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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Emily Attwell
Verified Buyer
“The choice was really good and pricing is fair! Made it really easy for Christmas present ideas! Unfortunately I ordered before the snow came so most of my items are late, I thought they would all come together which was a bit confusing. Just hoping they arrive before Christmas.”
Helpful Report
Posted 7 years ago
Dee Chapman
Verified Buyer
“it looked lovely on web, but when I received my items the box was smashed, it didn't make me happy as its a pressey”
Helpful Report
Posted 7 years ago
Debbie Stone
Verified Buyer
“Well as I haven't received the product yet, I can't comment!”
Helpful Report
Posted 7 years ago
Carolyn Tandy
Verified Buyer
“Quick delivery and good communication”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Could not track items. Ive not had any notification of the personalised necklace being dispatched yet either asides from that everything else has been good.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Products as described. Paid for next day delivery, in plenty of time. Items didn't arrive next day, in fact they arrived late on the third day!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I received one of my parcels within the given estimated delivery dates, but my other parcel I still have not received and it has gone past the estimated delivery time!”
Helpful Report
Posted 7 years ago
Marie Warren
Verified Buyer
“Original gifts”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Organised website but took far too long to be delivered. Was estimated 7th-11th December arrived over a week later.”
Helpful Report
Posted 7 years ago
Sally-Ann Sinclair
Verified Buyer
“The products were fine but the packaging left a lot to be desired. The box and contents were left outside my front door which is directly on the footpath. Anybody could have taken it as it was in full view. The weather had been raining heavily and the box and some of the contents got wet. The contents were not wrapped in plastic which was dissappointing.”
Helpful Report
Posted 7 years ago
Justine Osborne
Verified Buyer
“Unfortunately my order did not arrive on time which was outside the advertised guide. This was due to adverse weather. I had to call to find out what was happening with my order as I had not received email communication. Prezzybox offered full refund when circumstances explained and apologised profusely. Would suggest to caveat in website for future”
Helpful Report
Posted 7 years ago
Dave Leigh
Verified Buyer
“placed my order on the 7/12/17 no problem at all ...easy to use webb site however was quoted delivery between 8/12-----12/12 and still no delivery and it is now 15/12 ....just wondering if I am going to get delivery before 22/12 which is when I break up for christmas”
Helpful Report
Posted 7 years ago
Steven Hall
Verified Buyer
“Was told delivery would be between 8th & 12th Dec but didn't get it despatched until 13th, and only then after chasing it up 3 times.”
Helpful Report
Posted 7 years ago
Robert Curry
Verified Buyer
“still awaiting the main order - no information yet re delivery”
Helpful Report
Posted 7 years ago
Kate Russell-Duff
Verified Buyer
“Good selection of gifts, bad choice of delivery service - 1 week to deliver and eventually was delivered by Royal Mail, if it had been sent by Royal Mail in the first place, it would have arrived quicker than using a courier.”
Helpful Report
Posted 7 years ago
Lesley Snewing
Verified Buyer
“Name on box was good but the wood at the top of the box has a large black mark that won't wipe off. Also thought the pencils were being personalised with George’s name, quite an expensive item when you look at the contents ,in the image it looks like more is included.”
Helpful Report
Posted 7 years ago
Hi Lesley, Thank you for your review. Unfortunately as stated in the product description only the box is personalised with both the name and initial, not the contents but it is something we will look into including. Thanks, Prezzybox
Posted 7 years ago
Paul Cole
Verified Buyer
“Products look good, a bit disappointed with the delivery as it was late.”
Helpful Report
Posted 7 years ago
Hi Paul, We are very sorry that your items iarrived later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. We are pleased that you are happy with the products themselves and hope to see you shopping with us again in the new year. Our apologies again, Prezzybox
Posted 7 years ago
Anonymous
Verified Buyer
“I give 3 stars only because I payed for a next-day delivery but it actually arrived 2 days after.”
Helpful Report
Posted 7 years ago
Christine Williams
Verified Buyer
“Not delivered yet late”
Helpful Report
Posted 7 years ago
Hi Christine, We are very sorry that your item arrived later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox
Posted 7 years ago
Dec Hubbard
Verified Buyer
“Straight forward purchase, unfortunately I had a delivery time of 6-8 of December and it arrived on the 13th. Would still use again just not on a tight schedule.”
Helpful Report
Posted 7 years ago
Hi Dec, Thank you for your review. We are very sorry that your item arrived later than expected, due to weather circumstances we have been slightly delayed with deliveries. We hope you have a very Merry Christmas, Prezzybox
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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