again, items was a gift for birthday but that’s now been missed ive been unable to make contact no answer”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Confirmed my order but emailed me to say not delivering to N ireland- despite taking the address & confirming delivery instructions . Very disappointed.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're very sorry that we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve and we apologise for any inconvenience caused. Thanks, Prezzybox.

Posted 4 years ago

“Appreciate supply chain issues however we have still not received the champagne and chocolates? Thanks to advice eta…. Rgds Michael”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We’re sorry to hear you haven't received your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 4 years ago

“Ordered as had quick delivery for Saturday. Well it’s Monday today, still no ordering”

Helpful Report

Posted 4 years ago

“Misleading product titles”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Order was cancelled due to “Brexit” - thousands of other companies have adapted. Very poor”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're very sorry we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve and we apologise for any inconvenience caused. Prezzybox.

Posted 4 years ago

“Food went out of date 2 days after arriving with no warning on the website”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and can see that one of our team has been helping you with this. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered with Saturday delivery as needed to give to our daughter today (Sunday). Yet to receive an email to say the order has been despatched. Please don’t blame Covid-19 and don’t offer a Saturday delivery if you can’t fulfill it.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. They are aware of the issue and will aim to deliver your order as soon as possible. Please accept our sincerest apologies for any inconvenience caused. Kind Regards, Prezzybox

Posted 4 years ago

“Have not received order yet”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a review! We can see that your order is due to arrive in the next couple of days. Any problems please contact our team at csteam@prezzybox.com Many Thanks

Posted 4 years ago

“Very disappointed, placed order and paid no problem, next day I got an email and refund to say they did not ship to Northern Ireland which is part of UK because of Brexit. I have no problem with other suppliers sending goods from GB.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're very sorry we weren't able to fulfil your order on this occasion, this is an issue we're working hard to resolve. Please note personalised items are not affected by this. Once again, we're sorry for any inconvenience caused.

Posted 4 years ago

“Still isn’t here”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Paid a significant premium for a Saturday delivery. When my item arrived it was two days late. I called to discuss this and the response I received was a very bored "Yeah, sorry 'bout that". There was no comprehension at all that if a large amount of money is paid for a delivery by a particular date, then the item is clearly required by then! There was also no explanation as to why my delivery was late - was it a packing error, a knowingly impossible deadline, something else? Extremely poor and amateur experience with Prezzybox. A birthday present was not given on time and that is simply not good enough.”

Helpful Report

Posted 4 years ago

Hello Thank you for your review. After further investigation, we can see that your order was dispatched from our warehouse but unfortunately there was a delay with our courier. We can see a member of the team has helped you with your issue and issued a partial refund for your delivery charge. Please accept our sincerest apologies for any inconvenience caused. Kind Regards

Posted 4 years ago

“Can’t believe I’ve been asked to write a review when I haven’t received my purchase. Even when I paid for express delivery and still waiting”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Ordered a present for my friend for next day delivery. It still hasn’t arrived 3 days later”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Awful- would not deliver to Northern Ireland!”

Helpful Report

Posted 4 years ago

“I requested the following words to be printed on a box of chocolate bars for myself; "MS & Cancer Fuel" Without requesting context, "Prezzy" took it upon themselves to arbitrarily determine what people *may* find offensive & deny my custom & the amoral facts taught by a professor of Endocrinology stating that glucose is a main fuel source for cancer (mutation of cells). I can't quite fathom how, as a business, they can play arbiter to determine what facts might be misconstrued as offensive, however, despite living in a culture of alleged free speech, we are a capitalist market & they can refuse my custom, just like I can leave a review questioning exactly who do they *think* they are elevating themselves above medical science & calling it offensive.”

Helpful Report

Posted 4 years ago

“Provided with a delivery date between Tuesday and Thursday this week, having ordered the previous Friday for a birthday tomorrow to discover that the parcel was only handed to the delivery company on the Thursday 6 days after ordered. Very disappointed that my partner will not be getting his present when you wakes up tomorrow. Guess I need to find something else!!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, a member of the team has messaged you about your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews