Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,293 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service”

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Posted 7 years ago

“Item delivered and it's better than looks online”

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Posted 7 years ago

“Prompt delivery”

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Posted 7 years ago

“I received my items quickly and in great condition. Very well packaged.”

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Posted 7 years ago

“Good all round services and easy to deal with”

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Posted 7 years ago

“Easy to use website. Different gift choices for everyone. Quick delivery. This is my second time buying gifts from here and will continue to do so has not had any problems.”

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Posted 7 years ago

“What I ordered and on time good service”

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Posted 7 years ago

“Lovely customer service and packaging!”

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Posted 7 years ago

“The sweetie soaps I purchased are lovely, smell great. A bit of a shame that the package was damaged though”

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Posted 7 years ago

“The product I bought looked just like the picture and is so pretty! Quick delivery also 😊”

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Posted 7 years ago

“Nice website. Good prices. Packaging bit silly though. I only ordered a few stocking fillers which were in a huge box!”

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Posted 7 years ago

“Personalised item arrived very quickly however the other 2 items took longer than promised”

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Posted 7 years ago

“I wrote a review on 11th Dec, stating that I had not received gift that I ordered, giving only 1 star. This morning gift arrived, although 1 day outside your delivery window, I think this is a good service, ordering and payment 5 stars, delivery on this occasion 4 stars. Many thanks and Merry Xmas, yours Terry Mays”

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Posted 7 years ago

“Shopped for Christmas presents using this site for two years in a row now. Fantastic for giving you ideas for presents you wouldn't otherwise think of. Ordering personalised items is also extremely easy compared to some other websites. I did have an incident last year when a mug I ordered arrived broken, but I contacted the team and the issue was dealt with very quickly with a free one sent straight out to me. These things happen and the issue was resolved well so I was happy to use them again this year. The only things I have noticed is you can sometimes find the exact same items sold on the site sold for a slightly cheaper price in shops, but they can be difficult to find. You do equally need to read the product measurements carefully as items often look smaller when they arrive than they do on the website. But overall a great site with a good service that sells great present ideas at reasonable prices and makes present shopping convenient (all in one place). I would recommend the site to anyone struggling for present ideas.”

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Posted 7 years ago

“Good website, nice products. Ordering and delivery was quick and easy. I didn't give five stars because one of the products I ordered was faulty, but the service team did a great job of responding, and a replacement is on the way.”

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Posted 7 years ago

“Everything came and it was good quality”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“I'm happy with my order from Prezzybox, the delivery was fast and items were as described. I would've preferred if one of the items came in its own box. It was an irregular shape and since it was a Christmas present, very difficult to wrap unless I find a box myself.”

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Posted 7 years ago

“Fuss free delivery”

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Posted 7 years ago

“Good delivery of order service. Unfortunately did not require the item after all so returned it. Was surprised that I had to pay return postage. Refund was credited in just under 2 weeks so a reasonable service so all worked out OK.”

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Posted 7 years ago

Prezzybox is rated 4.5 based on 58,293 reviews