Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,293 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely cushions but wasn't happy your delivery driver left them outside my front door and didn't even knock to let me know they had been delivered. I was in.”

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Posted 8 years ago

“Lovely personalisation”

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Posted 8 years ago

“The ordering process was easy but the item was not dispatched when it said it would be. It has now been dispatched but it hasn't yet been delivered.”

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Posted 8 years ago

“I liked the present”

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Posted 8 years ago

“when I received my order on 19/07/2017, the clasp on the necklace was damaged which would not hold the necklace together. I spoke to a gentlemen named Richard. I explained to him the problem and he needed to speak with the partners. He phoned me back and explained that the partners needed a photograph of the damaged item. I explained that I did not have a modern smart phone to do this and that I could only take a photo with a normal camera and try to sent it by email as a attachment. As this necklace and the personalised box was to be a gift for my flower girl for my upcoming wedding, I requested if the partners could just send a replacement necklace and to send me a returns label and I would return the damaged necklace by post. Richard went back to the partners and they decided that they would send a replacement, and not to send back the damaged item. I received a replacement necklace first class delivery on 20/07/2017. I would like to thank Richard for listening and sorting out this problem in such a quick satisfactory manner and a very satisfied customer in the end”

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Posted 8 years ago

“Easy to use website and order arrived promptly”

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Posted 8 years ago

“I thought it was a glass jar but other than that I love it and it arrived sooner than I thought it would.”

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Posted 8 years ago

“Prezzybox purchase was great”

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Posted 8 years ago

“The purchase I made will make a lovely graduation present for my grandson.”

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Posted 8 years ago

“My order was fine but it took 3 days for a dispatch email to be sent out and a week from my order date to actual delivery but the order was correct”

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Posted 8 years ago

“delivering products promptly and well packaged. Have not tested products yet.”

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Posted 8 years ago

“Good range of items to choose from and you are able to personalise! Brilliant for my friends 18th!”

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Posted 8 years ago

“I was very pleased and would recommend”

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Posted 8 years ago

“Good staff on telephone when ordering. Hopefully will arrive tommorrow!”

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Posted 8 years ago

“Even though the delivery was a bit late, the receiver of the gift was extremely happy with the outcome of the product.”

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Posted 8 years ago

“Quick service”

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Posted 8 years ago

“Exactly as described, with very good service”

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Posted 8 years ago

“Because my present came quickly and was good quality”

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Posted 8 years ago

“Quick customer service when changing my delivery address. Item arrived in time and was in good condition.”

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Posted 8 years ago

“Brilliant fast service. The box was just as described and engraved beautifully. Good value for a personalised gift. Would use again.”

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Posted 8 years ago

Prezzybox is rated 4.5 based on 58,293 reviews